20 Replies Latest reply on Mar 12, 2012 10:00 AM by Chris Downey

    application requested the runtime to terminate in an unusual way

    jmandawg Level 1

      Been using Flex 4 plugin for a few months with no problems.  All of a sudden when i start the program i get this error (see attachment)

       


      Eclipse works fine without the plugin installed.

      Also if i login to a local account everything  works fine.  But not with my work network account.  Been trying to figure out whats going on all day and i got alot of ork to do.  Please advise.screenshot.19.jpg

        • 1. Re: application requested the runtime to terminate in an unusual way
          jmandawg Level 1

          I've alreay tried to uninstall and re-install with no success.


          • 2. Re: application requested the runtime to terminate in an unusual way
            jmandawg Level 1

            The last line in the amt3.log file is:

             

            2011-02-24 10:02:54 [2744]  AUMService: Get LEID xml call

             

            The local profile gets past this line.

            • 3. Re: application requested the runtime to terminate in an unusual way
              C. Agruss (Adobe) Level 3

              See if you can find any of eclipse's own logs available, that might provide more clues about the source of the error. You might find a log in eclipse's configuration folder, and then see if there's also a log in your workspace folder, under /.metadata/.log

               

              Also, if you send me your full amt3.log file as an attachment, I'll scan it for suspect entries. You can send it to cagruss (at adobe dot com).

               

              -Chris

              • 4. Re: application requested the runtime to terminate in an unusual way
                jmandawg Level 1

                There was no eclipse log under configuration folder.  The .metadata log contained this:

                 

                !SESSION 2011-02-24 13:28:53.656 -----------------------------------------------
                eclipse.buildId=M20100909-0800
                java.version=1.6.0_24
                java.vendor=Sun Microsystems Inc.
                BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
                Framework arguments:  -product org.eclipse.epp.package.jee.product
                Command-line arguments:  -os win32 -ws win32 -arch x86 -product org.eclipse.epp.package.jee.product

                 

                Here is the full amt3.log,

                 

                 

