23 Replies Latest reply on May 25, 2012 3:14 AM by g.delepee

    Reader crashing for Network User on OSX 10.6.6

    sbstash

      I have recently installed Reader 10.0.1 under the local Admin account on one of my Macs. It launches and works as planned. When one of my network users gets on the same Mac under their own account, Reader crashes. The pertinent line from the Console states:

       

      [0x0_0x3a03a].com.adobe.Reader[2044]     terminate called after throwing an instance of 'SQLiteUtils::SQLiteException'

       

      It doesn't matter which network user logs in (as I've tried it with multiple accounts), they all crash. Reader will bring up the EULA, the crash after I click Agree. Any thoughts?

        • 1. Re: Reader crashing for Network User on OSX 10.6.6
          gusburchill

          I am having exactly the same problem.

          • 2. Re: Reader crashing for Network User on OSX 10.6.6
            Karan Malik Adobe Employee

            Hi,

             

            We tried to reproduce similar scenario at our end but could not reproduce the problem. To be on the same page, let me tell the steps I followed.

            1) On iMAC OS x 10.6.6 in admin account I installed Reader 10.0.1

            2) Using Active directory autentication I enabled network home users to login through this mac. This is a managed network type account. On login screen user chooses option - Others. In username user provides - domain\<username> and password to login to this iMac.

            3) When user logs in, he goes to Application where Reader is already installed. He opens the application to accept EULA and user now gets a message to make reader default application to view pdf files.

            I did not see any crash here.

             

            For further investigations on our side, we request you to share details like

            a) Crash Log that you see on crash (entire log which was asked to send to apple)

            b) Provide further informations like what all adobe products are installed on this iMac.

             

            Also if possible can you install Reader X (10.0.0) and see whether that is working. Link to download page is:

            ftp://ftp.adobe.com/pub/adobe/reader/mac/10.x/10.0.0/

             

            Thanks,

            Karan

            • 3. Re: Reader crashing for Network User on OSX 10.6.6
              sbstash Level 1

              You've attempted this with Windows authentication (Active Directory.) I'm using an Apple client/server connection using Open Directory (LDAP.) It's not the same setup and you're not going to get the same result, as you reported.

               

              As for other Adobe software, I have AIR and Flash Player on this Mac. Here's the crash log:

               

