14 Replies Latest reply on Feb 18, 2011 8:23 AM by teakeys2011

    Photoshop CS4 won't open RAW files

    teakeys2011

      Photoshop CS4 will not open RAW (.CR2) files. I have tried what is listed on Adobe's website (checking versions, uninstalling, reinstalling). Nothing has worked. It still gives me the error message: "Could not complete your request because Photoshop does not recognize this type of file."

      I am using CS4 on a 10.6.6 Mac OS with a Canon Rebel XS. I currently have Camera Raw 5.7 installed.

      Does anyone have any answers ?

       

      Thank you,

       

      Teresa

        • 1. Re: Photoshop CS4 won't open RAW files
          Jeff Schewe Level 5

          teakeys2011 wrote:

           

           

          I currently have Camera Raw 5.7 installed.

           

           

           

          Are you sure? Where and how did you install ACR 5.7? ACR 5.7 should support the "EOS 1000D (Digital Rebel XS/EOS Kiss F)", is this the camera you are talking about? How are you trying to open the images, via Bridge or via Photoshop CS4? If via Bridge, have you tried purging the cache for the folder of ram files you are browsing?

          • 2. Re: Photoshop CS4 won't open RAW files
            teakeys2011 Level 1

            Hi Jeff,

             

            I'm not sure that it's properly installed , but it is installed. I checked under Photoshop > About Plug-In > Camera Raw and it says "5.7" (It was previously 5.0 which didn't work, and when several others had mentioned that I should update, I ran the updates, and now have 5.7) I do not know where exactly it is installed.

            Yes, that is the camera I have.

            I have tried to open via Bridge (using menu, "open in Camera Raw" is grayed out for the .CR2 files, using command + R, double-clicking, which opens a dialog box saying: "Could not complete your request because Photoshop does not recognize this type of file.")

            I have tried via Photoshop, all the .CR2's are grayed out.

            I have tried directly from the file itself … (it will open in Canon ImageBrowser)

            I have tried purging the cache in Bridge by going to Tools > Cache > Purge Cache … It still does not work.

            I am starting to think something is wrong with the files themselves.

             

            Teresa

            • 3. Re: Photoshop CS4 won't open RAW files
              Noel Carboni Level 7

              Is there a way you could put a copy of one of the files you can't open online, then share the link?  You could send it to yourself via YouSendIt.com, for example.  That way others could try opening it.

               

              -Noel

              • 4. Re: Photoshop CS4 won't open RAW files
                teakeys2011 Level 1

                Here is a link to one of my files: http://www.mediafire.com/?fgh4sb4hq9cxtcb

                 

                Thank you,

                 

                Teresa

                • 5. Re: Photoshop CS4 won't open RAW files
                  Level 4

                  That file does appear to be toast indeed.  :~(

                   

                  I'm not familiar with files from that particular camera model, but 3.1 MB would be a puny file size for a raw from any DSLR I'm familiar with.

                  1 person found this helpful
                  • 6. Re: Photoshop CS4 won't open RAW files
                    Noel Carboni Level 7

                    That image is only a little over 3 megabytes.  That's not large enough for a real CR2 file from your camera - they're normally upwards of 10 megabytes, right?

                     

                    The raw file appears to be truncated.  Photoshop will not open it, and the freeware program IrfanView will only convert the upper-left quadrant.

                     

                    IrfanViewConversion.jpg

                     

                    As far as recovery of the images, at least partially, you may be in luck...  Canon Raw files contain an embedded JPEG preview image.  It's smaller than the full pixel size of the camera, and up front in the file.

                     

                    Windows 7 Photo Viewer or the freeware program IrfanView will extract the entire embedded JPEG of the cat figure image from this file.  Perhaps you can use these tools to extract the previews for use.

                     

                    CatPreview.jpg

                     

                    How did you load the images into your computer?  It's worth trying to figure out how they were truncated.

                     

                    -Noel

                    • 7. Re: Photoshop CS4 won't open RAW files
                      teakeys2011 Level 1

                      Hi Noel,

                       

                      I took a better look into my camera's files and it seems as though the problem is my camera's RAW + JPG setting. It was creating those small files. I tried shooting with RAW only mode (file size  9.74 MB) and I can finally open it in Photoshop ! Now I just need to figure out what's wrong with the RAW + JPG mode …

                       

                       

                      Thank you for your help !

                       

                      Teresa

                       

                      • 8. Re: Photoshop CS4 won't open RAW files
                        Noel Carboni Level 7

                        How are you transferring the files to your computer?