                2011-02-24 13:29:01 [2316]  AMT: START SESSION, library version 3.0.0.64,3.0
                2011-02-24 13:29:01 [2316]  AMT: Initializing C:\Program Files\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\
                2011-02-24 13:29:01 [2316]  AMT: Adobe License Manager version 3.2 (build 64.0) RELEASE
                2011-02-24 13:29:01 [2316]  AMT: Failed to disable Virtualization SetTokenInformation Failed
                2011-02-24 13:29:01 [2316]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\plugins\com.adobe.flexide.amt_4.0.1.277662\os\win32\x86\adobe_caps.dll
                2011-02-24 13:29:01 [2316]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\plugins\com.adobe.flexide.amt_4.0.1.277662\os\win32\x86\adobe_caps.dll
                2011-02-24 13:29:01 [2316]  PCDService: PCD Service in threaded mode
                2011-02-24 13:29:01 [2316]  performance: AMTPreObtainProductLicense took 4.974096 ms
                2011-02-24 13:29:01 [2316]  PCD thread: PCD thread started
                2011-02-24 13:29:01 [2316]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\plugins\com.adobe.flexide.amt_4.0.1.277662\os\win32\x86\Adobe_OOBE_Launch er.dll
                2011-02-24 13:29:01 [2316]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\plugins\com.adobe.flexide.amt_4.0.1.277662\os\win32\x86\Adobe_OOBE_Launch er.dll
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [0] = en_US
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [1] = en_US
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [2] = ja_JP
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [3] = de_DE
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [4] = fr_FR
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [5] = zh_CN
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [6] = ru_RU
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [7] = ko_KR
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [8] = en_GB
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [9] = ar_AE
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [10] = da_DK
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [11] = el_GR
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [12] = fi_FI
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [13] = he_IL
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [14] = nb_NO
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [15] = ro_RO
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [16] = zh_TW
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [17] = fr_CA
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [18] = es_ES
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [19] = es_MX
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [20] = it_IT
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [21] = pt_BR
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [22] = nl_NL
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [23] = sv_SE
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [24] = cs_CZ
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [25] = pl_PL
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [26] = tr_TR
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [27] = hu_HU
                2011-02-24 13:29:01 [2316]  AMT: App Product Locale [28] = uk_UA
                2011-02-24 13:29:01 [2316]  config: Loading configuration for C:\Program Files\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\AMT\application.xml
                2011-02-24 13:29:01 [2316]  config: Found payload code {4429F632-6999-48AE-9251-9591031C7244}
                2011-02-24 13:29:01 [2316]  PCDService: found driver code {4429F632-6999-48AE-9251-9591031C7244}
                2011-02-24 13:29:01 [2316]  config: config: Host app was installed, using installed license configuration.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [FLMap] in hive [FlashBuilderPlugin-CS5-Win-GM{|}ALL] in cache.
                2011-02-24 13:29:01 [2316]  config: Setting current license to the driver at startup because no mapping was found.
                2011-02-24 13:29:01 [2316]  config: Setting current license to FlashBuilderPlugin-CS5-Win-GM [ALL]
                2011-02-24 13:29:01 [2316]  config: payload code: {4429F632-6999-48AE-9251-9591031C7244}
                2011-02-24 13:29:01 [2316]  config: driver payload code: {4429F632-6999-48AE-9251-9591031C7244}
                2011-02-24 13:29:01 [2316]  config: driver licensing code: FlashBuilderPlugin-CS5-Win-GM
                2011-02-24 13:29:01 [2316]  config: current licensing code: FlashBuilderPlugin-CS5-Win-GM
                2011-02-24 13:29:01 [2316]  config: current locale code: ALL
                2011-02-24 13:29:01 [2316]  config: Done loading configuration
                2011-02-24 13:29:01 [2316]  AMT: Locale from PCD [0] = en_US
                2011-02-24 13:29:01 [2316]  AMT: Reordered Installed App Product Locale [0] = en_US
                2011-02-24 13:29:01 [2316]  config: Setting insalled locales
                2011-02-24 13:29:01 [2316]  config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
                2011-02-24 13:29:01 [2316]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\plugins\com.adobe.flexide.amt_4.0.1.277662\os\win32\x86\asneu.dll
                2011-02-24 13:29:01 [2316]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\plugins\com.adobe.flexide.amt_4.0.1.277662\os\win32\x86\asneu.dll
                2011-02-24 13:29:01 [2316]  AMT: config: Finding license info for payload: {4429F632-6999-48AE-9251-9591031C7244}
                2011-02-24 13:29:01 [2316]  AMT: config: PayloadCode: {4429F632-6999-48AE-9251-9591031C7244}