              Process:         AdobeReader [10377]
              Path:            /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
              Identifier:      com.adobe.Reader
              Version:         10.0.1 (10.0.1)
              Code Type:       X86 (Native)
              Parent Process:  launchd [1975]
              Date/Time:       2011-02-25 10:36:13.235 -0600
              OS Version:      Mac OS X 10.6.6 (10J567)
              Report Version:  6
              Exception Type:  EXC_CRASH (SIGABRT)
              Exception Codes: 0x0000000000000000, 0x0000000000000000
              Crashed Thread:  0  Dispatch queue: com.apple.main-thread
              Application Specific Information:
              abort() called
              Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
              0   libSystem.B.dylib             0x97b75176 __kill + 10
              1   libSystem.B.dylib             0x97b75168 kill$UNIX2003 + 32
              2   libSystem.B.dylib             0x97c0789d raise + 26
              3   libSystem.B.dylib             0x97c1d9bc abort + 93
              4   libstdc++.6.dylib             0x95693fda __gnu_cxx::__verbose_terminate_handler() + 433
              5   libstdc++.6.dylib             0x9569217a __cxxabiv1::__terminate(void (*)()) + 10
              6   libstdc++.6.dylib             0x956921ba __cxxabiv1::__unexpected(void (*)()) + 0
              7   libstdc++.6.dylib             0x956922b8 __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
              8   com.adobe.Acrobat.framework   0x0032242b AcroSecurityBailOutImpl + 524162
              9   com.adobe.Acrobat.framework   0x00323add AcroSecurityBailOutImpl + 529972
              10  com.adobe.Acrobat.framework   0x00323860 AcroSecurityBailOutImpl + 529335
              11  com.adobe.Acrobat.framework   0x00e9cb1d AcroSecurityBailOutImpl + 12559988
              12  com.adobe.Acrobat.framework   0x00ea022b AcroSecurityBailOutImpl + 12574082
              13  com.adobe.Acrobat.framework   0x00ea0452 AcroSecurityBailOutImpl + 12574633
              14  com.adobe.Acrobat.framework   0x00e9e6c1 AcroSecurityBailOutImpl + 12567064
              15  com.adobe.Acrobat.framework   0x00e9ba15 AcroSecurityBailOutImpl + 12555628
              16  com.adobe.Acrobat.framework   0x00e9bcb0 AcroSecurityBailOutImpl + 12556295
              17  com.adobe.Acrobat.framework   0x001ca8af RunAcrobat + 1798230
              18  com.adobe.Acrobat.framework   0x001ca2f9 RunAcrobat + 1796768
              19  com.apple.CoreFoundation      0x92883adb __CFRunLoopRun + 8059
              20  com.apple.CoreFoundation      0x92881464 CFRunLoopRunSpecific + 452
              21  com.apple.CoreFoundation      0x92881291 CFRunLoopRunInMode + 97
              22  com.apple.HIToolbox           0x92555004 RunCurrentEventLoopInMode + 392
              23  com.apple.HIToolbox           0x92554dbb ReceiveNextEventCommon + 354
              24  com.apple.HIToolbox           0x92554c40 BlockUntilNextEventMatchingListInMode + 81
              25  com.apple.AppKit              0x91a6178d _DPSNextEvent + 847
              26  com.apple.AppKit              0x91a60fce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
              27  com.apple.AppKit              0x91a23247 -[NSApplication run] + 821
              28  com.adobe.Acrobat.framework   0x00014fbf RunAcrobat + 5990
              29  com.adobe.Acrobat.framework   0x00013995 RunAcrobat + 316
              30  com.adobe.Reader              0x00001e92 main + 94
              31  com.adobe.Reader              0x00001e16 start + 54
              Thread 1:  Dispatch queue: com.apple.libdispatch-manager
              0   libSystem.B.dylib             0x97b3a982 kevent + 10
              1   libSystem.B.dylib             0x97b3b09c _dispatch_mgr_invoke + 215
              2   libSystem.B.dylib             0x97b3a559 _dispatch_queue_invoke + 163
              3   libSystem.B.dylib             0x97b3a2fe _dispatch_worker_thread2 + 240
              4   libSystem.B.dylib             0x97b39d81 _pthread_wqthread + 390
              5   libSystem.B.dylib             0x97b39bc6 start_wqthread + 30
              Thread 2:
              0   libSystem.B.dylib             0x97b39a12 __workq_kernreturn + 10
              1   libSystem.B.dylib             0x97b39fa8 _pthread_wqthread + 941
              2   libSystem.B.dylib             0x97b39bc6 start_wqthread + 30
              Thread 3:
              0   libSystem.B.dylib             0x97b420a6 __semwait_signal + 10
              1   libSystem.B.dylib             0x97b41d62 _pthread_cond_wait + 1191
              2   libSystem.B.dylib             0x97b439f8 pthread_cond_wait$UNIX2003 + 73
              3   ...ple.CoreServices.CarbonCore 0x984fa51e TSWaitOnCondition + 126
              4   ...ple.CoreServices.CarbonCore 0x984e5ea5 TSWaitOnConditionTimedRelative + 202
              5   ...ple.CoreServices.CarbonCore 0x984e1873 MPWaitOnQueue + 250
              6   AdobeACE                      0x01839737 ACEInitialize + 3741
              7   AdobeACE                      0x018396ad ACEInitialize + 3603
              8   ...ple.CoreServices.CarbonCore 0x984c585a PrivateMPEntryPoint + 68
              9   libSystem.B.dylib             0x97b4185d _pthread_start + 345
              10  libSystem.B.dylib             0x97b416e2 thread_start + 34
              Thread 4:
              0   libSystem.B.dylib             0x97b420a6 __semwait_signal + 10
              1   libSystem.B.dylib             0x97b41d62 _pthread_cond_wait + 1191
              2   libSystem.B.dylib             0x97b439f8 pthread_cond_wait$UNIX2003 + 73
              3   AdobeAGM                      0x019868b8 AGMInitialize + 33770
              4   AdobeAGM                      0x019867f2 AGMInitialize + 33572
              5   AdobeAGM                      0x0198634d AGMInitialize + 32383
