1 Reply Latest reply on Feb 5, 2011 12:43 PM by Steve Grisetti

    PRE 9 Organizer Runtime Error - Solution?

    tjkabc

      I was getting "Runtime Error" when I clicked the Organize button in my licensed PRE 9 (and also PSE 9).  I uninstalled and tried to reinstalled both. Then the programs wouldn't even install. I got an error saying it couldn't open the installation log file.  On the second chat session the agent had me delete everything in the Temp file.  To find this file on your system go to the search box and enter %temp%.  The agent then had me reinstall the programs right at C:\ rather than under the more usual "C:\Program Files\Adobe\something".  Everything (PSE 9 and PRE 9) seems to be working now.  I have my fingers crossed.