                         

                        I ask because at one time Canon drivers had a problem where if you transferred Raw + JPEG across a USB cable from the camera, the driver would cross up the files.  The workaround to doing that is to use a card reader instead.

                         

                        -Noel

                        • 9. Re: Photoshop CS4 won't open RAW files
                          teakeys2011 Level 1

                          I am using a USB. However, I checked on the camera and the file size for the images were already too small, so it's something that has to do with the camera itself (only when I use the RAW + JPG mode).

                           

                          Teresa

                          • 10. Re: Photoshop CS4 won't open RAW files
                            Level 4

                            In that case, I'd suspect the camera is writing "sRaw" files, which are not supported in ACR.

                            • 11. Re: Photoshop CS4 won't open RAW files
                              Noel Carboni Level 7

                              I thought that at first, Tai, but then became convinced that sRaw doesn't figure into this, as the file Teresa posted contained a small part of a full resolution file.

                               

                              I am curious how one determines the size of a file on the camera itself, Teresa.  I don't have that model...  Does it just read out the file size(s)?

                               

                              I would still think it would be very interesting to see, via a card reader, what the file sizes really are when Raw + JPEG is used.

                               

                              Card readers are dirt cheap, by the way.

                               

                              -Noel

                              • 12. Re: Photoshop CS4 won't open RAW files
                                ssprengel Adobe Community Professional & MVP

                                The CAT.CR2 file that was posted is from a 1000D that does not have sRAW capabilities.  Comparing the ExifTool data and the camera specifications, there should have been a small-sized preview JPG image and a large-sized RAW image in the file, but the file was truncated after the top-left quadrant of RAW data was written:

                                 

                                http://www.dpreview.com/reviews/canoneos1000d/page3.asp

                                 

                                 

                                ExifTool Version Number         : 8.09

                                File Name                       : Cat.CR2

                                Directory                       : P:/Pictures/home/xfer_Other/7DTests/Misc

                                File Size                       : 3.1 MB

                                File Modification Date/Time     : 2011:02:17 19:41:05-06:00

                                File Permissions                : rw-rw-rw-

                                File Type                       : CR2

                                MIME Type                       : image/x-raw

                                Exif Byte Order                 : Little-endian (Intel, II)

                                Image Width                     : 1936

                                Image Height                    : 1288

                                Bits Per Sample                 : 8 8 8

                                Compression                     : JPEG (old-style)

                                Make                            : Canon

                                Camera Model Name               : Canon EOS DIGITAL REBEL XS

                                Preview Image Start             : 42816

                                Orientation                     : Horizontal (normal)

                                Preview Image Length            : 356052

                                X Resolution                    : 72

                                Y Resolution                    : 72

                                Resolution Unit                 : inches

                                Modify Date                     : 2011:02:10 00:34:31

                                Exposure Time                   : 1/50

                                F Number                        : 5.0

                                Exposure Program                : Aperture-priority AE

                                ISO                             : 800

                                Exif Version                    : 0221

                                Date/Time Original              : 2011:02:10 00:34:31

                                Create Date                     : 2011:02:10 00:34:31

                                Components Configuration        : Y, Cb, Cr, -

                                Shutter Speed Value             : 1/49

                                Aperture Value                  : 5.0

                                Flash                           : Off, Did not fire

                                Focal Length                    : 30.0 mm

                                Macro Mode                      : Normal

                                Self Timer                      : Off

                                Quality                         : RAW

                                Canon Flash Mode                : Off

                                Continuous Drive                : Single

                                Focus Mode                      : Manual Focus (3)

                                Record Mode                     : CR2+JPEG

                                Canon Image Size                : Large

                                Easy Mode                       : Manual

                                Digital Zoom                    : None

                                Contrast                        : Normal

                                Saturation                      : Normal

                                Metering Mode                   : Evaluative

                                Focus Range                     : Not Known

                                Canon Exposure Mode             : Aperture-priority AE

                                Lens Type                       : Canon EF-S 18-55mm f/3.5-5.6 IS

                                Long Focal                      : 55 mm

                                Short Focal                     : 18 mm

                                Focal Units                     : 1/mm

                                Max Aperture                    : 4.4

                                Min Aperture                    : 29

                                Flash Activity                  : 0

                                Flash Bits                      : (none)