              6   libSystem.B.dylib             0x97b4185d _pthread_start + 345
              7   libSystem.B.dylib             0x97b416e2 thread_start + 34
              Thread 5:
              0   libSystem.B.dylib             0x97b1415a semaphore_timedwait_signal_trap + 10
              1   libSystem.B.dylib             0x97b41ce5 _pthread_cond_wait + 1066
              2   libSystem.B.dylib             0x97b70ac8 pthread_cond_timedwait_relative_np + 47
              3   ...ple.CoreServices.CarbonCore 0x984e5ecd TSWaitOnConditionTimedRelative + 242
              4   ...ple.CoreServices.CarbonCore 0x984e1873 MPWaitOnQueue + 250
              5   com.adobe.Acrobat.framework   0x0006bbdd RunAcrobat + 361348
              6   com.adobe.Acrobat.framework   0x000692d6 RunAcrobat + 350845
              7   ...ple.CoreServices.CarbonCore 0x984c585a PrivateMPEntryPoint + 68
              8   libSystem.B.dylib             0x97b4185d _pthread_start + 345
              9   libSystem.B.dylib             0x97b416e2 thread_start + 34
              Thread 0 crashed with X86 Thread State (32-bit):
                eax: 0x00000000  ebx: 0x97c1d96b  ecx: 0xbfffd09c  edx: 0x97b75176
                edi: 0xa0a48b30  esi: 0x01161944  ebp: 0xbfffd0b8  esp: 0xbfffd09c
                 ss: 0x0000001f  efl: 0x00000286  eip: 0x97b75176   cs: 0x00000007
                 ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
                cr2: 0x01250318
              Binary Images:
                  0x1000 -     0x1fff +com.adobe.Reader 10.0.1 (10.0.1) <F3D16C93-2B7A-9AB0-7B65-FF3766193F97> /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
                  0x6000 -  0x1614fe7 +com.adobe.Acrobat.framework 10.0.1 (10.0.1) <8F8F9EE9-F95F-92A5-E84D-CFA2D83213E3> /Applications/Adobe Reader.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
              0x1837000 -  0x1958fff +AdobeACE ??? (???) <13307453-0D00-3521-E28E-C068A4F78136> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
              0x197b000 -  0x1f3fffb +AdobeAGM ??? (???) <6EBDF949-D6CC-1EA2-327D-CD73AC18A140> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
              0x1ff2000 -  0x200fff7 +AdobeBIB ??? (???) <96685277-ACFC-460A-D2D3-7FDBDD4B81B9> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
              0x2016000 -  0x2344fef +com.adobe.CoolType AdobeCoolType 5.08.99.1 (5.08.99.1) <64B55732-3A3A-F2D0-9AFE-C7FCEE9BCEC1> /Applications/Adobe Reader.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
              0x23f4000 -  0x23f6fff +com.adobe.eulaframework ??? (1.0) <EBE9D3A2-C7D7-6C96-5638-B7DC4B9BFD4C> /Applications/Adobe Reader.app/Contents/Frameworks/EULA.framework/Versions/A/EULA
              0x14e11000 - 0x14e70fe7 +AcroSQLite ??? (???) <D3ED9BC1-4E9F-FFAC-1EE5-1AE5E50D6CAB> /Applications/Adobe Reader.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
              0x18cbd000 - 0x18eb4feb +com.adobe.Acrobat.adm 10.0.1 (10.0.1) <6683A449-D272-FBB0-4AD6-F8DD9728F3EA> /Applications/Adobe Reader.app/Contents/Frameworks/SPPlugins/AdobeADM.bundle/Contents/MacOS/AdobeADM
              0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
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              0x900f0000 - 0x90105fff  com.apple.ImageCapture 6.0.1 (6.0.1) <E7ED2AC1-834C-A44E-531E-EC05F0496DBF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
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              0x916e9000 - 0x916eaff7  com.apple.TrustEvaluationAgent 1.1 (1) <6C04C4C5-667E-2EBE-EB96-5B67BD4B2185> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluati onAgent
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              0x91a19000 - 0x922f9ff7  com.apple.AppKit 6.6.7 (1038.35) <ABC7783C-E4D5-B848-BED6-99451D94D120> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
              0x922fa000 - 0x92369ff7  libvMisc.dylib 268.0.1 (compatibility 1.0.0) <2FC2178F-FEF9-6E3F-3289-A6307B1A154C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
              0x924ba000 - 0x924deff7  libJPEG.dylib ??? (???) <46AF3A0F-2B8D-87B9-62D4-0905678A64DA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib
              0x924e1000 - 0x9251fff7  com.apple.QuickLookFramework 2.3 (327.6) <66955C29-0C99-D02C-DB18-4952AFB4E886> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
              0x92520000 - 0x92844fef  com.apple.HIToolbox 1.6.4 (???) <4699C8BB-DE74-C530-564B-D131F74C9B54> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
              0x92845000 - 0x929c0fe7  com.apple.CoreFoundation 6.6.4 (550.42) <C78D5079-663E-9734-7AFA-6CE79A0539F1> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
              0x929c1000 - 0x929cbffb  com.apple.speech.recognition.framework 3.11.1 (3.11.1) <EC0E69C8-A121-70E8-43CF-E6FC4C7779EC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
              0x929cc000 - 0x92a5efe7  com.apple.print.framework.PrintCore 6.3 (312.7) <7410D1B2-655D-68DA-D4B9-2C65747B6817> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
              0x92a5f000 - 0x92a62ffb  com.apple.help 1.3.1 (41) <EF92C648-2085-C085-8EA7-A1AF37AE94F4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
              0x92a63000 - 0x92c60ff7  com.apple.JavaScriptCore 6533.19 (6533.19.1) <85A6BFDD-CBB6-7490-748D-8EA8B9B7FDD8> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
              0x92ca5000 - 0x92ca5ff7  com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
              0x92e31000 - 0x92e73ff7  libvDSP.dylib 268.0.1 (compatibility 1.0.0) <3F0ED200-741B-4E27-B89F-634B131F5E9E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
              0x92e74000 - 0x92ea5ff7  libGLImage.dylib ??? (???) <E3EC8E92-4DDD-E7B8-3D38-C5A5160A4930> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
