17 Replies Latest reply: Sep 3, 2014 8:46 AM by richardmherd71 Branched to a new discussion. RSS

    troubleshooting QuickTime errors with After Effects

    Todd_Kopriva Adobe Employee

      I just published a page of solutions for some issues related to QuickTime and After Effects.

       

      Let me know if there are other errors related to QuickTime and After Effects for which these solutons aren't working.

        • 2. Re: troubleshooting QuickTime errors with After Effects
          wmkhalaf

          I still have trouble shooting. whenver i render for Qicktimes with 264.H it says the the file is damaged of corrupted. but i renderd fine yesterday. it was working but not anymore!!!!!!!!!!!!!!!

           

           

          what's wrong ?

           

          I did what you wrote and deleted the 10 file but it still didn't work.  please help me out ???

          • 3. Re: troubleshooting QuickTime errors with After Effects
            zack_morris Community Member

            This is crazy. I've been dealing with this problem since October 2011. Same

            symptom "Quicktime is not installed" "At least one of your output modules is

            missing" . I've spent hundreds of hours on the issue: Preferences conflict,

            firewall, permissions, carefully removing components one-by-one, etc.

             

            My solution. I bought a brand new MacBookPro (now running Lion), and very

            carefully and selectively installed Software. Running essentially Adobe

            Creative Suite and a few Select programs (Serato, Modul8, Microsoft Office, Keynote),

            After Effects ran fine for about 3 months. Then last week it all went to

            hell again, same symptoms. "Quicktime is not installed" "At least one of

            your output modules is missing". What did I install? Adobe AcrobatX Pro. I

            removed it and removed the preferences and AfterEffects boots up fine. Then

            I installed Digital Juice Juicer...same thing After Effects craps out, except

            this time unistalling and removing preferences doesn't help. I end up having

            to reinstall OS.

             

            Works for a day, I have to install Video Glide, boom, After Effects craps

            out again, oops, gotta reinstall OS

             

            Today, Was just doing some rendering, try to open a new project, Boom! same

            thing, "Quicktime is not installed"

             

            What is happening here? I have really tried every possible solution I could

            find. And even buying an new computer and running only select software on it

            doesn't work.

             

            Update: I've just spent the last 6 hours systematically going through all the suggestions from the original blog post:

            http://blogs.adobe.com/toddkopriva/2011/02/troubleshooting-quicktime-errors-with-after-eff ects.html

             

            I'm at the end of my rope. I just need to render one more animation for a show tomorrow, now I'm screwed and I won't get any sleep.

            I'm thinking I might just have to buy a dedicated latop just for After Effects. Is this how it is? Seriously, I've been using After Effects since 3.1 and have never had such terrible issues with it. Help!

            • 4. Re: troubleshooting QuickTime errors with After Effects
              Rick Gerard MVP

              I am suspicious of 3rd party codecs fouling things up. I've been running macs for a long time with no problems like this but I avoid like the plague any untested 3rd party video codecs or codec packs. I suspect that your VJ software and your Video Glide software are causing the problems. Open up system preferences and check or disable any 3rd party video codec products you see in the other category. These are the ones on my Mac. They work fine.

               

              Screen Shot 2012-04-06 at 4.45.51 AM.png

              • 5. Re: troubleshooting QuickTime errors with After Effects
                zack_morris Community Member

                Thanks, the only  thing I have in "Other" that matches  yours is Flash Player. I specifically did not install Periian or Flip4 Mac because I didn't want this problem coming back.

                 

                I'm doubtful that Modul8 would be the culprit because it's been running side-by-side with After Effects on all my machines for many years. They also need to go together, kinda like chocolate and peanut butter.

                 

                Video Glide, I suppose that could be it but I removed all the components in /Library/Quicktime and still got the "Quicktime is not Installed" error. Where else can I look?

                 

                And I'm even more suspicious because I very cleary replicated the initial emergence of this problem on my machine with the installation on Adobe Acrobat a few weeks ago. About 10 times I removed and added the .plist preferences file for Acrobat, and I could basically turn the Quicktime error on or off by doing so. I should have taken a video of me doing this.

