4 Replies Latest reply: Jun 9, 2011 11:29 AM by cytrane RSS

    Print Orientation Not Sticking

    EK™ Community Member

      Hi everyone,

       

      We're trying to print an 11" x 17" InDesign CS4 document to a color tabloid printer (Xerox Phaser 7760DX) but the orientation of the print will not rotate to the correct orientation we've set in the print dialog window. The print comes out scaled up huge and cropped. We've set the paper setup to 11" x 17" but no luck. We've tried "Scale To Fit" but no luck. The same happens when we export a PDF print from Acrobat Pro. Has anyone come up with a solution to this issue?

       

      Please see the attach info graphic as a reference. Any ideas are gratefully welcomed!

       

      Thanks,

      Eric

       

      example.jpg

        • 1. Re: Print Orientation Not Sticking
          Peter Spier CommunityMVP

          Does the printer also have a choice of "tabloid" in addition to 11 x 17? I'vegot an older Xerox printer and it's pretty strange what happens when you try certain paper sizes.

           

          That said, have you tried setting the size inthe driver, rather than inthe print dialog, then setting the dialog to "Defined by Driver"? Sometimes that helps. This kind of problem seems prevalent on Macs with 10.6. up to 5. The 10.6.6 update is supposed to have fixed a lot of printing issues, if that applies to your situation.

           

          Another work around that you may want to try is to export to PDF, then print from Acrobat or Reader.

          • 2. Re: Print Orientation Not Sticking
            cytrane

            I thought I had this problem fixed as of August 2010, but in the last couple of weeks/months I have been proven wrong.  The Xerox Phaser 7760 in our office continues to print incorrect orientations (never consistent among users), will not select proper page size (whether "Choose paper size by PDF page size" is selected or not), and will not scale pages properly.

             

            Does not make a difference whether a user is Acrobat 9 Pro, 8, etc.

             

            Systems/Users: Windows XP SP3 (multiple), Windows 7 Pro 32bit (multiple) on a domain.

             

            Documents: Multiple, 8.5x11 pages mixed with 11x17's at the end of the document which do not orient or switch to 11x17 automatically - which at one point these types of compiled PDFs DID print correctly.  Still searching....

            • 3. Re: Print Orientation Not Sticking
              EK™ Community Member

              Hope this helps:

               

              Send something to print. Place paper into Tray 1 (MPT) after the printer requests you to add paper, but not before.

               

              - or -

               

              Make sure this on-printer setting is selected: Printer Setup > Paper Handling Setup > Paper Source... > Auto Select

               

              Eric

              • 4. Re: Print Orientation Not Sticking
                cytrane Community Member

                Windows XP (Pro 32bit SP3) fix that I'm testing:

                Printers and Faxes -->

                Phaser 7760 --> Right click, Properties -->

                Advanced tab -- Print Processor.

                I changed mine from "Winprint (Default Data Type RAW)" to "XeroxV5Print (Default Data Type RAW)".

                 

                This was a guess.  The result allowed me to print pages that were landscape orientation in a PDF without having to manually rotate them before sending to print. I tested this with 11x17 pages as well, yet it did not work. After wasting a few pages, thinking I'd get something correct, I'm not testing any more until I try the first fix with 8.5x11's on a Windows 7 machine.

                 

                I tested a PDF (8.5x11) by rotating some pages in the PDF itself 90 degrees, printing double sided, and telling Adobe to "auto rotate and center".  Please note the 'auto rotate and center' was part of the problem originally concerning my scaling/rotating issue also reported by the OP with this printer.

                 

                Will update when I have tested it on Windows 7 (Pro 32bit, most of them SP1)....