              0x92f46000 - 0x92f83ff7  com.apple.SystemConfiguration 1.10.5 (1.10.2) <362DF639-6E5F-9371-9B99-81C581A8EE41> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
              0x92f84000 - 0x92f87ff7  libCoreVMClient.dylib ??? (???) <973B9E1F-70B3-2E76-B14B-E57F306AD2DF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
              0x92f88000 - 0x92fceff7  libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
              0x92fcf000 - 0x93049fff  com.apple.audio.CoreAudio 3.2.6 (3.2.6) <F7C9B01D-45AD-948B-2D26-9736524C1A33> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
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              0x93dcb000 - 0x93e06feb  libFontRegistry.dylib ??? (???) <4FB144ED-8AF9-27CF-B315-DCE5575D5231> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontRegistry.dylib
              0x93e07000 - 0x93ec0fe7  libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
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              0x93fb7000 - 0x9439dffb  com.apple.RawCamera.bundle 3.4.1 (546) <557C094F-BF8D-B298-E502-C4EE78914C55> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
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              0x943bf000 - 0x943c8ff7  com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
              0x943e2000 - 0x943f6fe7  libbsm.0.dylib ??? (???) <821E415B-6C42-D359-78FF-E892792F8C52> /usr/lib/libbsm.0.dylib
              0x943f7000 - 0x94492ff7  com.apple.ApplicationServices.ATS 4.4 (???) <ECB16606-4DF8-4AFB-C91D-F7947C26040F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
              0x9463c000 - 0x94740fe7  libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <BDEFA030-5E75-7C47-2904-85AB16937F45> /usr/lib/libcrypto.0.9.8.dylib
              0x94741000 - 0x94782ff7  libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <16DAE1A5-937A-1CA2-D98F-2AF958B62993> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libRIP.A.dylib
              0x94a5b000 - 0x954a6ff7  com.apple.WebCore 6533.19 (6533.19.4) <DFCF1BC1-8BF3-E13E-F11B-C98CB36560FD> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versi ons/A/WebCore
              0x954a7000 - 0x955d6fe3  com.apple.audio.toolbox.AudioToolbox 1.6.5 (1.6.5) <0A0F68E5-4806-DB51-764B-D97554B801AD> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
              0x95639000 - 0x95647ff7  com.apple.opengl 1.6.12 (1.6.12) <9F13B279-F289-18AC-5D86-DCD52BAF087D> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
              0x95648000 - 0x956b2fe7  libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
              0x957c8000 - 0x9594afe7  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <35DB7644-0780-D2AB-F6A9-45F28D2D434A> /usr/lib/libicucore.A.dylib
              0x9594b000 - 0x9594fff7  IOSurface ??? (???) <D849E1A5-6B0C-2A05-2765-850EC39BA2FF> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
              0x95a4c000 - 0x95afaff3  com.apple.ink.framework 1.3.3 (107) <57B54F6F-CE35-D546-C7EC-DBC5FDC79938> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
              0x95b34000 - 0x95b77ff7  com.apple.NavigationServices 3.5.4 (182) <753B8906-06C0-3AE0-3D6A-8FF5AC18ED12> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices
              0x95bc1000 - 0x95bd9ff7  com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-46DA2B608819> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
              0x95bda000 - 0x95be4fe7  com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
              0x95c1f000 - 0x95c9ffeb  com.apple.SearchKit 1.3.0 (1.3.0) <2F5DE102-A203-7905-7D12-FCBCF17BAEF8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
              0x95ca0000 - 0x95cc0fe7  libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <751955F3-21FB-A03A-4E92-1F3D4EFB8C5B> /usr/lib/libresolv.9.dylib
              0x95d4b000 - 0x95df8fe7  libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <DF8E4CFA-3719-3415-0BF1-E8C5E561C3B1> /usr/lib/libobjc.A.dylib
              0x95e77000 - 0x95ef9ffb  SecurityFoundation ??? (???) <3670AE8B-06DA-C447-EB14-79423DB9C474> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
              0x95efa000 - 0x96310ff7  libBLAS.dylib 219.0.0 (compatibility 1.0.0) <C4FB303A-DB4D-F9E8-181C-129585E59603> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
              0x96311000 - 0x96317fff  com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
              0x96323000 - 0x96323ff7  com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
              0x96436000 - 0x96537fe7  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <B4C5CD68-405D-0F1B-59CA-5193D463D0EF> /usr/lib/libxml2.2.dylib
              0x96750000 - 0x9675bff7  libGL.dylib ??? (???) <48405993-0AE9-292B-6705-C3525528682A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
              0x96964000 - 0x96ccfff7  com.apple.QuartzCore 1.6.3 (227.34) <CC1C1631-D8D1-D416-171E-A1683274E479> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
              0x96cd3000 - 0x96cdeff7  libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <CB2510BD-A5B3-9D90-5917-C73F6ECAC913> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCSync.A.dylib
              0x96cdf000 - 0x96ce1ff7  com.apple.securityhi 4.0 (36638) <38D36D4D-C798-6ACE-5FA8-5C001993AD6B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
              0x96cf0000 - 0x96ea9feb  com.apple.ImageIO.framework 3.0.4 (3.0.4) <C145139E-24C4-5A3D-B17C-809D528354B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/ImageIO
              0x96eaa000 - 0x96f0effb  com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering
              0x96fef000 - 0x97021fe3  libTrueTypeScaler.dylib ??? (???) <6E9D1A50-330E-F1F4-F93D-9ECC8A61B21A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libTrueTypeScaler.dylib
              0x9709a000 - 0x9709eff7  libGFXShared.dylib ??? (???) <9E14BE2F-C863-40E9-41A6-1BE9045663A0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