                2011-02-24 13:29:01 [2316]  AMT: config: Driver PayloadCode: {4429F632-6999-48AE-9251-9591031C7244}
                2011-02-24 13:29:01 [2316]  AMT: config: Installed LicensingCode: FlashBuilderPlugin-CS5-Win-GM
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [BridgeTalkCode] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [BridgeTalkCode] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [EULA] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [Registration] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [Registration] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [Updates] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [Updates] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  AMT: config: No BridgeTalkCode found in configuration; Bridgetalk will be disabled.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [SuiteFeatureCount] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
                2011-02-24 13:29:01 [2316]  AMT: Application can be serialized (sif file found).
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [SN] in hive [FlashBuilderPlugin-CS5-Win-GM{|}en_US] in cache.
                2011-02-24 13:29:01 [2316]  config: No en_US licensed serial number found in FlashBuilderPlugin-CS5-Win-GM
                2011-02-24 13:29:01 [2316]  config: Setting current license to FlashBuilderPlugin-CS5-Win-GM [ALL]
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
                2011-02-24 13:29:01 [2316]  AMT: Subsequent launch (serial [95230702741446928512]).
                2011-02-24 13:29:01 [2316]  AMT: Application state initialized.  Obtaining Product License.
                2011-02-24 13:29:01 [2316]  AMT: Obtaining client features from cache.
                2011-02-24 13:29:01 [2316]  AMT: Obtaining client product info from cache.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [ExpirationDate] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
                2011-02-24 13:29:01 [2316]  AMT: Running in PROV_APP
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [MediaTag] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  config: No media tag found for payload {4429F632-6999-48AE-9251-9591031C7244}
                2011-02-24 13:29:01 [2316]  config: Using default media policy RET
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [EULA_ACCEPTED] in hive [FlashBuilderPlugin-CS5-Win-GM] in cache.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [EULA_PHASE] in hive [FlashBuilderPlugin-CS5-Win-GM] in cache.
                2011-02-24 13:29:01 [2316]  uiswitch: Suppressing EULA display on requst
                2011-02-24 13:29:01 [2316]  AMT: This is a subsequent launch. Deferring services.
                2011-02-24 13:29:01 [2316]  performance: AMTObtainProductLicense took 26.971025 ms
                2011-02-24 13:29:01 [2316]  AMT: Pre-Validating Product License.
                2011-02-24 13:29:01 [2316]  AMT: Services not yet loaded in this session.
                2011-02-24 13:29:01 [2316]  AMT: Loading services in background to get ready for Validate call.
                2011-02-24 13:29:01 [2316]  AMT: Spawning background thread to load services.
                2011-02-24 13:29:01 [2316]  performance: AMTPreValidateProductLicense took 0.208686 ms
                2011-02-24 13:29:01 [2316]  AMT: Starting work on prevalidate thread.
                2011-02-24 13:29:01 [2316]  AMT: AMT: PreValidating Product License.
                2011-02-24 13:29:01 [2316]  AMT: Launch Workflow not yet done in this session.
                2011-02-24 13:29:01 [2316]  AMT: Starting Background Subsequent Launch Workflow
                2011-02-24 13:29:01 [2316]  AMT: Starting ALM workflow.
                2011-02-24 13:29:01 [2316]  AMT: Initializing ALM for serialized activation.
                2011-02-24 13:29:01 [2316]  ALMService: Initializing as licensed app
                2011-02-24 13:29:01 [2316]  ALM: _info_: Start ALM 3.2 Release (build 3.2.64.0)
                2011-02-24 13:29:01 [2316]  SLCoreService: Starting up SLCore 1.0 Release (build 1.0.13.199023).
                2011-02-24 13:29:01 [2316]  SLCoreService: Service construction took 0.0 ms and succeed.
                2011-02-24 13:29:01 [2316]  ALM: _info_: LEID passed FlashBuilderPlugin-CS5-Win-GM is used to configure SLCore = 0
                2011-02-24 13:29:01 [2316]  ALM: _info_: Host app is Licensable App
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [FlashBuilderPlugin-CS5-Win-GM{|}0] in hive [SSC-CS5-LE-Dominance] in master.
                2011-02-24 13:29:01 [2316]  ALM: _info_: Found LEID FlashBuilderPlugin-CS5-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\AMT
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [MediaTag] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  config: No media tag found for payload {4429F632-6999-48AE-9251-9591031C7244}
                2011-02-24 13:29:01 [2316]  config: Using default media policy RET
                2011-02-24 13:29:01 [2316]  ALM: _info_: MediaTagPolicy is RET
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [NTL_WO_SN] in hive [FlashBuilderPlugin-CS5-Win-GM] in master.
                2011-02-24 13:29:01 [2316]  ALM: _info_: Canonical LEID is FlashBuilderPlugin-CS5-Win-GM
                2011-02-24 13:29:01 [2316]  ALM: _info_: Driver LEID is FlashBuilderPlugin-CS5-Win-GM
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [952307006650319154206597] in hive [RejectedSNDomain_CS5] in cache.
                2011-02-24 13:29:01 [2316]  SLCoreService: Reading product config [C:\Program Files\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\AMT\SLConfig.xml]
                2011-02-24 13:29:01 [2316]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