                 

                In any case, I would love to know where to continue looking to troubleshoot this, before I just wipe the drive and do another fresh install.

                 

                I've been looking in:

                 

                /Library/Preferences

                /System/Library/Preferences

                /Library/Quicktime

                /System/Library/Quicktime

                /Library/Application Support/Adobe

                 

                Where else can I look for this alleged file screwing up my system?

                • 6. Re: troubleshooting QuickTime errors with After Effects
                  Todd_Kopriva Adobe Employee

                  a workaround in the meantime, since you said that you need to get just one more movie out right now:

                  Render and export to another format as a master and then use Adobe Media Encoder or QuickTime Pro to convert that to a .mov file.

                  • 7. Re: troubleshooting QuickTime errors with After Effects
                    zack_morris Community Member

                    Thanks, I was able to get an older MBP and render out of that :-)

                     

                    So for now, still stuck. Is there anywhere else I can look to troubleshoot this? Log files somewhere perhaps? Otherwise I have to start over and wipe my drive and reinstall everything, but I'd like to know what the problem is, especially since it seems to keep reocurring with different machines. That would be nice.

                    • 8. Re: troubleshooting QuickTime errors with After Effects
                      Dave LaRonde Community Member

                      Quicktime X is a known suspect in render strangeness.  If it's installed, uninstall it and stick with the latest version of QT7.

                      • 9. Re: troubleshooting QuickTime errors with After Effects
                        theforester000 Community Member

                        I have tried adding permissions to the firewall, I have removed the preferences file for AE, I have uninstalled and reinstalled both AE and QT, I have moved the source files to another location, moved them back. I have started up AE with caps lock on to prevent a refresh. I have held down alt-ctrl-shift during load to reset all preferences. I have uninstalled almost every program that I installed since it last worked.

                         

                        And I still am getting the QuickTime is not installed or is too old of a version. I'm not sure what else to do. Maybe I didn't add the right files to the firewall acceptance list? I'm just using the windows firewall, and it worked before.

                         

                        I am on a windows computer. I'm using windows 8 and the project worked about 3 weeks ago after I had installed windows 8.

                         

                        EDIT: I was curious to see if I could create a new project using a quicktime file. Sure enough, it seems only this project is giving me trouble. I have Ray-trace 3d enabled. Could this be a factor?

                        • 10. Re: troubleshooting QuickTime errors with After Effects
                          casper_no

                          The problem remains after trying everything on the list. Running OS X 10.8.2 and AE 10.5.0.253.

                          I get these errors in console when starting AE:

                          21.10.12 12:00:23,403 After Effects[313]: GetDYLDEntryPointWithImage(/System/Library/Frameworks/AppKit.framework/Versions/Current/A ppKit,_NSCreateAppKitServicesMenu) failed.

                          21.10.12 12:00:28,280 VDCAssistant[318]: AVF encoder error: fail to create accelerator instance

                          21.10.12 12:00:29,303 After Effects[313]: -[NSMenu menuID]: unrecognized selector sent to instance 0x10e35d9f0

                          • 11. Re: troubleshooting QuickTime errors with After Effects
                            Clint Porter Community Member

                            I have a new problem/solution for you on this, Todd: Rendering to an SMB drive on Mac!

                             

                            The error I'm getting is "An output module failed. The file may be damaged or corrupted/ (-1610153464)".

                             

                            I tried most of the solutions in your guide to no avail, but I found another that worked:

                             

                            My system is a Mac Pro 4,1 with 28GB RAM running 10.9.1 Mavericks. I work off a shared 40TB SMB network volume.

                             

                            I render a version this project for an episodic show, so it worked many times before. I just swap a PSD with the new title graphic and render it again.

                             

                            Yesterday I put an 250GB SSD in my system and installed Mavericks on it, and clicked the option to migrate my applications and personal stuff. Everything seemed to work fine, but now every time I rendered to the SMD drive, I would get the above error randomly somewhere between 38 and 41 seconds into the file. I finally tried rendering it locally, and every time I do that it works. Every time I render to the SMB volume, it crashes between 38 and 40 seconds with that error.

