After hasling with the g
laring lack of knowledge with tech support via India I gave up on Adobe
and went with Final Cut. I was cutting off my nose to spite my face as they say but I was back into the corner. I tried to resolve an ins
tability issue with After Effect but after 6 calls to India I had to give up and be productive. I need to get back into Adobe full throttle but I can't stand their glaring disregard in supporting the professional editing community.
I would pay a yearly fee just to avoid the total inefficent knowledge lacking tech program that is in palce at present. Any hope out there?
If you give me your case number, I'll look at the case that you filed and see if there's anything that I can do to help the folks who were answering you.You can send me the case number at kopriva (at) adobe (dot) com.
What was the issue that you were calling to ask about? We can help you here.