                 

                2011-02-24 13:29:01 [2316]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
                2011-02-24 13:29:01 [2316]  ALM: _info_: Set Running Locale to en_US
                2011-02-24 13:29:01 [2316]  AMT: Performing ALM silent license verification.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [EncryptedSerial] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in cache.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [Serial] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in cache.
                2011-02-24 13:29:01 [2316]  config: No pre-serial number found in {4429F632-6999-48AE-9251-9591031C7244}
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [PSN] in hive [FlashBuilderPlugin-CS5-Win-GM{|}en_US] in cache.
                2011-02-24 13:29:01 [2316]  config: No en_US provisional serial number found in FlashBuilderPlugin-CS5-Win-GM
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [PSN] in hive [FlashBuilderPlugin-CS5-Win-GM{|}ALL] in cache.
                2011-02-24 13:29:01 [2316]  config: No ALL provisional serial number found in FlashBuilderPlugin-CS5-Win-GM
                2011-02-24 13:29:01 [2316]  ALM: _info_: Validate license at Post-Chrome time, running locale is en_US
                2011-02-24 13:29:01 [2316]  ALM: _info_: Searching license for locale en_US ...
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [SN] in hive [FlashBuilderPlugin-CS5-Win-GM{|}en_US] in cache.
                2011-02-24 13:29:01 [2316]  config: No en_US licensed serial number found in FlashBuilderPlugin-CS5-Win-GM
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [952307027414469285126055] in hive [RejectedSNDomain_CS5] in cache.
                2011-02-24 13:29:01 [2316]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

                 

                2011-02-24 13:29:01 [2316]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
                2011-02-24 13:29:01 [2316]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

                 

                2011-02-24 13:29:01 [2316]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
                2011-02-24 13:29:01 [2316]  ALM: _info_: Found existing serialization under LEID FlashBuilderPlugin-CS5-Win-GM, the serial number locale is ALL
                2011-02-24 13:29:01 [2316]  ALM: _info_: This is the running locale, stop the search
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [SN] in hive [FlashBuilderPlugin-CS5-Win-GM{|}en_US] in cache.
                2011-02-24 13:29:01 [2316]  config: No en_US licensed serial number found in FlashBuilderPlugin-CS5-Win-GM
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [952307027414469285126055] in hive [RejectedSNDomain_CS5] in cache.
                2011-02-24 13:29:01 [2316]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

                 

                2011-02-24 13:29:01 [2316]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
                2011-02-24 13:29:01 [2316]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

                 

                2011-02-24 13:29:01 [2316]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [952307027414469285126055] in hive [RejectedSNDomain_CS5] in cache.
                2011-02-24 13:29:01 [2316]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

                 

                2011-02-24 13:29:01 [2316]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [952307027414469285126055] in hive [RejectedSNDomain_CS5] in cache.
                2011-02-24 13:29:01 [2316]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL

                 

                2011-02-24 13:29:01 [2316]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
                2011-02-24 13:29:01 [2316]  config: Setting current license to FlashBuilderPlugin-CS5-Win-GM [ALL]
                2011-02-24 13:29:01 [2316]  SLCoreService: Syncing to license store...
                2011-02-24 13:29:01 [2316]  SLCoreService: Found server mkey.
                2011-02-24 13:29:01 [2316]  SLCoreService: Loading license references...
                2011-02-24 13:29:01 [2316]  SLCoreService: Found 1 license file(s)
                2011-02-24 13:29:01 [2316]  SLCoreService: Parsing license file [16791533.lic] succeed.
                2011-02-24 13:29:01 [2316]  SLCoreService: License store synchronization took 98.5 ms and succeed.
                2011-02-24 13:29:01 [2316]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [PDApp_WF] in hive [FlashBuilderPlugin-CS5-Win-GM] in cache.
                2011-02-24 13:29:01 [2316]  SLCoreService: Feature ALM_FlashBuilderPremCS5GM_4.0 is enabled.
                2011-02-24 13:29:01 [2316]  SLCoreService: Feature FlashBuilder_4.0 is enabled.
                2011-02-24 13:29:01 [2316]  SLCoreService: Feature FlashBuilder_Base_4.0 is enabled.
                2011-02-24 13:29:01 [2316]  SLCoreService: Feature FlashBuilder_Prem_4.0 is enabled.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [ALM_Info_S1] in hive [FlashBuilderPlugin-CS5-Win-GM{|}ALL] in cache.
                2011-02-24 13:29:01 [2316]  ALM: _info_: Performing Block Check

