2 Replies Latest reply on Feb 25, 2011 1:25 PM by Steve Grisetti

    importing vio-pov cam divx files crashes: "COM surrogate has stopped working"

    wtf screenname

      Windows vista 64, 4gb ram, 2.1 mhz

      Premiere elements 9

       

      Importing divx .avi file from VIO pov video camera crashes adobe PE9 with message: COM surrogate has stopped working.

      If I uninstall divx then PE9 won't crash, but only audio is present.  VIO says correct codec must be obtained from Adobe.  Is there a fix for this so that my $100 is not lost?