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1. Re: Online Help Opens Automatically
Noel Carboni Feb 23, 2011 11:39 AM (in response to brian-j)It's been seen before, and likely indicates there is some memory corruption in the running Photoshop image. It's a symptom that happens after the fact.
Corruption can occur because of faults in 3rd party plug-ins or the video driver.
- Make sure your video driver is up to date from the web site of the maker of your video card.
- Try disabling the advanced drawing feature in Photoshop's Edit - Preferences - Performance OpenGL configuration.
- Temporarily remove 3rd party plug-ins. If there are plug-ins you need, see if there are updates that fix bugs.
- Also make sure you have the latest Photoshop update (11.0.2 as I recall for CS4).
Good luck!
-Noel
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2. Re: Online Help Opens Automatically
brian-j Apr 9, 2011 8:15 PM (in response to Noel Carboni)Thanks, Noel, for the suggestions. I've been so busy I haven't made time to respond to your post until now.
I tried all the things you suggested but no luck. I already had the latest Photoshop version.
I don't believe I've got any 3rd party plugins installed. I would find them under: Window > Extensions... correct?
Who knows what the problem is... but thanks for offering help.
Brian

