18 Replies Latest reply: Dec 8, 2014 12:25 AM by dreamweaver discussion RSS

    Extension Manager CS5 does not recognize all CS5 apps

    jennpade

      I'm on a Mac running OS X 10.5.8 using Extension Manager 5.0.334. When Extension Manager launches, it only recognizes four of the installed Creative Suite applications: Fireworks, Dreamweaver, InCopy and Bridge. Installed CS5 apps also include InDesign, Photoshop, Illustrator, Flash, Flash Catalyst, etc. None of those show up in the Extension Manager.

      When I attempt to install an extension for one of those apps (namely InDesign,) I either get an error message saying "Failed to install the Creative Suite Extension "Macintosh HD: Users: username:Desktop: Overlay Creator.zxp. Please make sure the manifest.xml of this extension is valid and the Extension Manager recognizes at least one product which the extension supports. The extension will not be installed" OR "This extension can not be installed, it requires InDesign version 7.0 or greater." (I have InDesign v7.03 installed)

       

      I've reinstalled the Creative Suite, reinstalled the Extension Manager and reinstalled my operating system and none of those has had any effect on the programs that the Extension Manager recognizes.

        • 1. Re: Extension Manager CS5 does not recognize all CS5 apps
          Carl Sun Adobe Employee

          Each CS5 app which Extension Manager supports has a file named XManConfig.xml, which generally located in configuration sub-directory. Please make sure Extension Manager has read privilege to this file. There is a key named "SupportedInSuite" in this xml file, its value should be CS5, please check this value is correct.

          • 2. Re: Extension Manager CS5 does not recognize all CS5 apps
            jennpade Community Member

            Hi Carl,

             

            Thanks for the feedback. All my CS5 apps appear to have an XManConfig.xml file. The ones not appearing in the Extension Manager do have the "SupportedInSuite" value of CS5 in the XML file. And those XML files are also fully read/writable. Any other ideas?

             

            thanks,

            Jennifer

            • 3. Re: Extension Manager CS5 does not recognize all CS5 apps
              Carl Sun Adobe Employee

              You should have Adobe ExtendScript Toolkit CS5 installed in your machine. You can launch Adobe ExtendScript Toolkit CS5, input "BridgeTalk.__diagnostics__;" (exclude double-quotes), then click "Debug->Run" or press F5, you will get diagnostics information in Javascript Console window at the top right corner.

               

              Please check whether all your CS5 apps have been listed under "Targets" section, and they have correct path and exename. You can paste these output information here. Extension Manager retrieves information of supported apps through BridgeTalk.

              • 4. Re: Extension Manager CS5 does not recognize all CS5 apps
                jennpade Community Member

                Hi Carl,

                 

                I've pasted the result of the diagnostics from the ExtendToolkit below. I'm not sure if I understand it correctly, but some of the filepaths appear to be for unmounted backup volumes, not the internal hard drive. (For example, "Path = /Volumes/Firewire 111GB/Applications/Adobe InDesign CS5/Adobe InDesign CS5.app.")

                I  also have a number of versions of Adobe apps installed, so there's a lot to look at. Does this report make it possible for me to resolve the Extension Manager issue?

                 

                thanks,

                Jennifer

                 

                 

                Result: BridgeTalk Diagnostics

                 

                ----------------------

                 

                    Info:

                 

                        Name = estoolkit-3.5

                 

                        Status = PUMPING

                 

                        Group = cs

                 

                        Path = /Applications/Utilities/Adobe Utilities-CS5.localized/ExtendScript Toolkit CS5/ExtendScript Toolkit.app

                 

                        Version = 2.0

                 

                        Build = ES 4.1.25

                 

                        Next serial number = 31

                 

                        Logging: = OFF

                 

                        Now = 09:29:40

                 

                        Messages:

                 

                            Message Version = 2.05

                 

                            Authentication = ON

                 

                            Digest = ON

                 

                    Thread: estoolkit-3.5#thread

                 

                        Avg. pump interval = 45ms

                 