              0x9709f000 - 0x9709fff7  com.apple.Accelerate 1.6 (Accelerate 1.6) <BC501C9F-7C20-961A-B135-0A457667D03C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
              0x970b4000 - 0x970c1ff7  com.apple.NetFS 3.2.1 (3.2.1) <5E61A00B-FA16-9D99-A064-47BDC5BC9A2B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
              0x970c2000 - 0x970fbff7  libcups.2.dylib 2.8.0 (compatibility 2.0.0) <E0D512DD-365D-46A0-F50C-435BC250424F> /usr/lib/libcups.2.dylib
              0x970fc000 - 0x971a6fe7  com.apple.CFNetwork 454.11.5 (454.11.5) <D8963574-285A-3BD6-6B25-07D39C6F67A4> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork
              0x971a7000 - 0x97208fe7  com.apple.CoreText 3.5.0 (???) <BB50C045-25F5-65B8-B1DB-8CDAEF45EB46> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText
              0x97209000 - 0x9746cfff  com.apple.security 6.1.1 (37594) <B6F2A8BF-C1B7-A0E2-83FB-4FF265E9BDDC> /System/Library/Frameworks/Security.framework/Versions/A/Security
              0x9746d000 - 0x978a2ff7  libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
              0x978b6000 - 0x978b7ff7  com.apple.audio.units.AudioUnit 1.6.5 (1.6.5) <BE4C2495-B758-AD22-DCC0-56A6791E948E> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
              0x978b8000 - 0x97989fe3  ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <8FDB4C40-D453-DA53-2A66-9A53998AB23C> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.framework/V ersions/A/Resources/ColorSyncDeprecated.dylib
              0x979bd000 - 0x979e5ff7  libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <769EF4B2-C1AD-73D5-AAAD-1564DAEA77AF> /usr/lib/libxslt.1.dylib
              0x979e6000 - 0x97a36ff7  com.apple.framework.familycontrols 2.0.2 (2020) <AF7F86F1-F7BF-CBA8-7A4A-D8F7A19F9601> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
              0x97a62000 - 0x97b12ff3  com.apple.ColorSync 4.6.3 (4.6.3) <AA1076EA-7665-3005-A837-B661260DBE54> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
              0x97b13000 - 0x97cbaff7  libSystem.B.dylib 125.2.1 (compatibility 1.0.0) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib
              0x97ce3000 - 0x97d30feb  com.apple.DirectoryService.PasswordServerFramework 6.0 (6.0) <52906E26-3D22-6F37-8C90-E50BBCDEA5D0> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
              0x97d31000 - 0x97de7ff7  libFontParser.dylib ??? (???) <33F62EE1-E457-C6FD-369E-E86745B94A4B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib
              0x97e21000 - 0x97ec9ffb  com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
              0x97eca000 - 0x97eecfef  com.apple.DirectoryService.Framework 3.6 (621.9) <F2EEE9D7-D4FB-14F3-E647-ABD32754F557> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
              0x97eed000 - 0x97f4aff7  com.apple.framework.IOKit 2.0 (???) <A769737F-E0D6-FB06-29B4-915CF4F43420> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
              0x97fce000 - 0x980a9feb  com.apple.DesktopServices 1.5.9 (1.5.9) <CED00AC1-924B-0E45-7D5E-1CEA8929F5BE> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
              0x981ed000 - 0x981f0ff7  libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <B624AACE-991B-0FFA-2482-E69970576CE1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGXType.A.dylib
              0x981f1000 - 0x9820dfe3  com.apple.openscripting 1.3.1 (???) <DA16DE48-59F4-C94B-EBE3-7FAF772211A2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
              0x9828d000 - 0x9829dff7  libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
              0x982b4000 - 0x983c0ff7  libGLProgrammability.dylib ??? (???) <A077BFEA-19C6-9F48-2F36-8E4E55376F49> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dyl ib
              0x9849f000 - 0x987bfff3  com.apple.CoreServices.CarbonCore 861.23 (861.23) <B08756E4-32C5-CC33-0268-7C00A5ED7537> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
              0x987c1000 - 0x987c1ff7  com.apple.vecLib 3.6 (vecLib 3.6) <7362077A-890F-3AEF-A8AB-22247B10E106> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
              0x987c2000 - 0x987d6ffb  com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <0DBE17D5-17A2-8A0E-8572-5A78408B41C9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynt hesis.framework/Versions/A/SpeechSynthesis
              0x987d7000 - 0x987e8ff7  com.apple.LangAnalysis 1.6.6 (1.6.6) <97511CC7-FE23-5AC3-2EE2-B5479FAEB316> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
              0x987e9000 - 0x98fd8557  com.apple.CoreGraphics 1.545.0 (???) <1AB39678-00D5-FB88-3B41-93D78348E0DE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/CoreGraphics
              0x99010000 - 0x99043ff7  com.apple.AE 496.4 (496.4) <7F34EC47-8429-3077-8158-54F5EA908C66> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
              0x9906e000 - 0x99138fef  com.apple.CoreServices.OSServices 357 (357) <CF9530AD-F581-B831-09B6-16D9F9283BFA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
              0x9931c000 - 0x9931eff7  libRadiance.dylib ??? (???) <10048B4A-2AE8-A4E2-21B8-C6E7A8C5B76F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libRadiance.dylib
              0x9932f000 - 0x99378fe7  libTIFF.dylib ??? (???) <AC1FC806-F7F4-174B-375F-FE5D6008666C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
              0x997e1000 - 0x997effe7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <3CE8AA79-F077-F1B0-A039-9103A4A02E92> /usr/lib/libz.1.dylib
              0x997f0000 - 0x99816ffb  com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
              0x99a3f000 - 0x99a3fff7  liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
              0x99a40000 - 0x99a40ff7  com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
              0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib
              Thanks,
              Steve

