I've recently upgraded to Adobe Reader X on some of our systems. Now I have a user unable to fill out a form without reader crashing. I've duplicated the issue on my PC, and confirmed that the form is functional with Reader 9.4.1 running on another system.
The pdf we're having issues with is here:
Usersa re able to fill out everything up to the field #21, titled "Billed Amount". When a dollar amount is entered in this field, adobe reader crashes. If I skip this field, reader also crashes when a dollar amount is entered in field #22, Allowed amount. All other fields on the page can be filled out without issue.
This document does seem to do some data verification as you leave a field, checking to confirm the data entered is the right number of digits, alpha or numeric, dates in the correct format, etc. I suspect whatever type of checks it's trying to do on these two dollar amount fields must be causing the error.
Is this a bug in how Reader X handles forms created in previous versions of acrobat? Short of asking for the form to be updated, is there anything I can do to make this work with Reader X, or do I need to roll back to version 9 for now?
It could be a bug in Reader, or it could be a problem with the file. This form was created with LiveCycle Designer, not Acrobat, so you may want to post this to the LiveCycle Designer forum here to see if anyone there has some insight.
Thanks. I've posted there as well. Anyone know if there's a workaround to keep reader from crashing with this form, or is my only option to roll back the servers until the creator of the form updates it?
(I have notified their webmaster of the issue, but who knows how long it will take the state to update the form.)