                        Last pump = 7ms ago

                 

                        Ping: 7

                 

                            ECHO_REQUEST: ECHO_RESPONSE


                                Timeout = undefined
                                Handler = undefined

                 

                            STATUS: PUMPING
                                Timeout = undefined
                                Handler = undefined

                 

                            MAIN: MAIN
                                Timeout = undefined
                                Handler = installed

                 

                            LAUNCHED: LAUNCHED
                                Timeout = undefined
                                Handler = installed

                 

                            DIAGNOSTICS: DIAGNOSTICS
                                Timeout = undefined
                                Handler = installed

                 

                            INFO: INFO
                                Timeout = undefined
                                Handler = installed

                 

                            SETUPTIME: thread=0ms, left=278ms
                                Timeout = undefined
                                Handler = undefined

                 

                    Instances: 3

                 

                        estoolkit-3.5#dbg:

                 

                                msg[09:29:40]: 00000026
                                    @BT>Version = 2.05
                                    Target = estoolkit-3.5#dbg
                                    Sender = estoolkit-3.5#dbg
                                    Sender-ID = localhost:mac45272
                                    Timeout = 10:29:41
                                    Type = Ignore
                                    Response-Request = Timeout
                                    Headers = (no headers)
                                    Timestamp = 09:29:40
                                    Serial-Number = 26
                                    Received = undefined
                                    Result = undefined
                                    Error = undefined
                                    Body = (empty)

                 

                            Incoming: 1

                 

                            Outgoing: 0

                 

                            Handler: 9
                                ExtendScript = for all messages
                                Error = for only msg #16
                                Error = for only msg #18
                                Error = for only msg #22
                                Result = for only msg #26
                                Error = for only msg #26
                                Timeout = for only msg #26
                                Result = for only msg #28
                                Error = for only msg #28

                 

                        estoolkit-3.5#estk:

                 

                                msg[09:29:40]: 00000028
                                    @BT>Version = 2.05
                                    Target = estoolkit-3.5#estk
                                    Sender = estoolkit-3.5#dbg
                                    Sender-ID = localhost:mac45272
                                    Timeout = 09:39:40
                                    Type = Debug
                                    Response-Request = Result Error
                                    Headers = (no headers)
                                    Timestamp = 09:29:40
                                    Serial-Number = 28
                                    Received = undefined
                                    Result = undefined
                                    Error = undefined

                 

                                    Body: 107 bytes
                                        Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

                 

                            Incoming: 1

                 

                            Outgoing: 0

                 

                            Handler: 1
                                ExtendScript = for all messages

                 

                        estoolkit-3.5: (main)

                 

                            Incoming: 0

                 

                            Outgoing: 0

                 

                            Handler: 1
                                ExtendScript = for all messages

                 

                    Targets: 40
                        Connector = PCD

                 

                        Installed: 0

                 

                        Running: 0

                 

                            contribute-6.0:
                                Group = cs
                                Path = /Volumes/laptop backup/Applications/Adobe Contribute CS5/Adobe Contribute CS5.app
                                Display Name = Adobe Contribute CS5
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = OFF
                                BundleID = com.adobe.Contribute
                                Status = (not running)
                                ExeName = Adobe Contribute CS5.app

                 

                            fireworks-11.0:
                                Group = cs
                                Path = /Applications/Adobe Fireworks CS5/Adobe Fireworks CS5.app
                                Display Name = Adobe Fireworks CS5
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = OFF
                                Status = (not running)
                                ExeName = Adobe Fireworks CS5.app

                 

                            aftereffects-10.0:
                                Group = cs
                                Path = /Volumes/laptop backup/Applications/Adobe After Effects CS5/Adobe After Effects CS5.app
                                Display Name = Adobe After Effects CS5
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.AfterEffects
                                Status = (not running)
                                ExeName = Adobe After Effects CS5.app

                 

