1 Reply Latest reply on Feb 14, 2011 9:55 AM by Dave LaRonde

    Help?  After Effects CS3 Crashes While Rendering .mov file


      Let me just say thank you up front to anyone who might be able to help.  I'm at the end of my rope, and I could sure use some assistance.


      I have:


      1.  After Effects 8.0.2 Professional.  Current on all updates.

      2.  A Gateway (Acer) FX-6803-35 desktop, with Windows 7 64-bit, all up to date.

      3.  QuickTime Version 7.6.9 (1680.9).

      4.  ATI Radeon 5870 running with two monitors.


      When I try to render a project through the "Make Movie" selection under the Composition menu, everything seems to be working correctly until it gets to a series of .mov files.  At varying points along the way, the render stops, a Save As dialog appears (to let me save a copy of the project because of the error), and Windows tells me that the program has stopped working.


      I get the following error message:


      Problem signature:
      Problem Event Name: BEX
      Application Name: AfterFX.exe
      Application Version:
      Application Timestamp: 478c63c2
      Fault Module Name: MSVCR80.dll
      Fault Module Version: 8.0.50727.4927
      Fault Module Timestamp: 4a2752ff
      Exception Offset: 00008aa0
      Exception Code: c000000d
      Exception Data: 00000000
      OS Version: 6.1.7600.
      Locale ID: 1033
      Additional Information 1: 2d54
      Additional Information 2: 2d540257276667da70a546643b2863bd
      Additional Information 3: 8cab
      Additional Information 4: 8cabf49ffea17b532cd2965c707eab52


      I have tried so many things, for example:


      1.  Disabled OpenGL in the AFX preferences

      2.  Reinstalled CS3

      3.  Updated my BIOS (it was current)

      4.  Updated my video card drivers (again, they were current).


      Any help would be appreciated.  This problem effectively makes After Effects pointless and worthless.


      Best regards,



        • 1. Re: Help?  After Effects CS3 Crashes While Rendering .mov file
          Dave LaRonde Level 6

          I see you're running AE 8. 


          There's nothing wrong with that, but you have to be VERRRRY careful about the kinds of video files you import into AE, which is an issue that AE 10 has just about laid to rest. 


          I'm going to use a standard response I used to use all the time on the Creative COW:


          Dave's Stock Answer #1:


          If the footage you imported into AE is  any  kind of the following -- footage in an HDV acquisition codec, MPEG1, MPEG2, AVCHD, mp4, mts, m2t, H.261 or H.264 -- you need to convert it to a different codec.


          These kinds of footage use temporal, or interframe compression. They have keyframes at regular intervals, containing complete frame information.  However, the frames in between do NOT have complete information.  Interframe codecs toss out duplicated information.


          In order to maintain peak rendering efficiency, AE needs complete information for each and every frame. But because these kinds of footage contain only partial information, AE freaks out, resulting in a wide variety of problems.


          I'm a Mac guy, so I like to convert to Quicktime movies in the Animation or PNG codecs; both are lossless.  I'll use Apple's Compressor, Adobe Media Encoder or Quicktime Pro to do it.