2 Replies Latest reply: Apr 9, 2011 8:15 PM by brian-j RSS

    Online Help Opens Automatically

    brian-j Community Member

      I've got an issue I've never seen any discussion about - and it drives me crazy. As I'm working away in Photoshop, all of a sudden Adobe Photoshop Online help launches in my web browser. It seems to happen when I'm doing the same task repeatedly -- like repeatedly opening and closing a layer's Layer Style dialog box (but the issue is not limited to working with layer styles).

       

      It's like Photoshop is assuming I'm having a problem because I keep doing the same thing a number of times, so it automatically launches help... when I don't need any help.

       

      I'm working in Photoshop CS4 on a Windows 7 64-bit PC... although I had the same issue on previous versions of Photoshop and Windows.

       

      Anybody ever experience this or know how to stop it from happening?

       

      Thanks much!

      Brian

        • 1. Re: Online Help Opens Automatically
          Noel Carboni Community Member

          It's been seen before, and likely indicates there is some memory corruption in the running Photoshop image.  It's a symptom that happens after the fact.

           

          Corruption can occur because of faults in 3rd party plug-ins or the video driver.

           

          • Make sure your video driver is up to date from the web site of the maker of your video card.
          • Try disabling the advanced drawing feature in Photoshop's Edit - Preferences - Performance OpenGL configuration.
          • Temporarily remove 3rd party plug-ins.  If there are plug-ins you need, see if there are updates that fix bugs.
          • Also make sure you have the latest Photoshop update (11.0.2 as I recall for CS4).

           

          Good luck!

           

          -Noel

          • 2. Re: Online Help Opens Automatically
            brian-j Community Member

            Thanks, Noel, for the suggestions. I've been so busy I haven't made time to respond to your post until now.

             

            I tried all the things you suggested but no luck. I already had the latest Photoshop version.

             

            I don't believe I've got any 3rd party plugins installed. I would find them under: Window > Extensions... correct?

             

            Who knows what the problem is... but thanks for offering help.

             

            Brian