                            ame-4.0:
                                Path = /Applications/Adobe Media Encoder CS4/Adobe Media Encoder CS4.app
                                Display Name = Adobe Media Encoder
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = OFF
                                BundleID = com.adobe.ame.application
                                Status = (not running)
                                ExeName = Adobe Media Encoder CS4.app

                 

                            ame-5.0:
                                Path = /Applications/Adobe Media Encoder CS5/Adobe Media Encoder CS5.app
                                Display Name = Adobe Media Encoder
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.ame.application
                                Status = (not running)
                                ExeName = Adobe Media Encoder CS5.app

                 

                            bridge-2.0:
                                Group = cs
                                Path = /Applications/Adobe Bridge CS3/Bridge CS3.app
                                Display Name = Bridge CS3
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.bridge2
                                Status = (not running)
                                ExeName = Bridge CS3.app

                 

                            bridge-3.0:
                                Group = cs
                                Path = /Applications/Adobe Bridge CS4/Adobe Bridge CS4.app
                                Display Name = Bridge CS4
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.bridge3
                                Status = (not running)
                                ExeName = Adobe Bridge CS4.app

                 

                            bridge-4.0:
                                Group = cs
                                Path = /Applications/Adobe Bridge CS5/Adobe Bridge CS5.app
                                Display Name = Bridge CS5
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.bridge4
                                Status = (not running)
                                ExeName = Adobe Bridge CS5.app

                 

                            devicecentral-1.0:
                                Group = cs
                                Path = /Applications/Adobe Device Central CS3/Device Central.app
                                Display Name = Adobe Device Central
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = OFF
                                BundleID = com.adobe.devicecentral.application
                                Status = (not running)
                                ExeName = Device Central.app

                 

                            devicecentral-2.0:
                                Group = cs
                                Path = /Applications/Adobe Device Central CS4/Device Central.app
                                Display Name = Adobe Device Central
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = OFF
                                BundleID = com.adobe.devicecentral-2.0
                                Status = (not running)
                                ExeName = Device Central.app

                 

                            devicecentral-3.0:
                                Group = cs
                                Path = /Applications/Adobe Device Central CS5/Adobe Device Central CS5.app
                                Display Name = Adobe Device Central CS5
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = OFF
                                BundleID = com.adobe.devicecentral-3.0
                                Status = (not running)
                                ExeName = Adobe Device Central CS5.app

                 

                            dreamweaver-10.0:
                                Group = cs
                                Path = /Applications/Adobe Dreamweaver CS4/Adobe Dreamweaver CS4.app
                                Display Name = Adobe Dreamweaver CS4
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = OFF
                                BundleID = com.adobe.dreamweaver-10.0
                                Status = (not running)
                                ExeName = Adobe Dreamweaver CS4.app

                 

                            dreamweaver-11.0:
                                Group = cs
                                Path = /Applications/Adobe Dreamweaver CS5/Adobe Dreamweaver CS5.app
                                Display Name = Adobe Dreamweaver CS5
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = OFF
                                BundleID = com.adobe.dreamweaver-11.0
                                Status = (not running)
                                ExeName = Adobe Dreamweaver CS5.app

                 

                            dreamweaver-9.0:
                                Group = cs
                                Path = /Applications/Adobe Dreamweaver CS3/Dreamweaver.app
                                Display Name = Adobe Dreamweaver CS3
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = OFF
                                BundleID = com.adobe.dreamweaver-9.0
                                Status = (not running)
                                ExeName = Dreamweaver.app

                 

                            encore-5.0:
                                Group = cs
                                Path = /Volumes/laptop backup/Applications/Adobe Encore CS5/Adobe Encore CS5.app
                                Display Name = Adobe Encore CS5
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.Encore
                                Status = (not running)
                                ExeName = Adobe Encore CS5.app

                 

                            estoolkit-2.0:
                                Group = cs
                                Path = /Applications/Utilities/Adobe Utilities.localized/ExtendScript Toolkit 2/ExtendScript Toolkit 2.app
                                Display Name = ExtendScript Toolkit 2
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                Status = (not running)
                                ExeName = ExtendScript Toolkit 2.app