              • 4. Re: Reader crashing for Network User on OSX 10.6.6
                jmartin3d

                I have the same issue with Reader crashing for network users.  Authentication via OpenDirectory, OS X 10.6.6. Any of my users that use network home directories cannot launch Reader without it crashing almost immediately. If a user has their mobile account enable they are able to launch Reader without issue. For clarity a mobile account is a LOCAL copy of their network home directory that is sync'd back to the server at pre-defined intervals. So there is some small difference in how Reader treats a local file system vs. a network file system.

                • 5. Re: Reader crashing for Network User on OSX 10.6.6
                  sbstash Level 1

                  That's exactly what I'm talking about. I haven't tried the Mobile Homes, but am not really interested in adding to the work I already have to do. I'm wondering if the newly released 10.6.7 will change anything.

                  • 6. Re: Reader crashing for Network User on OSX 10.6.6
                    g.delepee

                    I have exactly the same problem.

                     

                    - Mac OS 10.5.8 or 10.6.6

                    - Authentification with Active Directory on Windows server 2008

                    - Adobe Reader 9 or X

                     

                    Works fine on a local account, crashes with a remote AD Account.

                     

                    Edit: just tested on the new release Mac OS 10.6.7: still crashing...

                     

                    Also cause a crash when trying to read a pdf file trough Safari 5.0.xx

                     

                    This bug exist since the first release of Abobe Reader 9, more than one year ago...

                    • 7. Re: Reader crashing for Network User on OSX 10.6.6
                      Karan Malik Adobe Employee

                      Hi,

                       

                      We are trying to reproduce this scenario inhouse. I have done Open Directory Authentication setup on OSx Server 10.6.6

                      On clent side please let me know what type of LDAP Mapping is configured. Is it RFC 2307(Unix) or Open Directory Server or Active Directory.

                       

                      See the attached image below.

                      LDAP.JPG

                      -Karan

                      • 8. Re: Reader crashing for Network User on OSX 10.6.6
                        g.delepee Level 1

                        Hello, thank's for your attention.

                         

                        Client connect to Windows server 2008 using Active Directory. Client

                        account (all the "little house" is hosted on this Windows Server.

                         

                        This is the way I proceed:

                         

                        - Creation of the new user in the Active Directory

                        - Move all the stuff contained in the "little house" to the folder of

                        this user, situated in the folder "homes"

                        - Check if you use DHCP (no fixed IP)

                        - Connect the client to A.D.

                        - try to open a pdf file with reader

                        - Crash...