                 

                2011-02-24 13:29:01 [2316]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
                2011-02-24 13:29:01 [2316]  ALM: _info_: Block Check ByPassed

                 

                2011-02-24 13:29:01 [2316]  SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
                2011-02-24 13:29:01 [2316]  ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.109 sec)
                2011-02-24 13:29:01 [2316]  ALM: _info_: ALM_License_SilentValidate return license status: Valid And Activated
                2011-02-24 13:29:01 [2316]  AMT: License check shows serialized product is already activated.
                2011-02-24 13:29:01 [2316]  ALM: _info_: Entered ALM_NeedANAG
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [ADOBEID] in hive [952307027414469285126055] in cache.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [ClaimStatus] in hive [952307027414469285126055] in cache.
                2011-02-24 13:29:01 [2316]  ALM: _info_: Exiting ALM_NeedANAG
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [Updates] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [Updates] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
                2011-02-24 13:29:01 [2316]  ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\plugins\com.adobe.flexide.amt_4.0.1.277662\os\win32\x86\updaternotificati ons.dll
                2011-02-24 13:29:01 [2316]  ServiceLoader: Found library C:\Program Files\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\plugins\com.adobe.flexide.amt_4.0.1.277662\os\win32\x86\updaternotificati ons.dll
                2011-02-24 13:29:01 [2316]  AUMService: IsUpdaterEnabled call
                2011-02-24 13:29:01 [2316]  AUMService: IsUpdaterEnabled call succeeded
                2011-02-24 13:29:01 [2316]  ALM: _info_: Deactivation menu is enabled
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [ADOBEID] in hive [952307027414469285126055] in cache.
                2011-02-24 13:29:01 [2316]  AMT: Completed Launch Workflow successfully.
                2011-02-24 13:29:01 [2316]  AMT: Calling AUM API to create scheduler entry to be used by updater.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [Updates] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  PCDService: No value for key [Updates] in hive [{4429F632-6999-48AE-9251-9591031C7244}] in master.
                2011-02-24 13:29:01 [2316]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
                2011-02-24 13:29:01 [2316]  AUMService: IsUpdaterEnabled call
                2011-02-24 13:29:01 [2316]  AUMService: IsUpdaterEnabled call succeeded
                2011-02-24 13:29:01 [2316]  AUMService: Get LEID xml call

                • 5. Re: application requested the runtime to terminate in an unusual way
                  C. Agruss (Adobe) Level 3

                  No errors are showing in the AMT log, and it's reporting a valid license.

                   

                  If you try launching the bundled copy of eclipse that came with FB4 Plug-in, instead of the one you have under c:\eclipse, does that run successfully?

                   

                  That would help narrow it down, though I expect you'd rather run with your own copy of eclipse.

                   

                  -Chris

                  • 6. Re: application requested the runtime to terminate in an unusual way
                    jmandawg Level 1

                    No, that one does not run successfully either.

                     

                    If i let someone else log into my computer, they can run both versions of eclipse fine.

                     

                    I ended up renaming my profile folder by appending "_OLD" and renaming their profile folder to my login name (We do not have roaming profiles).  I then logged in and i could successfully open eclipse and work again.  Unfotunatley it stopped working again this morning.  I do not know what is causing this problem.  Any other ideas for troubleshooting this?

                    • 7. Re: application requested the runtime to terminate in an unusual way
                      C. Agruss (Adobe) Level 3

                      Have you already tried changing the default eclipse workspace, to use a path in some other location instead of within your user home profile folder?