                                Zoom Source Width               : 0

                                Zoom Target Width               : 0

                                Manual Flash Output             : n/a

                                Color Tone                      : Normal

                                SRAW Quality                    : n/a

                                Auto ISO                        : 100

                                Base ISO                        : 800

                                Measured EV                     : 7.75

                                Target Aperture                 : 5

                                Target Exposure Time            : 1/51

                                Exposure Compensation           : +1/3

                                Slow Shutter                    : None

                                Shot Number In Continuous Burst : 0

                                Optical Zoom Code               : n/a

                                Flash Guide Number              : 0

                                Flash Exposure Compensation     : 0

                                Auto Exposure Bracketing        : Off

                                AEB Bracket Value               : 0

                                Control Mode                    : Camera Local Control

                                Measured EV 2                   : 7.75

                                Bulb Duration                   : 0

                                Camera Type                     : EOS High-end

                                ND Filter                       : Unknown (-1)

                                Canon Image Type                : Canon EOS DIGITAL REBEL XS

                                Canon Firmware Version          : Firmware Version 1.0.7

                                Owner Name                      :

                                Camera Body No.                 : xxxxxxx102

                                Flash Metering Mode             : Off

                                Camera Temperature              : 27 C

                                Camera Orientation              : Horizontal (normal)

                                Focus Distance Upper            : 0.28

                                Focus Distance Lower            : 0.27

                                White Balance                   : Auto

                                Firmware Version                : 1.0.7

                                Directory Index                 : 100

                                File Index                      : 452

                                Canon Model ID                  : EOS Rebel XS / 1000D / Kiss F

                                Thumbnail Image Valid Area      : 0 159 7 112

                                Serial Number Format            : Format 2

                                AF Mode                         : Off (Manual Focus)

                                Num AF Points                   : 7

                                Valid AF Points                 : 7

                                Canon Image Width               : 1936

                                Canon Image Height              : 1288

                                AF Image Width                  : 3888

                                AF Image Height                 : 2592

                                AF Area Widths                  : 194 139 139 194 139 139 194

                                AF Area Heights                 : 139 194 194 194 194 194 139

                                AF Area X Positions             : 0 -1283 -769 0 769 1283 0

                                AF Area Y Positions             : -640 0 0 0 0 0 640

                                AF Points In Focus              : (none)

                                AF Points Selected              : 0,1,2,3,4,5,6

                                Original Decision Data Offset   : 0

                                Bracket Mode                    : Off

                                Bracket Value                   : 0

                                Bracket Shot Number             : 0

                                Raw Jpg Size                    : Large

                                Long Exposure Noise Reduction 2 : Off

                                WB Bracket Mode                 : Off

                                WB Bracket Value AB             : 0

                                WB Bracket Value GM             : 0

                                Live View Shooting              : Off

                                Lens Model                      : EF-S18-55mm f/3.5-5.6 IS

                                Internal Serial Number          : xxxxxxx3UU

                                Dust Removal Data               : (Binary data 1024 bytes, use -b option to extract)

                                Exposure Level Increments       : 1/3 Stop

                                Flash Sync Speed Av             : Auto

                                Long Exposure Noise Reduction   : Off

                                High ISO Noise Reduction        : Off

                                Auto Lighting Optimizer         : Enable

                                AF Assist Beam                  : Emits

                                AF During Live View             : Disable

                                Mirror Lockup                   : Disable

                                Shutter-AE Lock                 : AF/AE lock

                                Set Button When Shooting        : LCD monitor On/Off

                                LCD Display At Power On         : Display

                                Add Original Decision Data      : Off

                                Tone Curve                      : Standard

                                Sharpness                       : 0

                                Sharpness Frequency             : n/a

                                Sensor Red Level                : 0

                                Sensor Blue Level               : 0

                                White Balance Red               : 0

                                White Balance Blue              : 0

                                Color Temperature               : 5200

                                Picture Style                   : Faithful

                                Digital Gain                    : 0

                                WB Shift AB                     : 0

                                WB Shift GM                     : 0

                                Measured RGGB                   : 1174 1024 1024 298

                                VRD Offset                      : 0

                                Sensor Width                    : 3948

                                Sensor Height                   : 2622

                                Sensor Left Border              : 52

                                Sensor Top Border               : 23

                                Sensor Right Border             : 3939

                                Sensor Bottom Border            : 2614

                                Black Mask Left Border          : 0

                                Black Mask Top Border           : 0

                                Black Mask Right Border         : 0

                                Black Mask Bottom Border        : 0

                                Color Data Version              : 5 (450D/1000D)

