11 Replies Latest reply: Sep 16, 2011 12:45 AM by Nisrine Hari

No more mouse click sounds in Captivate 5

Russ_E Feb 12, 2011 6:49 PM

Has anyone had the experience where suddenly the mouseclick sounds in a cp5 project stop working?

I am well into a project and have had the mouse click sounds all along. Now suddenly there is no sound in either preview or publishing.

If I click the play button in the properties panel, I still hear it. And I can browse to where it sits on the hard drive and it's still there.

But nothing when I actually play the file. Even all the prior pages that had mouse clicks are now silent.

All other sounds are working.

Also tried clearing the cache, creating a new blank project and adding mouse movements and clicks.

But no luck there either. It's like captivate forgets where the mp3 is when I preview or publish.

Any help would be appreciated.

Also, I'm on windows xp sp3.

1. Re: No more mouse click sounds in Captivate 5

RodWard Feb 13, 2011 4:41 PM (in response to Russ_E)

I have seen this too, but I haven't so far found a fix for it.
I usually have to resort to going into the properties of each mouse click and point it to the sound file again.
I agree this shouldn't be necessary, but that's the only workaround I've found so far.
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2. Re: No more mouse click sounds in Captivate 5

Russ_E Feb 14, 2011 6:21 AM (in response to RodWard)

Thanks Rod.
Yeah that's been my workaround for now too.
Russ
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3. Re: No more mouse click sounds in Captivate 5

medunmire444 Feb 14, 2011 1:54 PM (in response to Russ_E)

I am experiencing this problem as well, however I can not figure out the workaround that was mentioned. How can I get the button to link back to the sound file again?

Any help is greatly appreicated!

Thanks
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4. Re: No more mouse click sounds in Captivate 5

RodWard Feb 14, 2011 6:05 PM (in response to medunmire444)

Select the mouse object on a slide, and in the Properties > Options accordion click the small folder icon.

When the Open dialog appears, navigate to the Adobe > Captivate 5 >Gallery >Mouse > Click Sounds folder and select the appropriate mouse click or double mouse click sound.
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5. Re: No more mouse click sounds in Captivate 5

M_Anand Feb 15, 2011 1:43 AM (in response to Russ_E)

Hi There,

I am wondering if you could share a file that has your issue. If yes, then please upload it on acrobat.com and share the link with me at maanand@adobe.com

-Manish
blogs.adobe.com/captivate
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6. Re: No more mouse click sounds in Captivate 5

Russ_E Feb 15, 2011 5:56 AM (in response to M_Anand)

Manish,

Created a new blank project and added a mouse click.
Uploaded and shared/sent to your email.

I can send you my real file afterwards if this is not a good example.
thanks
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7. Re: No more mouse click sounds in Captivate 5

Nisrine Hari Jun 6, 2011 9:51 AM (in response to Russ_E)

Hi,

Can someone tell me how to access to the mouse options in Captivate 5? I tried in clicking on the icon mouse in a slide, and then I went to properties, but I can't find the options menu...

Is there another way to access to the mouse options?

Thanks
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8. Re: No more mouse click sounds in Captivate 5

RodWard Jun 6, 2011 11:31 AM (in response to Nisrine Hari)

Select the Mouse layer in the timeline, go to Properties tab > Options.

Sometimes the mouse click sounds become detached from the mouse and you need to manually go in and select the sound again. Click the folder icon indicated above and navigate to the Click Sounds folder to select the appropriate sound file.
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9. Re: No more mouse click sounds in Captivate 5

Nisrine Hari Jun 7, 2011 4:35 AM (in response to RodWard)

Thanks Rod,
I actually had to manually go in the Click Sounds folder.
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10. Re: No more mouse click sounds in Captivate 5

Mitch W Towne Sep 15, 2011 12:29 PM (in response to Russ_E)

I have recently encountered this problem in Captivate 5.5. However, I can't even get the work around to work. Has there been any update to this issue?

Thanks!
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11. Re: No more mouse click sounds in Captivate 5

Nisrine Hari Sep 16, 2011 12:45 AM (in response to Mitch W Towne)

Hi,

I have finally deleted the "click Sound" file but when I have updated the
software, I could finally access to the mouse properties (only works
sometimes) and remove the sound:

In order to update the software:" Help" and then "update"

If you want to delete the Click Sound

You click on your program files and then "Adobe Captivate 5"

Then "Gallery"

You also click on "Mouse"

And I have deleted this file:

Nisrine
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