4 Replies Latest reply on Feb 16, 2011 10:30 PM by Ankit_Jain

    Adobe 10X Reader

    PaulBirm

      Software Crashes when I ask it to print 2 copies of three pages every time.

       

      It does not happen with just two pages when asking for 2 copies.

       

      What I have tried:

      Removed and reinstalled

       

      Thanks for reading

        • 1. Re: Adobe 10X Reader
          Ankit_Jain Adobe Employee

          Hi,

           

          Is this happening with all PDFs which have 2 pages or only with a specific PDF? Also, what is the Printer model that you are using and is the printer on a shared network or directly connected to your system.

           

          Thanks

          Ankit

          • 2. Re: Adobe 10X Reader
            PaulBirm Level 1

            Hello and Thanks

            Printer is a Ofiice jet pro 8500A

             

            Yes so far just a long PDF file I have and print pages off of it as I need it.

            • 3. Re: Adobe 10X Reader
              PaulBirm Level 1

              Hello-

              I just tried to print a multiple page doce 4 pages long with no problem.

               

              Maybe the file I have been using is corrupp a little or is there a setting I am missing?

               

              Thanks for the help!

              • 4. Re: Adobe 10X Reader
                Ankit_Jain Adobe Employee

                Hi,

                 

                Strange this is....

                Can you please try out the following to be sure of the problem:

                In the earlier post, you had said that printing 2 copies of 3 pages of a particular PDF was causing the crash whilst printing 2 copies of 2 pages wasnt. Can you try printing all individual pages of the document one by one and let me know which page in particular is causing the crash.

                 

                If possible, can you please share the erroneous PDF, so that I am able to try the same at my end. You can share the same by uploading the document at Acrobat.com or any upload site such as sendbigfile.net.

                 

                Thanks

                Ankit