                                WB RGGB Levels As Shot          : 2491 1024 1024 1558

                                Color Temp As Shot              : 5781

                                WB RGGB Levels Auto             : 2491 1024 1024 1558

                                Color Temp Auto                 : 5781

                                WB RGGB Levels Measured         : 2488 1021 1026 1559

                                Color Temp Measured             : 5781

                                WB RGGB Levels Daylight         : 2162 1024 1024 1586

                                Color Temp Daylight             : 5200

                                WB RGGB Levels Shade            : 2551 1024 1024 1311

                                Color Temp Shade                : 7000

                                WB RGGB Levels Cloudy           : 2351 1024 1024 1429

                                Color Temp Cloudy               : 6000

                                WB RGGB Levels Tungsten         : 1608 1137 1137 2786

                                Color Temp Tungsten             : 3200

                                WB RGGB Levels Fluorescent      : 1856 1024 1024 2222

                                Color Temp Fluorescent          : 3864

                                WB RGGB Levels Kelvin           : 2162 1024 1024 1586

                                Color Temp Kelvin               : 5200

                                WB RGGB Levels Flash            : 2405 1024 1024 1423

                                Color Temp Flash                : 6142

                                Raw Measured RGGB               : 50562 43856 45217 12556

                                User Comment                    :

                                Sub Sec Time                    : 23

                                Sub Sec Time Original           : 23

                                Sub Sec Time Digitized          : 23

                                Flashpix Version                : 0100

                                Color Space                     : sRGB

                                Exif Image Width                : 3888

                                Exif Image Height               : 2592

                                Interoperability Index          : R98 - DCF basic file (sRGB)

                                Interoperability Version        : 0100

                                Focal Plane X Resolution        : 4438.356164

                                Focal Plane Y Resolution        : 4445.969125

                                Focal Plane Resolution Unit     : inches

                                Custom Rendered                 : Normal

                                Exposure Mode                   : Auto

                                Scene Capture Type              : Standard

                                Thumbnail Offset                : 38124

                                Thumbnail Length                : 4689

                                Photometric Interpretation      : RGB

                                Samples Per Pixel               : 3

                                Rows Per Strip                  : 324

                                Planar Configuration            : Chunky

                                Strip Offsets                   : 1343652

                                Strip Byte Counts               : 8949054

                                Raw Image Segmentation          : 1 1964 1984

                                Aperture                        : 5.0

                                Drive Mode                      : Single-frame shooting

                                File Number                     : 100-0452

                                Image Size                      : 3888x2592

                                Lens                            : 18.0 - 55.0 mm

                                Lens ID                         : Canon EF-S 18-55mm f/3.5-5.6 IS

                                Preview Image                   : (Binary data 356052 bytes, use -b option to extract)

                                Scale Factor To 35 mm Equivalent: 1.6

                                Shooting Mode                   : Aperture-priority AE

                                Shutter Speed                   : 1/50

                                Create Date                     : 2011:02:10 00:34:31.23

                                Date/Time Original              : 2011:02:10 00:34:31.23

                                Modify Date                     : 2011:02:10 00:34:31.23

                                Thumbnail Image                 : (Binary data 4689 bytes, use -b option to extract)

                                WB RGGB Levels                  : 2491 1024 1024 1558

                                Blue Balance                    : 1.521484

                                Circle Of Confusion             : 0.019 mm

                                Field Of View                   : 40.7 deg

                                Focal Length                    : 30.0 mm (35 mm equivalent: 48.6 mm)

                                Hyperfocal Distance             : 9.70 m

                                Lens                            : 18.0 - 55.0 mm (35 mm equivalent: 29.1 - 89.0 mm)

                                Light Value                     : 7.3

                                Red Balance                     : 2.432617

                                • 13. Re: Photoshop CS4 won't open RAW files
                                  Noel Carboni Level 7

                                  I checked for firmware updates.  This specific problem is not mentioned.

                                   

                                  http://web.canon.jp/imaging/eosd/firm-e/eosdigital5/firmware.html

                                   

                                  Once you have gotten all the images off, I'd reformat that memory card.

                                   

                                  -Noel

                                  • 14. Re: Photoshop CS4 won't open RAW files
                                    teakeys2011 Level 1

                                    Noel Carboni wrote:

                                     

                                    I am curious how one determines the size of a file on the camera itself, Teresa.  I don't have that model...  Does it just read out the file size(s)?

                                     

                                    I would still think it would be very interesting to see, via a card reader, what the file sizes really are when Raw + JPEG is used.

                                     

                                    -Noel

                                     

                                    Yes, the file size is displayed in review mode.

                                    Interesting about the card reader, I will try to dig up my card reader and see what happens.

                                     

                                    Teresa