                             

                            The weird thing is rendering to the SMB volume worked fine up to now using my old hard drive boot disk with the same point version of Mavericks and all the same software. I have no idea what changed, but somehow since booting to the new SSD it doesn't like rendering large files to the SMB anymore.

                            • 12. Re: troubleshooting QuickTime errors with After Effects
                              FamilyLegacyVideo Community Member

                              Hi, Todd.

                               

                              I tried all the solutions that seemed to apply to Windows, with no success. I can't find a Library/QuickTime location so I'm assuming this refers to Mac.

                               

                              An odd (or maybe its not odd) behavior I notice when I open QuickTime 7.6.6 is that the colors of the desktop change to Windows Basic, then revert back when I close the program. Not sure if this indicates a problem.

                               

                              Regarding a couple of your potential fixes:

                               

                              Solution 2: Remove third-party QuickTime importers and exporters.

                              The initialization process can fail if QuickTime gets stuck while attempting to load a bad third-party importer component.

                              Remove all third-party QuickTime importers and exporters from the Library/QuickTime directory and restart the application. - Is this for Macs? Not sure where I'd find third-party importers/exporters on my machine.

                               

                              The issue might also be with permissions for a folder outside the After Effects permissions folder. This seems to especially be the case on Mac OS. To ensure that all Adobe applications can write to their preferences files, set the entire Adobe preferences folder and its contents to be read/write, not just read-only:

                               

                              (Windows) [drive]\Users\[user_name]\AppData\Roaming/Adobe\ - When I look at the properties of this folder, it's set to read only. When I check under Security/Permissions, read and write are enabled. Is this correct? If not, how do I change the folder to read/write?

                               

                              I'd appreciate any other suggestions you might provide to enable AE to recognize QT. By the way, I moved the Adobe QT32 Server.exe file out of the "32" folder and into another so that AE would stop hanging up on the Initializing Media Core step when I open the program.

                               

                              My computer:

                               

                              Windows 7 SP1

                              i7-4930K 3.4 GHz

                              32 GB RAM

                              Nvidia GTX 770

                               

                              Thanks in advance for your help.

                               

                              • 13. Re: troubleshooting QuickTime errors with After Effects
                                kid kyote

                                Tried all your solutions but still get the error for CC 2014.

                                What is strange is CC works fine— no quicktime error.  Only CC14 has the error.

                                 

                                Does this mean I have a different problem?

                                 

                                Where would I start to trouble shoot this?  I deleted the prefs folder… no luck.

                                • 15. Re: troubleshooting QuickTime errors with After Effects
                                  kid kyote Community Member

                                  Thank you so much!

                                  Changing the permissions fixed the issue of AE CC14 not recognizing quicktime

                                  • 16. Re: troubleshooting QuickTime errors with After Effects
                                    Todd_Kopriva Adobe Employee

                                    Glad to know it worked for you.

                                    • 17. Re: troubleshooting QuickTime errors with After Effects
                                      richardmherd71

                                      So here is a new one. AE opens just fine, and I can start new projects no problem.

                                       

                                      BUT! one project is a bit old and it won't open now; although it opened earlier yesterday. It stopped opening after I Dynamic Link imported two sequences from Premiere. The first sequence was fine. The second sequence was blank. And now, that project will not open.

                                       

                                      The last console message is

                                       

                                      9/3/14 8:45:17.414 AM After Effects[637]: objc[637]: Class RGSerialNumberTransformer is implemented in both /Library/Application Support/Adobe/Common/Plug-ins/CS6/MediaCore/Red Giant PlaneSpace/BoxCreator.plugin/Contents/MacOS/BoxCreator and /Library/Application Support/Adobe/Common/Plug-ins/CS6/MediaCore/Trapcode/Particular.plugin/Contents/MacOS/Par ticular. One of the two will be used. Which one is undefined.

                                       

                                      Thanks!

                                       

                                      PS Will also consult Red Giant.