2 Replies Latest reply on Feb 14, 2011 1:02 PM by NKOWA

    How to stop Adobe Reader from trying to send form?

    isagold1

      Hi thanks in advance:
      My clients have adobe reader on their computer.

      They  are filling out our online PDF application (XML) form ( live cycle) ,  Pressing submi button. ( normally the xml file goes straight to outlook  or similar and you press send, no problems)

       

      However one client presses the submit button, his email goes to a box that says, Adobe reader attempting to send email | Click Yes - No.

      If you click No nothing happens,

      If  you click Yes the email does not send, and it hangs the computer. Every  time you try to go to Outlook it just makes a ding sound, If you try to  resend it you just get a ding sound. It seems to hang everything.

       

      How do I stop Adobe Reader 9 from trying to send the email when the submit button is pressed?

      I want outlook to send the  email not adobe reader?

        • 1. Re: How to stop Adobe Reader from trying to send form?
          pguerett Level 6

          Here is my 2 cents worth ........Reader/Acrobat uses a Windows API called MAPI to interact with Outlook. The message pops up (from Acrobat/Reader) informing the user that the program is attempting to communicate with the mail client. Once the Yes is chosen the actual call is made. Now there are 3rd party programs (Virus Scan programs) that will have policies embedded in them to stop the automation of this API call ....I think this is what is happening to you here. If you look at the virus scan software you can tell it that allowing Reader or Acrobat to automate Email is OK.

           

          Paul

          • 2. Re: How to stop Adobe Reader from trying to send form?
            Level 1

            You can submit to a server-side script, which you have full control over the message and can customize the attachment the way you need such as file name or message body, and send a message response or redirect the user if the message has been sent or not. Using a server-side script bypasses Client Side Email software, so it can work for everyone who opens and submits the form, regardless of whether they have Outlook, Lotus, or a web based e-mail client.

            Sounds like PDFEmail.net would work for your circumstance. PDFEmail.net runs scripts on Microsoft ASP.net web servers, and requires zero programming knowledge and virtually zero server setup. Just upload the scripts and libraries to your Microsoft .net web server virtual directory, and set the PDF submit button action URL to point to the script.

            For more information, please visit: http://www.pdfemail.net/