To be more specific about the error I get when trying to publish, it says, "
A sharing violation has occurred on bsscftp.txt."
I just had my network support to disable Kaspersky and it made no difference
, so I'm still needing help with this problem. Thanks in advance!
Can you please provide some more information regarding the zero byte issue.
- Which version of RoboHelp you are using for generating the output.
- Whether this issue appear in some specific project or appears on all the projects on your machine(whether you tried creating a new project and see if this happens on that project as well.
Yes...thank you for replying.
I am using RH8.
I have previous projects where this did not happen.
It started on my current project which would generate and complile fine three months ago.
I have created a new project with the same results.
The files are never the same; every time I generate I will get a different set of zero-byte files. The previous zero-byte files will be fine, but a different set will be effected.
The other day when I asked my network support to disable Kaspersky, they did not. I asked them again today (after uninstalling and reinstalling RH) to try it one more time.
Disabling Kaspersky solved the problem. Now if I could just get someone to tell me how to get around this permanently because they will not remove Kaspersky from my PC.
Your IT peeps might not remove Kaspersky, but they might be amenable to disabling certain folders on your machine (as we were able to convince our folks here). Keep it simple, though: make sure that all writers are using the same folder structure for all projects (wouldn't want to confuse or over-stress those IT folks).
Thank you Leon and Peter.
My Network "peeps" say they are working on a solution so I am hoping they
will consider disabling for certain folders. Would you happen to know if
that would be my project folders and/or also my webhelp folders? I generate
into My Documents/Project Name folder, not into the My Documents/My RoboHelp
Projects/Project Name folder. (My last several projects were generated this
way and I did not have a problem.)
Also, I am the only one in this office that uses RoboHelp. Thanks!
Speaking of IT peeps, in some organizations, they assign all My Documents folders as some kind of virtual mapped network drives.
You're better off placing at least your project source files at C:\first_project\source, C:\second_project\source, etc. The output could remain in the My Documents area, though.
I will give that a try next time.