7 Replies Latest reply: Feb 6, 2011 11:32 PM by eidnolb onlyone RSS

    UNABLE TO WATCH YOUTUBE VIDEOS

    Tierneyl Community Member

      My Youtube account said that I needed to upgrade my Adobe Flash Player in order to watch videos. I clicked the link and it brought me to the Adobe website where I attempted to download, but it did not install because it said I was attempting to download the wrong version and I needed to download the latest version. I was using the newest version 10.1, but it would not allow me to download. Can anyone please help me?

        • 1. Re: UNABLE TO WATCH YOUTUBE VIDEOS
          eidnolb onlyone Community Member

          Hi, You need to furnish your Operating System and what browsers and versions you have Installed.

           

          Go to this test site with all browsers and let me know if you can see the animation and what version of Flash Player is displayed.

           

          http://www.adobe.com/software/flash/about/ 

           

           

           

          Also what Anti-Virus/Spyware do you use?

           

          Have you had any virus? If so what Anti-Virus program was used to remove it?

           

           

          Thanks,

           

          eidnolb

          • 2. Re: UNABLE TO WATCH YOUTUBE VIDEOS
            Tierneyl Community Member

            I have Windows 7 with Internet Explorer 8. The animation does not show, it shows a broken image box. My anti-virus/spyware is Microsoft Security Essentials. I previously had a virus and it was removed by COMBOFIX.

            • 3. Re: UNABLE TO WATCH YOUTUBE VIDEOS
              eidnolb onlyone Community Member

              Hi, thank you. There have been many users recently that this virus and the removal has caused problems with Flash Player. Following is what has helped. Uninstalling your current version, Installing vs 9, Uninstalling vs 9 and then Installing the latest version.

               

              Go to this site and Download and SAVE the Uninstaller to your Desktop:
              http://kb2.adobe.com/cps/141/tn_14157.html
              Go to this site and Download and SAVE the Installer to your Desktop:
              http://kb2.adobe.com/cps/406/kb406791.html
              You will page down to Solutions and under Windows Flash Player 9 and use the Internet Explorer 1.46MB
              Go to this site and Download and SAVE the Installer to your Desktop:
              http://www.adobe.com/products/flashplayer/fp_distribution3.html
              You will use the Windows, Internet Explorer Download EXE Installer (vs 10.1.102.64)
              Once you have those on your Desktop, Using the Administrator Account, you will CLOSE all browser window

              Look in your system tray(area near the clock) for any instant messengers, aol, yahoo, etc and Disable them.

               

              Run the Uninstaller and when it is finished, Reboot(restart) your computer.

              Run the Installer for vs 9 and when finished, Reboot your computer
              Test your browser here and you should be able to see the Flash logo animation(spin) and the version of Flash Player should be listed.
              http://www.adobe.com/software/flash/about/ It should be vs 9
              Now you will run the Uninstaller again to Uninstall vs 9, when finished, Reboot your computer

              Run the Installer for vs 10.1.102.64 and when finished, Reboot your computer.
              Then test your browser and you should have vs 10.1.102.64 now Installed.
              You will want to Print these instructions out to make it easier to follow.

               

              I hope this works as well for you as it has others.

               

              Thanks,

               

              eidnolb

              • 4. Re: UNABLE TO WATCH YOUTUBE VIDEOS
                Tierneyl Community Member

                Thank you soooooo much. I was attempting to fix this problem over the course

                of 3 days and you helped me in 10-15mins. Thanks soooo much again.

                • 5. Re: UNABLE TO WATCH YOUTUBE VIDEOS
                  eidnolb onlyone Community Member

                  Hi, Well I am glad that this worked for you!! 10-15 minutes, LOL  I know the instructions look like they will take 3 days to follow, but it goes pretty fast

                   

                  I can imagine the time you spent trying to find the problem.

                   

                   

                  Thanks for marking your thread as answered. It seems like a lot of users are having this same issue.

                   

                   

                   

                  Regards,

                   

                  eidnolb

                  • 6. Re: UNABLE TO WATCH YOUTUBE VIDEOS
                    moejoe1238 Community Member

                    I'm having a similar problem but my root issue is that when I download fp 10 I'm being told that it was unable to download because there might be a similar version that I need to uninstall. Problem is I don't have any version anywhere on my computer. However, I am able to download fp 10 every once in a while and like most other folks on here, youtube also tells me I need to upgrade. Even though it's already in my sytem.

                    • 7. Re: UNABLE TO WATCH YOUTUBE VIDEOS
                      eidnolb onlyone Community Member

                      Hi moejoe1238, Since this thread is answered it is best to start your own thread/discussion. When you do, furnish your computer info please.

                       

                       

                       

                       

                      Thanks,

                       

                      eidnolb