                       

                      Also, what's the name of your user profile? I want to make sure there are no chars in that path that could cause problems.

                       

                      -Chris

                      • 8. Re: application requested the runtime to terminate in an unusual way
                        jmandawg Level 1

                        The workspace was a new workspace at C:\temp.  My user name is JTM so that shouldn't be a problem.  I also have adobe master collection CS 4 installed on this same machine, i don't know if something else in there could be causing the problem.

                        • 9. Re: application requested the runtime to terminate in an unusual way
                          C. Agruss (Adobe) Level 3

                          If you're on Vista or Win7, check your Virtual Store and make sure there are no old Adobe files cached there. If so, you should be able to delete them safely, and then see if that helps gets past the error.

                           

                          -Chris

                          • 11. Re: application requested the runtime to terminate in an unusual way
                            jmandawg Level 1

                            I've tracked it down to my profiles "C:\Documents and Settings\jtm\Local Settings\Application Data\Adobe\AAMUpdater\1.0\AdobeupdaterPrefs.dat" File.

                             

                             

                            If <LastDateCheck> is missing it crashes.!!!

                             

                            If <LastDateCheck is > 24 hours old, it crashes!!!

                             


                            Seriously??? WTF???  I've wasted 5 days on the crap.  You guys should reimburse me.

                             


                            Here are the steps to reproduce.

                             


                            1. install flash Builder plugin on XP SP3 machine

                             


                            At our work, we are not allowed to update software ourselves.  The IT Department has to approve it first.  So do the following to disable updates:

                             


                            2. After install disable updates by removing this entry from startup:

                             


                            AdobeAAMUpdater-1.0    Adobe Updater Startup Utility    Adobe Systems Incorporated    c:\program files\common files\adobe\oobe\pdapp\uwa\updaterstartuputility.exe

                             

                             

                            3. Remove ALL Adobe update task from task scheduler There will either be one or two task and they will look like this:

                             


                            AdobeAAMUpdater-1.0-NA-6C290D781A38-jtm.job    Adobe Updater Startup Utility    Adobe Systems Incorporated    c:\program files\common files\adobe\oobe\pdapp\uwa\updaterstartuputility.exe

                             


                            4. Modify AdobeupdaterPrefs.dat located at "C:\Documents and Settings\jtm\Local Settings\Application Data\Adobe\AAMUpdater\1.0\AdobeupdaterPrefs.dat" so that LastDateCheck is >24 hours in the past, or delete the LastDateCheck element all together.

                             


                            5. Reboot

                             


                            6. Start Eclipse and watch Flash Builder fail miserably.
                            • 12. Re: application requested the runtime to terminate in an unusual way
                              jmandawg Level 1

                              Just to be clear:

                               

                              If the value for <LastDateCheck> is GREATER THAN 24 hours old, it crashes!!!

                              • 13. Re: application requested the runtime to terminate in an unusual way
                                C. Agruss (Adobe) Level 3

                                Great sleuthing - thanks for narrowing that down so well. I'll talk with our Product Manager to see if we can provide you with some form of comp that would help offset the time you've spent with this.

                                 

                                I'll also escalate this to the installer Update team to make sure they know about it, and to make sure they've fixed it for future releases. If you'd be willing to send me any of your other log files available, that will help make sure they can reproduce the problem. I suspect there might be other subtle dependencies with that configuration too, in addition to <LastDateCheck> being >24 hours, or else all CS5 apps would be experiencing an epidemic of these particular crashes on WinXP.

                                 

                                More info here on where to find the other logs:

                                http://kb2.adobe.com/cps/834/cpsid_83481.html

                                 

                                Lastly, would you check the version number of this dll:

                                C:\Program Files\Adobe\Adobe Flash Builder 4 Plug-in\eclipse\plugins\com.adobe.flexide.amt_4.0.1.277662\os\win32\x86\updaternotificati ons.dll

                                 

                                There was a known bug with that in the original CS5 release, that was fixed in FB 4.0.1, so I want to make sure you already have the latest version of that dll.

