3 Replies Latest reply: Feb 17, 2011 1:31 PM by mgsacandco RSS

    CS5 Application Error


      Seeing this error when working in Photoshop CS5:

      “application error 0x00000078: memory could not be read. Instruction at 0x6963932b”

      And then it gives the option to cancel or hit Okay. Both options kick me out of the application (without saving my work, of course). Here are  my system specs:

      Adobe Photoshop Version: 12.0.3

      Operating System: Windows XP 32-bit

      System architecture: Intel CPU Family:15, Model:4, Stepping:8 with MMX, SSE Integer, SSE FP, SSE2, SSE3

      Physical processor count: 4

      Processor speed: 2793 MHz

      Built-in memory: 3326 MB

      Free memory: 2343 MB

      Memory available to Photoshop: 1689 MB

      Video Card: NVIDIA Quadro FX 1400 


        • 1. Re: CS5 Application Error
          Noel Carboni Community Member

          A crash like that is often the fault of one of two things:


          1.  A driver bug (e.g., your video driver).

          2.  A bug in a 3rd party plug-in.


          I notice you have a nVidia Quadro card.  There have been a number of reports on this forum lately about Quadro drivers not working all that well with Photoshop, and your particular card is quite old.  A few years ago I personally struggled with a nVidia Quadro 3400 (closely related to yours) and never was able to stabilize things until I just took it out and bought an ATI card.


          NVidia appears to be fond of releasing new drivers for old cards that just don't work.


          But before swapping out your card, it might not be a bad idea to visit nVidia.com and get their latest driver.


          Also, you might find that turning off OpenGL in Photoshop's Edit - Preferences - Performance menu will work around the problem, though you will lose a few features.



          • 2. Re: CS5 Application Error
            Chris Cox Adobe Employee

            It would be more useful if we could get the full report, including the faulting module name.

            • 3. Re: CS5 Application Error
              mgsacandco Community Member

              I installed the latest driver version, and

              it seems to have worked! So far anyway. Thanks for the help