9 Replies Latest reply on Feb 17, 2011 1:31 AM by lnayal

    Error Installation Failed

    privatepyle

      Hi all I was using adobe reader 9 it was working fine but I noticed there was a version 10 out so I uninstalled 9 and downloaded 10.

       

      The problem is when the download manager gets to 100% it states that there is an "error installation failed"

       

      I cannot reinstall the previous version or the new version so I am stuck what to do next any ideas?

       

      Thanks

        • 1. Re: Error Installation Failed
          pwillener Level 8

          privatepyle wrote:

           

          I cannot reinstall the previous version or the new version

          Why not - do you get any error messages?

           

          Uninstall the current version from Add/Remove Programs, then download a version of your choice from http://get.adobe.com/reader/enterprise/

          • 2. Re: Error Installation Failed
            privatepyle Level 1

            I managed to download

            acrobat reader 10 but now when I click on it to install it the following box appears.

             

            The application was unable to start correctly 0xc000007b

            Click ok to close the application.

             

            The same message is also now appearing when I try to start a few other programs, I dont know what is happening - any ideas?

             

            Thanks

            • 3. Re: Error Installation Failed
              lnayal Adobe Employee

              As the error message popping up for some other programs also then probably your PC has some virus on it. Can you scan your system once?

              • 4. Re: Error Installation Failed
                privatepyle Level 1

                Hi thanks for the reply I did a full scan with microsoft security essentials and

                it said no virus found.

                • 5. Re: Error Installation Failed
                  lnayal Adobe Employee

                  What are your system specifications? Which version of MSI engine is installed on your PC?

                  As you have mentioned that you are facing same issue with other programs as well, are those other programs are related to windows MSI installer only?

                  • 6. Re: Error Installation Failed
                    privatepyle Level 1

                    I do not know what version MSI I have where would I find it?

                     

                    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600)

                    (7600.win7_gdr.101026-1503)

                    Language: English (Regional Setting: English)

                    System Manufacturer: Hewlett-Packard

                    System Model: HP G61 Notebook PC

                     BIOS: Default System BIOS

                     Processor: Pentium(R) Dual-Core CPU       T4300  @ 2.10GHz (2 CPUs), ~2.1GHz

                     Memory: 4096MB RAM

                    Available OS Memory: 3998MB RAM

                     Page File: 1458MB used, 6537MB available

                    Windows Dir: C:\Windows

                     DirectX Version: DirectX 11

                    DX Setup Parameters: Not found

                    User DPI Setting: Using System DPI

                    System DPI Setting: 96 DPI (100 percent)

                    DWM DPI Scaling: Disabled

                    DxDiag Version: 6.01.7600.16385 32bit Unicode

                    • 7. Re: Error Installation Failed
                      lnayal Adobe Employee

                      You can check the MSI engine version by  checking the version for file MSI.dll inside Windows\System32 folder.  Follow the below steps:


                      1. Open Windows Explorer and access the "Windows\System32" folder on your primary drive (usually "C:\")


                      2. Locate the MSI.DLL file, right-click on it and choose "Properties" to check the version number.

                      What are the other programs with which you are facing this error?
                      • 8. Re: Error Installation Failed
                        privatepyle Level 1

                        Thanks for that the product version number is 5.0.7600.16385

                         

                        The other programs not working are tomtom and youcam that I know as of yet.

                        • 9. Re: Error Installation Failed
                          lnayal Adobe Employee

                          Run Defragmentation on your computer and then try launching Installer. Even then if you face issues with installation then provide me the MSI log

                           

                          Steps to enable logging:

                           

                          1. Go to start-> run, type Regedit and hit Enter

                          2. Create the following key:

                          HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer


                          Reg_SZ: Logging

                          Value: voicewarmupx

                          After setting this registry launch installer and let it finish or quit. Go to Start->run Type %temp% and hit enter
                          Get the latest MSI.log from the loctaion