                                 

                                Many thanks,

                                 

                                -Chris

                                • 14. Re: application requested the runtime to terminate in an unusual way
                                  jmandawg Level 1

                                  I just emailed you the log files i could find.

                                   

                                  The version of updaternotifications.dll:  1.0.0.68

                                   

                                  I was able to reproduce the problem in a clean XP SP3 virtual machine (with nothing installed on it), and a fresh install of FlexBuilder plugin.

                                   

                                  Just remove the AdobeAAMUpdater startup entry and scheduled task.  Change/remove the <LastDateCheck> and reboot and start eclipse.

                                   

                                  The Adobe master collection that we have a license for is CS4 so i can't test any other CS5 apps.

                                  • 15. Re: application requested the runtime to terminate in an unusual way
                                    C. Agruss (Adobe) Level 3

                                    I used the steps listed above on my own WinXP/SP3 machine, but wasn't able to reproduce the crash. I have no doubt that you're experiencing the crash, but apparently there are more dependencies involved. For example, have you applied all of Microsoft's Critical Updates for WinXP/SP3, such as their recommended security and reliability patches, or are you using SP3 unchanged since it was released in April 2008?

                                     

                                    Also, when you install FB4 Plug-in, are you using an account that's a member of that machine's Administrators group, or are you using one of the other account types, such as Power Users, or Users? By the same token, when you run FB4 Plug-in (eclipse), what WinXP account permission type are you using?

                                     

                                    One thing that was slightly different for me was Step #3, because I only ever found one Adobe entry under Scheduled Tasks, and had already deleted it in Step #2.

                                     

                                    Another thing I noticed is that the entry in Scheduled Tasks would re-appear after I launched Flash Builder 4 Plug-in (eclipse), and invoked the Help menu item named "Check for Flash Builder Updates...", so a more permanent solution would be to disable that item in the Task Scheduler, instead of deleting it. That way it won't be replaced and re-enabled again if someone should happen to invoke the FB Update dialog inadvertently.

                                     

                                    Alternatively, you could invoke the Update dialog from within Eclipse right after installing, and then use its Preference settings to disable notification about FB4 updates. However, all of the above carries some risk, because you'd lose the opportunity to be notified automatically about critical updates in the future, such as security patches. Perhaps a better alternative would be to allow the Updater to notify you, but not install anything until after receiving IT approval.

                                     

                                    If your IT group wants more complete control over Adobe updates, there are various tools available for that, such as the one described here:

                                    http://www.adobe.com/content/dam/Adobe/en/devnet/creativesuite/pdfs/UpdateServerSetupTool_ TechNote.pdf

                                     

                                    -Chris

                                    • 16. Re: application requested the runtime to terminate in an unusual way
                                      jmandawg Level 1

                                      Chris,

                                       

                                      I made a video capture on a Clean XP SP3 box with all the latest updates and patches as of 2/28/2011.  You can watch the video here, it shows exactly how to reproduce the problem.  You should be able to reproduce the problem everytime following the video.

                                       

                                      http://vimeo.com/20500508

                                       

                                      password is "adobe" without the quotes.

                                      • 17. Re: application requested the runtime to terminate in an unusual way
                                        C. Agruss (Adobe) Level 3

                                        Thanks for posting the video screen capture. From watching it, I gather that you're always installing and running as a member of the Admins group.

                                         

                                        The other thing I learned from the video is that you're disabling the UpdaterStartupUtility from running at startup via the System Configuration Utility (msconfig.exe). I knew from your Step 2 earlier that you were disabling this, but wasn't sure which approach you were using for it. This gave me something new to try, when attempting to reproduce the crash.

                                         

                                        Even when I followed your steps exactly though, based on the video, I was still able to keep launching FB4 Plug-in without encountering the crash. Next, I tried a couple dozen variations on those same steps, still without hitting the error.

