Please let me know
1) Contribute version used by other two users.
2) OS platform.
3) What is the error message thrown while connecting. If the error thrown is about the version used, please refer to http://blogs.adobe.com/contribute/2009/09/compatibilty_transition_mode.html.
1) contribute version is cs5 for all users as we are using subversion to maintain this site.
2) OS platform: Windows 7 OS on 64-bit (for 1 of the users who can't connect)
3) error msg: Contribute could not verify your connection key.
4) one other note: this is a password protected site
thanks for any info you may have.