Can you please elaborate on what exactly is the behavior when you try launching Adobe Reader 10.0.1? Is there any specific error message displayed? If so, can you post a screenshot of the same.
You can post the diagnostic info on this forum itself or even attach the same on Acrobat.com.
I had the same problem when installing under Windows XP, where,after installing, and removing all previous versions, the program fails. When I try to uninstall, I am told that an install has not completed, so it will not allow me to uninstall.
I also tried installing under MAC OS X snow leopard, where the install finished, but disappeared. Luckily, version 9 was not removed.
This all looks like a sloppy build by Adobe.
Can you please elaborate on:
I also tried installing under MAC OS X snow leopard, where the install finished, but disappeared.
Reader X (10.0.1) on Mac OS Snow Leopard is delivered in form of .pkg installers or in form of updates for base version which are available on adobe website, also in .pkg format. If you say "install finished", then you might have seen the message in installer package at the end of install (with a green tick mark - last screen of installer saying Installation Complete). Now I dont understand "disappeared". If the install is finished, you will see Adobe Reader.app in /Applications folder. Is it present in your case?
Hi Karan,Thanks for responding.On the Windows XP install, the installation script removes the previousversion of the Acrobat Reader and then completes the install. When I tryand use the product, I get "An unhandled win32 exception occurred inAcroRd.32.exe . When I try and remove the installation, I get themessage "Another installation is already in progress. Complete thatinstallation before proceeding with this install", even though I onlyattempted the install once, which I thought had completed. Just tocomplicate the issue, I do also have Adobe Acrobat Professional V7.0installed on my system. I have since tried to uninstall the applicationusing the DOS interface. As a last resort, I tried running the reader(ACRORD32.EXE) from the DOS command line, AND IT WORKED.The next screen was a question as to whether I wanted to disableprotected mode, which I did, and then it worked fine.On the MAC OS X install, after I saw the installation complete message,the Application could not be found. I did find Adobe Reader V9 in theApplications folder on the bottom of the screen, but not v10. Afterreading your e-mail, I looked in the Application folder using the Finderapplication, and V10 was there - sorry for my mistake here.Regards,Richard.
still not fixed......
cannot upgrade to any vesion of reader 10.
acrod32.exe AppVer 10.0.0.396 ModName pgphk.dll
ModVer 126.96.36.199 Offset 000010e6
I also cannot past pictures into this web page!
When do you get this error message ? How did you run update for Reader X ?
I have Windows XP SP3 on my Toshiba notebook and experienced the same problem: "An unhandled win32 exception occurred in
AcroRd.32.exe" message after installing Reader X (10.01). Tried uninstall - reinstall with no positive result then at the end downloaded version 9.4 which works fine (so far!).
we have also upgraded to X, but it takes longer to open the page. It says downloaded so much of bites, and then it stays there!!! doesn't open the document!!