I don't know why you keep getting asked to authorize, but I do know how to reset your number of authorizations (you only get 6 at a time for some reason).
1. Login to your Account.
2. Go to View Support Information
3. Choose Issue Type : Using a product or service
4. Choose Additional Products - Digital Editions
5. Fill out the form, indicating that you need to have your authorizations reset. You can leave the Support Plan ID blank (says the customer service chat person)
My issue has been solved !!
Thanks for your help
i am having the same problem but yet have had a response to a reopened case.
i had a problem several weeks ago when i purchased a literati. i had had two different ereaders that were defectiv e
both were pandigital novels. i purchased a literati and got the too many activations error. i opened a web case and g
ot an immediate response to set new activ ations. this worked for about a week. basically everytime
i connected the literati it needed a new authorization. i did successfully transfer a 2 library books
but when i tried to do more, it wouldn't recognize the literati and continually
asked to reauthorize. it didn't work and the library books are on the literat
i but locked. i assumed the problem was with the literati and instead purchased a nook as my pri
mary purpose for an ereader is library books. to date adobe has not responded to my web case bu
t i am concerned if they simply reset my authorizations, i may find myself in this problem in a very short time. i now believe the prob
lem is with adobe and it is frustrating because overdrive library books only seem to use adobe and if it doesn't work i
am in trouble.
Carol, I have two Literatis and have not experienced any problems whatsoever
in hooking them up to ADE on my computers. I think that ADE on your
computer is messed up because of the other ereaders you've had. Don't blame
the ereader immediately - the message is really telling you that your
installation of ADE is not right.
If you do some research on this topic, you should find a message or two
telling you how someone else solved the problem by tinkering with or
reinstalling ADE on their computer, then linking up their ereader to the
modified or fresh copy of ADE. I've seen at least two or three like that.
It may take some techno work, but from what I can tell, once you get it
'cleansed', you will be good to go for a long time. And you will be able to
use the ereader you choose.
Hope this helps!
Tom (Frustrated in AZ)
thanks for the reply. i purchased a nook because i thought that might be more
stable a system. i still have the literati as well. overall i have had 4
ereaders--two pandigital that were defective, the literati and now a nook. i
had adobe reset my authorizations and got the nook to work. i'm afraid to
connect the literati in fear the activaitons will trigger a problem. at this
point i am going to see if the ADE will recognize the nook again tomorrow. i
have uninstalled the installed the ADE a couple of times and still got the error
I realize that the problem is with ADE. i am afraid that it isn't recognizing the literati on an ongoing basis.
i had the authorizations reset when i got the literati and was able to get it to work. howev
er, in a couple of days when i tried to transfer another book it didn't recognize the literati. thus
came the requests to authorize the device and ultimately the error message.
i had the adobe reset today but i don't believe that this truly cleanses the system. can i ask them to completely remove all previous e readers. they say i can have 6 devices and since i only had 3 previous ones and the nook, obviously something was triggering the ADE to want to always activate a device. i certainly hadn't gotten to 6 even with all my other readers.
I'm not the 'expert', but one of the posts I read - coincidentally just
after I sent my reply to you - mentioned deleting ADE and then Emptying The
Trash. That tells me that ADE may be picking up files you thought you
deleted because they are still on the pc. Just resetting ADE might not wipe
out incorrect data, and the comment from the Adobe people who tried to help
you tells me that it's quite possible this is happening to you. Thank
goodness that this is a free download - I'd hate to pay for something that
causes this much aggravation.....