                         

                        But the problem is the same if you use Mac Os X server 10.5.8 on a X-

                        serve, connecting your clients with Open Directory.

                         

                        The way to connect to Active Directory is more obvious with an 10.5.8

                        Os, if you have one running there.

                         

                        Thanks for taking care of this problem.

                         

                        Have a good day.

                         

                        Guy

                         

                        Message was edited by Jochem van Dieten

                        • 9. Re: Reader crashing for Network User on OSX 10.6.6
                          sbstash Level 1

                          Karan,

                           

                          Our setup uses the From Server mapping, which is the default.

                           

                          -Steve

                          • 10. Re: Reader crashing for Network User on OSX 10.6.6
                            g.delepee Level 1

                            Hi there,

                             

                            Some print screens in the zip joined. Hope this helps.

                             

                            Regards.

                             

                            Guy

                            • 11. Re: Reader crashing for Network User on OSX 10.6.6
                              g.delepee Level 1

                              Karan, would you please edit the four last lines of my second message 

                              (8. Mar 29, 2011 3:01 AM)

                               

                              And this one also, obviously...

                               

                               

                              Thank's

                               

                               

                              Guy

                               

                               

                               

                              Le 29-mars-11 à 09:33, Karan Malik a écrit :

                               

                              Hi,

                              >

                              We are trying to reproduce this scenario inhouse. I have done Open 

                              Directory Authentication setup on OSx Server 10.6.6

                              On clent side please let me know what type of LDAP Mapping is 

                              configured. Is it RFC 2307(Unix) or Open Directory Server or Active 

                              Directory.

                              >

                              See the attached image below.

                              http://forums.adobe.com/servlet/JiveServlet/showImage/63032/LDAP.JPG

                              -Karan

                              >

                              • 12. Re: Reader crashing for Network User on OSX 10.6.6
                                Karan Malik Adobe Employee

                                Hi Guy,

                                 

                                I do not have rights to edit your message. If these rights are provided then anyone can edit other person's message and thus genuine tracking of issues will not be possible.

                                 

                                Thank you Steve and Guy for your responses. I will try to get similar setups done here.

                                 

                                Thanks,

                                Karan

                                • 13. Re: Reader crashing for Network User on OSX 10.6.6
                                  Informoney

                                  Hi Karan,

                                   

                                  I have found this thread on acrobat and osx server. I have recently migrated to a mac mini server with home folders. I use acrobat pro and reader regularly and after the migration both "quit unexpectedly". If I log in to local on my iMac27 both acrobat pro and reader still work no problem. Only a problem when logged into server. Both mac mini server and imac27 are running most recent osx 10.6.7

                                  Running an Open directory Server.

                                  Let me know what other information you would like me to provide to help replicate and find a solution to this problem. I will be office tomorrow (eastern standard time).

                                   

                                  Stefan

                                  • 14. Re: Reader crashing for Network User on OSX 10.6.6
                                    Karan Malik Adobe Employee

                                    Hi Stefan,

                                     

                                    Thankyou for reporting this but as you suggested, the problem is seen when logged to server. What I believe is that it is the similar problem as described above. You can verify your crash log to the one reported above. The users have reported facing similar issue. I am trying to get this setup done here.

                                    What I have tried is Open Directory Authentication as described in the link http://vuksan.com/linux/mac-os-x-ldap/openldap-mac-os-x-authentication.html

                                    Here the client mapping (LDAP Mapping) is configured as RFC 2307 (Unix). With this kind of setup, I was not able to see any crash. But users above reported that they are using default "From Server" setting. So I am working on geting this done here.

                                    Once we have setup ready, and able to replicate the issue we will debug the problem.

                                    If you want to log this as a bug, you can also report here - https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

                                     

                                    Thanks,

                                    Karan

                                    • 15. Re: Reader crashing for Network User on OSX 10.6.6
                                      sphairas1

                                      I am also having the exact same problem with OD authentication.  Has this issue been resolved?  Is there a fix?

                                      • 16. Re: Reader crashing for Network User on OSX 10.6.6
                                        hitRay

                                        We appear to be experiencing this as well.

                                         

                                        Rough outline -

                                        Using OSX 10.6.7

                                        iMac using a network user authenticated using OD to server.

                                        Home directory shared from server.

                                         

                                        Adobe reader crashes 'quit unexpectedily'

                                         

                                        Login using local user omn same machine; no problem.

                                         

                                        Have logged this as a bug, but curious to see if this thread has had any updates?

                                        • 17. Re: Reader crashing for Network User on OSX 10.6.6
                                          hitRay Level 1

                                          One thing I noticed, Karen, is that the link you reference for setting up OD is not for 10.6. I believe the Directory application was removed for after 10.5.

                                          • 18. Re: Reader crashing for Network User on OSX 10.6.6
                                            Karan Malik Adobe Employee

                                            Hi,

                                             

                                            Thanks You for the information provided. We are trying to resolve this issue.