                 

                            estoolkit-3.0:
                                Group = cs
                                Path = /Applications/Utilities/Adobe Utilities.localized/ExtendScript Toolkit CS4/ExtendScript Toolkit.app
                                Display Name = ExtendScript Toolkit CS4
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                Status = (not running)
                                ExeName = ExtendScript Toolkit.app

                 

                            estoolkit-3.5: PUMPING
                                Group = cs
                                Path = /Applications/Utilities/Adobe Utilities-CS5.localized/ExtendScript Toolkit CS5/ExtendScript Toolkit.app
                                Display Name = ExtendScript Toolkit CS5
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                Status = PUMPING

                 

                                Info:
                                    Group = cs
                                    Version = 2.0
                                    Build = ES 4.1.25
                                    Next serial number = 51
                                    Logging: = OFF
                                    Now = 09:29:40

                 

                                    Messages:
                                        Message Version = 2.05
                                        Authentication = ON
                                        Digest = ON

                 

                                Thread: estoolkit-3.5#thread
                                    Avg. pump interval = 45ms
                                    Last pump = 208ms ago

                 

                                    Ping: 7

                 

                                        ECHO_REQUEST: ECHO_RESPONSE
                                            Timeout = undefined
                                            Handler = undefined

                 

                                        STATUS: PUMPING
                                            Timeout = undefined
                                            Handler = undefined

                 

                                        MAIN: MAIN
                                            Timeout = undefined
                                            Handler = installed

                 

                                        LAUNCHED: LAUNCHED
                                            Timeout = undefined
                                            Handler = installed

                 

                                        DIAGNOSTICS: DIAGNOSTICS
                                            Timeout = undefined
                                            Handler = installed

                 

                                        INFO: INFO
                                            Timeout = undefined
                                            Handler = installed

                 

                                        SETUPTIME: thread=0ms, left=278ms
                                            Timeout = undefined
                                            Handler = undefined
                                ExeName = ExtendScript Toolkit.app

                 

                            exman-2.0:
                                Group = cs
                                Path = /Applications/Adobe Extension Manager CS4/Adobe Extension Manager CS4.app
                                Display Name = Adobe Extension Manager CS4
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = OFF
                                BundleID = com.adobe.exman
                                Status = (not running)
                                ExeName = Adobe Extension Manager CS4.app

                 

                            exman-5.0:
                                Path = /Volumes/laptop backup/Applications/Adobe Extension Manager CS5/Adobe Extension Manager CS5.app
                                Display Name = Adobe Extension Manager CS5
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = OFF
                                BundleID = com.adobe.exman
                                Status = (not running)
                                ExeName = Adobe Extension Manager CS5.app

                 

                            flash-10.0:
                                Group = cs
                                Path = /Applications/Adobe Flash CS4/Adobe Flash CS4.app
                                Display Name = Adobe Flash CS4
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = OFF
                                BundleID = com.adobe.flash-10.0
                                Status = (not running)
                                ExeName = Adobe Flash CS4.app

                 

                            flash-11.0:
                                Group = cs
                                Path = /Volumes/laptop backup/Applications/Adobe Flash CS5/Adobe Flash CS5.app
                                Display Name = Adobe Flash Pro CS5
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = OFF
                                BundleID = com.adobe.flash
                                Status = (not running)
                                ExeName = Adobe Flash CS5.app

                 

                            flash-9.0-en_us:
                                Group = cs
                                Path = /Applications/Adobe Flash CS3/Adobe Flash CS3.app
                                Display Name = Adobe Flash
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = OFF
                                BundleID = com.adobe.flash-9.0-en_us
                                Status = (not running)
                                ExeName = Adobe Flash CS3.app

                 

                            flashbuilder-4.0:
                                Group = cs
                                Path = /Volumes/Adobe Flash Builder 4.app
                                Display Name = Adobe Flash Builder 4
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = OFF
                                Status = (not running)
                                ExeName = Adobe Flash Builder 4.app

                 

