8 Replies Latest reply on Apr 14, 2011 3:58 AM by TaxUK

    Acrobat reader X (10.01) upgrade fails, new install also fails.

    anunhappycustomer

      Acrobat reader 9.4 upgraded itself to reader X ( 10.01 ) Fails to work.

       

      It appeared to finish fine.


      But the program will not run when I click on the desktop icon.


      I uninstalled it, reinstalled it again, same result It will not run.

       

      I then went to your ftp site downloaded it form there installed it it still  does not run,

       

      I uninstalled it, downloaded 9.4 form the ftp site, It installs and runs fine.


      There is no way to send you diagnostic info to adobe as I cannot find an email adress to use.!!!!


      I am using windows XP and have acrobat standard 7.1.4 also installed to generate pdf files.


      Why does reader 9.4.0 work fine and reader 10.01 fails to work?

       

      I wonder how may people have this problem?