Can you offer a bit more details on how you tried to load this JPEG into Premiere Elements?
Did you use Get Media/From Files and Folders?
Also, where did this JPEG originate? If it's from Photoshop or Photo Elements, have you ensured that it's saved as 24-bit RGB color and is no larger than 1000x750 pixels in size?
Some other aspects to check with the JPEG's is:
RGB Color Mode
Non-progressive (used to incrementally display in a Web browser)
Will the JPEG's Open in PS/PSE? Some programs produce JPEG's with poorly formed headers, and Adobe programs are very sensitive to the header info.
Thanks for your help. Probably 90% of the files open with Photoshop Elements 9.
Is there a program I can use that would convert the pictures to jpg with the properly formed headers? Should I convert them to another format such as bmp files? I'd like to go the route that doesn't lose any resolution for my photos (some of which are over 70 years old).
PSE and PS will write perfect JPEG headers, and they are about the best programs for handling the files.
I use PSD as the ultimate format, as I do not like the JPEG compression, but a proper JPEG w/ the correct specs. should Import just fine.
Wayne, if you can answer our questions, we'll be much more likely to be able to help you.
I tried to send you an e-mail ,but, your box was advised as"full". I can understand why somehow you closed the Forum on "Very disappointed with Premiere Elements". I would like to thank you for the advice you have indirectly given me on other technical matters. I cannot understand why Adobe do not allow their own Technicians to have an input to these Forums. I continue to be disappointed to Adobe Technical Phone and internet support in the Oceania Region .