                            illustrator-13.0-en_us:
                                Group = cs
                                Path = /Applications/Adobe Illustrator CS3/Adobe Illustrator.app
                                Display Name = Adobe Illustrator CS3
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.illustrator
                                Status = (not running)
                                ExeName = Adobe Illustrator.app

                 

                            illustrator-14.0:
                                Group = cs
                                Path = /Applications/Adobe Illustrator CS4/Adobe Illustrator.app
                                Display Name = Adobe Illustrator CS4
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.illustrator
                                Status = (not running)
                                ExeName = Adobe Illustrator.app

                 

                            illustrator-15.0:
                                Group = cs
                                Path = /Volumes/laptop backup/Applications/Adobe Illustrator CS5/Adobe Illustrator.app
                                Display Name = Adobe Illustrator CS5
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.illustrator
                                Status = (not running)
                                ExeName = Adobe Illustrator.app

                 

                            incopy-5.0-en_us:
                                Group = cs
                                Path = /Applications/Adobe InCopy CS3/Adobe InCopy CS3.app
                                Display Name = Adobe InCopy CS3
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.InCopy
                                Status = (not running)
                                ExeName = Adobe InCopy CS3.app

                 

                            incopy-6.0:
                                Group = cs
                                Path = /Applications/Adobe InCopy CS4/Adobe InCopy CS4.app
                                Display Name = Adobe InCopy CS4
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.InCopy
                                Status = (not running)
                                ExeName = Adobe InCopy CS4.app

                 

                            incopy-7.0:
                                Group = cs
                                Path = /Applications/Adobe InCopy CS5/Adobe InCopy CS5.app
                                Display Name = Adobe InCopy CS5
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.InCopy
                                Status = (not running)
                                ExeName = Adobe InCopy CS5.app

                 

                            indesign-5.0-en_us:
                                Group = cs
                                Path = /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app
                                Display Name = Adobe InDesign CS3
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.InDesign
                                Status = (not running)
                                ExeName = Adobe InDesign CS3.app

                 

                            indesign-6.0:
                                Group = cs
                                Path = /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app
                                Display Name = Adobe InDesign CS4
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.InDesign
                                Status = (not running)
                                ExeName = Adobe InDesign CS4.app

                 

                            indesign-7.0:
                                Group = cs
                                Path = /Volumes/Firewire 111GB/Applications/Adobe InDesign CS5/Adobe InDesign CS5.app
                                Display Name = Adobe InDesign CS5
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.InDesign
                                Status = (not running)
                                ExeName = Adobe InDesign CS5.app

                 

                            indesignserver-5.0-en_us:
                                Group = cs
                                Path = /Applications/Adobe InDesign CS3 Server/InDesignServer.app
                                Display Name = Adobe InDesign CS3 Server
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.InDesignServer
                                Status = (not running)
                                ExeName = InDesignServer.app

                 

                            onlocation-5.0:
                                Path = /Volumes/laptop backup/Applications/Adobe OnLocation CS5/Adobe OnLocation CS5.app
                                Display Name = Adobe OnLocation CS5
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                Status = (not running)
                                ExeName = Adobe OnLocation CS5.app

                 

                            photoshop-10.0-en_us:
                                Group = cs
                                Path = /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app
                                Display Name = Adobe Photoshop CS3
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.Photoshop
                                Status = (not running)
                                ExeName = Adobe Photoshop CS3.app

                 

                            photoshop-11.032:
                                Group = cs
                                Path = /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app
                                Display Name = Adobe Photoshop CS4
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.Photoshop
                                Status = (not running)
                                ExeName = Adobe Photoshop CS4.app

                 

                            photoshop-12.032:
                                Group = cs
                                Path = /Volumes/laptop backup/Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app
                                Display Name = Adobe Photoshop CS5
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = ON
                                BundleID = com.adobe.Photoshop
                                Status = (not running)
                                ExeName = Adobe Photoshop CS5.app

                 

