4 Replies Latest reply on Feb 4, 2011 9:29 AM by Peter Grainge

    Help Not Opening in Safari

    JacquelynA

      RoboHelp 8.0.2.208

       

      I've created WebHelp and it works fine in IE.

       

      This is the path of the start page:

       

      C:\Program Files\My Company\Application Manager\Documentation\My Help.htm

       

      To test using different browsers we paste the above path into the Address field of the browser. this works fine for IE but not for Safari. We just a message saying "file not found"

       

      Any ideas?

       

      TIA

       

      Jac

        • 1. Re: Help Not Opening in Safari
          JacquelynA Level 1

          Hmm, it appears that it is on 2008 R2. We've had nothing but trouble with the

          operatng system.

          • 2. Re: Help Not Opening in Safari
            Peter Grainge Adobe Community Professional (Moderator)

            2008 R2?

             

            You should never create projects or store any of your own files within Program Files. The folder is for programs to be installed into.

             

            On Vista and Windows 7 the operating system restricts what can be done in those folders and that can cause problems.

             

            Move your project outside that folder and try again.

             

            Also note that RoboHelp only supports Safari on a MAC, although it should at least open.

             


            See www.grainge.org for RoboHelp and Authoring tips

             

            @petergrainge

            • 3. Re: Help Not Opening in Safari
              JacquelynA Level 1

              Sorry, I misled you....

               

              When the customer installs our software it is installed in Program Files. Therefore the WebHelp we produce is also installed to program files.

               

              My project files are on the C:\ on my computer.

               

              Jac

               

              PS: Didn't know it was only on a MAC.

              • 4. Re: Help Not Opening in Safari
                Peter Grainge Adobe Community Professional (Moderator)

                WebHelp is designed to be run from a webserver, not from the local drive. You will find that Adobe install two copies of the sample projects. One in My RoboHelp Projects and one in Program Files as a backup. If you try working on the ones in Program Files you will find problems.

                 

                Your developers will understand the permissions issues with stuff in Program Files.

                 

                I suggest running tests with the help in a folder off the C drive but outside Program Files and help on a webserver. Compare the results with what you are getting now.

                 


                See www.grainge.org for RoboHelp and Authoring tips

                 

                @petergrainge