3 Replies Latest reply on Mar 7, 2011 6:23 AM by ChristineG66

    IO Error on local file open, Error 2038

    jessclaire

      I am trying to add a library book to my library on Adobe Digital Editions, and I keep getting the message:

       

      IO Error on local file open, Error 2038.

       

      How do I fix this?

        • 1. Re: IO Error on local file open, Error 2038
          ChristineG66

          It is possible that the server is simply busy and you can't get in to complete download. Try downloading during a time when server traffic might not be so heavy, such as early in the day.  I had the same problem then the next day I happened to try it again at a different time and it worked no problem.

           

          Hope this helps.

          • 2. Re: IO Error on local file open, Error 2038
            EBouch121 Level 1

            Hi, If you haven't fixed the problem yet, try this. (I just spent six hours figuring it out, so I'm 'paying it forward') Delete ADE from your computer, and I mean from everywhere. If you're on a Mac, you may have a Digital Editions folder down on your Dock....delete it as well. Make sure all of your software is updated...have the current versions of Safari, etc., Flash Player, (for some reason a component of Flash Player is involved, don't ask me why), and your OSX. Then, download Adobe Digital Editions again. You should be ok.. Good Luck.

            • 3. Re: IO Error on local file open, Error 2038
              ChristineG66 Level 1

              Thank you so much! Haven't tried it yet but I will.

               

               

              Christine Greeley

              Library Technical Assistant

              860-739-6946 ext. 2587