                            stockphotos-1.5:
                                Group = cs
                                Path = /Applications/Adobe Stock Photos CS3/Adobe Stock Photos CS3.app
                                Display Name = Adobe Stock Photos CS3
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = OFF
                                BundleID = com.adobe.stockphotos-1.5
                                Status = (not running)
                                ExeName = Adobe Stock Photos CS3.app

                 

                            switchboard-2.0:
                                Path = /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app
                                Display Name = SwitchBoard 2.0
                                MsgAuthentication = ON
                                MsgDigest = ON
                                ESTK = OFF
                                Status = (not running)
                                ExeName = SwitchBoard.app

                 

                        Installed: 39

                 

                        Running: 1

                 

                        Groups: 69

                 

                            cs3:
                                acrobat-8.0
                                aftereffects-8.0
                                soundbooth-1.0
                                bridge-2.0
                                contribute-4.5
                                devicecentral-1.0
                                dreamweaver-9.0
                                encore-3.0
                                estoolkit-2.0
                                fireworks-9.0
                                flash-9.0
                                illustrator-13.0
                                indesign-5.0
                                indesignserver-5.0
                                incopy-5.0
                                photoshop-10.0
                                premiere-3.0
                                stockphotos-1.5
                                audition-3.0

                 

                            cs4:
                                acrobat-9.0
                                aftereffects-9.0
                                soundbooth-2.0
                                bridge-3.0
                                contribute-5.0
                                devicecentral-2.0
                                dreamweaver-10.0
                                encore-4.0
                                estoolkit-3.0
                                fireworks-10.0
                                flash-10.0
                                illustrator-14.0
                                indesign-6.0
                                indesignserver-6.0
                                incopy-6.0
                                photoshop-11.*
                                premierepro-4.0
                                audition-4.0
                                ame-1.0
                                exman-2.0

                 

                            cs5:
                                acrobat-9.0
                                aftereffects-10.0
                                soundbooth-3.0
                                bridge-4.0
                                contribute-6.0
                                devicecentral-3.0
                                dreamweaver-11.0
                                encore-5.0
                                estoolkit-3.5
                                fireworks-11.0
                                flash-11.0
                                illustrator-15.0
                                indesign-7.0
                                indesignserver-7.0
                                incopy-7.0
                                photoshop-12.*
                                premierepro-5.0
                                audition-5.0
                                ame-2.0
                                exman-3.0
                                flashbuilder-4.0
                                flashcatalyst-1.0

                 

                            ts1:
                                captivate3-en_us
                                captivate3-fr_fr
                                captivate3-it_it
                                captivate3-ja_jp
                                captivate3-es_es
                                captivate3-de_de

                 

                            ts2:
                                captivate-4.0

                 

                            el2:
                                captivate-5.0
                ----------------------
                • 5. Re: Extension Manager CS5 does not recognize all CS5 apps
                  Carl Sun Adobe Employee

                  If Extension Manager can not find the executable file of CS5 app in path specified by BridgeTalk, it will not list that CS5 app in its UI. It seems that you have installed Contribute CS5, Flash CS5, Illustrator CS5 and Photoshop CS5 to /Volumes/laptop backup/, and installed InDesign CS5 to /Volumes/Firewire 111GB/. If you have unmounted these two volumes, Extension Manager will not list these CS5 apps. But Extension Manager CS5 is also installed to /Volumes/laptop backup/ according to the diagnostics information, so you should have mounted /Volumes/laptop backup/. Now I guess the cause is existence of space character in your volume name. Why do you use space in volume name? I have ever encountered problem result from space character in volumn name. You can do a test to verify it.

                  • 6. Re: Extension Manager CS5 does not recognize all CS5 apps
                    jennpade Community Member

                    The entire CS5 suite is installed on my local hard drive (Macintosh HD.) That drive has also been cloned in its entirety to two backup drives (laptop backup and Firewire 111.) Since I started having problems with Extension Manager, I have reinstalled the CS5 suite to my local hard drive, to make sure Extension Manager can see the correct path. No backup drives are currently mounted. And Extension Manager still can't see all the CS5 the apps on my local drive.