                                         

                                        The only way I was able to get it to throw an error was by manually entering a corrupt date format in AdobeUpdaterPrefs.dat. I got the idea for that while watching your video, because it appeared at one point that you had entered a date and timestamp like this: 2011-02-28T24:54:05. I had assumed the hour portion of the timestamp must always be less than 24, so wanted to see how the Updater handled it. FB4 did throw an error about the improperly formed date, but it didn't crash, so even then was able to recover and keep running.

                                         

                                        I'm still at a loss for why you're seeing that error, and I'm not able to reproduce it. Possibly it has something to do with the security settings you have configured. Another way we could track this down is by analyzing the logs that get written alongside AdobeUIpdaterPrefs.dat, of the format aam*.log. Perhaps you could zip those up and send them to me, right after you get one of the crashes?

                                         

                                        Thanks,

                                         

                                        -Chris

                                        • 18. Re: application requested the runtime to terminate in an unusual way
                                          jmandawg Level 1

                                          Are you sure you DISABLED the scheduled task in control panel?


                                           

                                          I'm able to reproduce the error on every system i've tried.

                                           

                                          The only log that is produced is the aamun.log  Here is the output:

                                           

                                          2011-03-01T22:56:32: >>> Adobe Updater Log Begin >>>
                                          2011-03-01T22:56:32: Application Version: 1.0.0.68
                                          2011-03-01T22:56:32: cmdline option: -logFile = C:\Documents and Settings\jmoon\Local Settings\Application Data\Adobe\AAMUpdater\1.0\aamun.log
                                          2011-03-01T22:56:32: cmdline option: -logLevel = 2
                                          2011-03-01T22:56:32: UpdaterNotifications : Stepped into << UpdaterNotificationsGetLEIDList >> call.
                                          2011-03-01T22:56:32: UpdaterNotifications : Automatic updater scheduled check was missed.
                                          2011-03-01T22:56:32: UpdaterNotifications : Fallback task is not present

                                          • 19. Re: application requested the runtime to terminate in an unusual way
                                            C. Agruss (Adobe) Level 3

                                            Yes, I tried it both ways: with the scheduled task disabled, and also with the scheduled task deleted (the way you had in your original Step 3).

                                             

                                            I have a hunch that your AdobeUpdaterPrefs.dat file may have some corruption by now, on systems where you've been using the steps shown in the video, so you could also give it a try by completely removing your AAMUpdater/1.0/ folder, and then let the Updater recreate that tree from scratch. In the video, I noticed some settings missing from the dat file, when you were manually manipulating the LastDateCheck value.

                                             

                                            It's useful to launch twice after removing the 1.0 folder, before running further tests, because it uses some custom bootstrapping on first launch, and then settles into a regular routine from the second launch onward.

                                             

                                            Another thing I noticed in your video is that you didn't open the Updater Preferences, to disable update notification that way. I tried that both ways too, without crashing, but believe that it's a lot more straightforward to disable notifications with our provided UI instead.

                                             

                                            To invoke the Updater Preferences, use Help > Search for Flash Builder Updates... > Preferences. In that dialog, deselect all 3 checkboxes. That will automatically remove the Scheduled Task, and conversely will add it back if you re-enable these settings later.

                                             

                                            If you do that first, before turning off the scheduled tasks and startup items, does that prevent the crashes you're experiencing?

                                             

                                            -Chris

                                            • 20. Re: application requested the runtime to terminate in an unusual way
                                              Chris Downey

                                              Thank you so much for posting this problem and hunting down the cause.  I just started having this problem today.  Unbelievable.  I am SO damn glad that once I'm done programming this last major feature (1 week), we are dropping Flex & Flash Builder.   I will never ever again consider using an Adobe tool to create anything.  In fact, I'd leave my job without a new one lined up if I was told to continue using this incredibly sloppy piece of junk (FB 6).  And we are supposed to trust that Adobe is going to be supportive of open source Flex ?    OMG what a joke.