2 Replies Latest reply on Jan 22, 2012 12:41 AM by corister

    How Do I Resolve issue with Reader X

    ErrorBonnie%PDFError523-5

      I have tried now for several days to open bank statement with Adobe Reader. I have tried updating the version I had which was Reader 9 to Reader X, deleted the Reader 9 and installed Adobe Reader X.

       

      The old version worked fine now with the new Adobe Reader X it just doesn't work. I have Windows 7 and I simply do not know what to do. When I click on the online statement it pops up with the %PDF not at beginning of file, I click OK, then it pops up with a screen that states view not available. It is important that I get this fixed. Contacted our bank and they have stated that another customer called with the same problem.

       

      I go back to website and then the next statement pops up there is a problem with Adobe Reader and I should close and reopen and try again Error Message states 523-523 Error.

       

      What should I do. Bank is trying to fix the problem if is on their side, but is there anything I can do on my side to fix so that I can open file?