                    Other than attempting to reinstall the CS5 suite to my local drive yet again, is there anything I can do to make Extension Manager recognize the correct path to that volume?

                     

                    thanks,

                    Jennifer

                    • 7. Re: Extension Manager CS5 does not recognize all CS5 apps
                      BryanCW

                      I am receiving the same error, except on a machine running Windows 7.  I have installed InDesign separately (not as part of the CS5 suite), and only Adobe Bridge CS5 shows up in Extension Manager.  Is there a config file of some sort that Extension Manager uses to list all the apps?

                      • 8. Re: Extension Manager CS5 does not recognize all CS5 apps
                        Carl Sun Adobe Employee

                        Unfortunately, I don't know how to correct the application path information without reinstalling apps. It is strange that this information is wrong after you installed apps.

                        • 9. Re: Extension Manager CS5 does not recognize all CS5 apps
                          Carl Sun Adobe Employee

                          Extension Manager retrieves information of supported apps through BridgeTalk. If executable file of app does exist in the path specified by that information, Extension Manager will search for XManConfig.xml and parse this file to judge whether this app is supported, if yes this app will be listed in Extension Manager.

                          • 10. Re: Extension Manager CS5 does not recognize all CS5 apps
                            Raoul WoodWing

                            Hello all,

                             

                            I guess I will reply to this old topic, since this helped me a lot with discovering out a fix for my problem where my InDesign CSS5 was not displayed in the Extension Manager.

                             

                            Following the tips from this topic I found out that the path was pointing to a non-existing folder. Next to reinstalling InDesign (which I also did) I found an easier way to repair the path (which also answers jennpade's question): When starting InDesign it will not that the application is moved and if you wish to update the Product Configuration. Choosing Update will correct the path that is the Extension Manager is looking at.

                             

                            I hope this helps other people in the same way as it helped my 1 and a half years after to last post

                            • 11. Re: Extension Manager CS5 does not recognize all CS5 apps
                              Xiaoyi Tong Adobe Employee

                              Hi Raoul,

                               

                              Thanks for your sharing. It is helpful for us and other users.

                               

                              Xiaoyi

                              • 12. Re: Extension Manager CS5 does not recognize all CS5 apps
                                Grafichemottensi Community Member

                                Hello. Thanks for your fix, it saved my day! I had the same problem with Photoshop CS6 and Extension Manager. Now it is solved but I tried to see what file had been modified when Photoshop asked me to update his position. Well, in my case the Finder said that the last modified file was: "Adobe Photoshop.app/Contents/Resources/AMT/application.xml. Once opened with Text Edit I easily found the strings with the application's path. Hope this may help someone. Bye

                                • 13. Re: Extension Manager CS5 does not recognize all CS5 apps
                                  gkvasnikov

                                  Hi Carl,

                                   

                                  What if Adobe ExtendScript Toolkit does not recognize Photoshop CS6 at all, however it's installed?

                                   

                                  Thanks.

                                  • 14. Re: Extension Manager CS5 does not recognize all CS5 apps
                                    Carl Sun Adobe Employee

                                    I have no idea. Does ExtendScript Toolkit recognize other apps except PS? Or no any apps listed? ExtendScript Toolkit retrieves PCD, while the PCD information is written by installer which another team takes charge of. I am not familiar with PCD schema.

                                    • 15. Re: Extension Manager CS5 does not recognize all CS5 apps
                                      yjling Community Member

                                      Thanks very much for this input! This has solved this problem for me; my Illustrator did not show up.@

                                      • 16. Re: Extension Manager CS5 does not recognize all CS5 apps
                                        ECGD

                                        Did this issue ever get resolved for the OP?  I am having a similar problem where extension manager does not recognize (any) installed CS5 applications.

                                        • 18. Re: Extension Manager CS5 does not recognize all CS5 apps
                                          dreamweaver discussion

                                          Help please i can't seem to get any of my adobe programs to be recognized by extension manager cs6 besides fireworks. Please Help!