                                            Secondly by what I understand is that you are talking about Directory Utility when you are refering to Directory Application. You can access that in 10.6 in Settings -> User Accounts -> Login Options -> Network Account Server -> Click Join. Now you will see option - Open Directory Utility... Is it the same thing you are talking about.

                                             

                                            Thanks,

                                            Karan

                                            • 19. Re: Reader crashing for Network User on OSX 10.6.6
                                              hitRay Level 1

                                              Yes; same thing, but I was just making sure you knew that the instructions that you had followed were a little old and a little more involved than the actual 'adding a workstation to server osx authentication' that I followed.

                                               

                                              I will try and find the PDF from Apple, but for now, the main way to add a workstation is (as you suggest) for 10.6 is Sys Pref-> Accounts -> Login Items -> Network Account Server 'Join'.  That's all we did.

                                               

                                              Thanking for taking the time to look into this problem.

                                               

                                              Ray

                                              • 20. Re: Reader crashing for Network User on OSX 10.6.6
                                                Digg3r

                                                Hi I have seen this issue on Network accounts for quite a while. It also affects Adobe Acrobat Pro and we have come up with a temporary fix until something is done about the issue. The main problem as I understand it is Adobe Reader does not like writing to network locations. If you are logged in as a network user then your home directory is going to be something like smb://server/home/user which Adobe does not like and causes the app to crash. To get around this issue we have created a small login hook that creates a symlink in ~/Application\ Support/Adobe which redirects the data to /Users/shared which is stored locally on the machine. Here is the login hook we're using if it helps anyone:

                                                 

                                                 

                                                #!/bin/sh


                                                rm -rf /Network/Servers/yourservername/homes/$1/Library/Application\ Support/Adobe

                                                 

                                                sudo mkdir -p /Users/Shared/$1
                                                sudo chmod -R 777 /Users/Shared/$1
                                                ln -s /Users/Shared/$1 /Network/Servers/yourservername/homes/$1/Library/Application\ Support/Adobe

                                                 

                                                exit

                                                 

                                                I throw this in /Library/Preferences and call it symlink.sh and then run the following command to setup the login hook

                                                 

                                                sudo defaults write com.apple.loginwindow LoginHook /Library/Preferences/symlink.sh

                                                 

                                                You will find the adobe Reader / Pro and other adobe apps will now work with network accounts. Not the nicest solution but a working one.

                                                 

                                                Regards.

                                                • 21. Re: Reader crashing for Network User on OSX 10.6.6
                                                  jdanielpike@hotmail.com

                                                  Has this issue been resolved yet?

                                                  It's the same with Acrobat Pro on Network User accounts.  In v9 it could be fixed by copying the 9.0_x86 folder in Application Support onto the local machine somewhere and replacing the one in the user library with an alias to the one on the local drive. (There are tons of posts on the net describing how to do this). However doing it with the "10.0" folder doesn't fix the issue in version X.

                                                   

                                                  FYI Directory Utility is located in /System/Library/Core Services/  They moved it there from /Applications/Utilities/ folder in 10.6. 

                                                   

                                                  Also, our network uses Open Directory, but we have the LDAP set to "Open Directory" rather than "From Server" in Directory Utility.  The crash still occurs FYI.

                                                   

                                                  I'm waiting for this to get fixed to upgrade to 10.

                                                   

                                                  Thanks

                                                  • 22. Re: Reader crashing for Network User on OSX 10.6.6
                                                    Karan Malik Adobe Employee

                                                    Hi,

                                                     

                                                    Today I tried latest available Reader X and Acrobat X (10.1.3) on Network Home Users - With sharing done through Open Directory - AFP setup. We did not see any crash. The issue was fixed since 10.1.

                                                    I hope after updating you are not facing this issue anymore.

                                                     

                                                    Thanks,

                                                    Karan

                                                    • 23. Re: Reader crashing for Network User on OSX 10.6.6
                                                      g.delepee Level 1

                                                      Thank you for this information.

                                                       

                                                      Better late than never...

                                                       

                                                       

                                                      Le 25-mai-12 à 11:55, Karan Malik a écrit :

                                                       

                                                      Re: Reader crashing for Network User on OSX 10.6.6

                                                      created by Karan Malik in Adobe Reader - View the full discussion

                                                      Hi,

                                                       

                                                      >

                                                      Today I tried latest available Reader X and Acrobat X (10.1.3) on 

                                                      Network Home Users - With sharing done through Open Directory - AFP 

                                                      setup. We did not see any crash. The issue was fixed since 10.1.

                                                       

                                                      I hope after updating you are not facing this issue anymore.

                                                       

                                                      >

                                                      Thanks,

                                                       

                                                      Karan

                                                       

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