I wish someone would have answered you. I'm having the same issue in Canada with my Pandigital eReader. ADE just won't let me transfer the books. and chat was useless.
Frustrating as it may be, this topic has generated a large volume of posts
on the forum. If you look at them, you might find an answer for your
But to be frank, Adobe does a poor job of telling the user what's wrong.
And, since the design of the software predates Windows 7, some issues were
not covered, such as security settings for Windows 7 and the 'hidden'
rejections you can get when you think your system is set up correctly. As
you can see from my avatar name, I am frustrated with the situation as well.
If I try to answer your question (which may have been answered by other
earlier posts), I need to know a couple of things about your situation,
because the details make all the difference. Here's what I'd suggest you
Scan or search the forum for the same error.... Then, scan the forum for
Windows 7 issues because they address questions concerning establishing
communications between ADE and the outside world. Finally, remember that
it's important to make sure your user ID's are synchronized between your
source and ADE (which is probably the number one reason you get the
'license fulfilled by another user' message. If you've changed email
addresses, or used a different user ID when you set up your ebook source
account, then ADE will not be able to give you access to your ebooks
This is not the best of worlds. ADE and all other software labor under
rules built to conform to the requirements of the Digital Millenium
Copyright Act of 2000. That Act limits sharing of ematerial between
different users, and it gives publishers and distributors the ability to
restrict your access to the materials. Since ADE is the 'messenger',
people want to shoot IT. We should have a method where we can adjust
permissions based on changes in the externals surrounding the material -
say when you change your email account - so that we can continue to access
material that we've obtained before.
(soapbox mode off)
Thank you for your prompt reply. I found some "solutions" in the forum, tried them and they didn't work. So I have emailed Kobo AGAIN to get them to generate new .acsm files for me. We'll see if my request will work.