5 Replies Latest reply on Mar 16, 2011 9:55 AM by Bernd Alheit

    Problems viewing PDF documents created on a scanner using PDF version 1.6 (Acrobat 7.x)

    levihenderson

      We multiple Xerox scanners and not all of them operate on the same version of software/firmware.  1 of our scanners uses PDF Version 1.4 (Acrobat 5.x) when scanning a doucment to our network and 1 of our scanners uses PDF Version 1.6 (Acrobat 7.x).  When using Adobe Reader 9.x both documents open properly and are 100% visible.  After upgrading to Adobe Reader X, the scans created using the newer version of PDF (1.6) have some missing text/images on the pages and have a grey "overlay" on the page.  Again, Reader 9 will view both files properly, but Reader X will not.  Any help is appreciated.  I have fiddled around with several of the view settings to no avail.  Thanks.