1 Reply Latest reply on Jun 15, 2011 5:51 PM by HeyStu

    Adobe Reader can't run in Windows 7

    biiyuen

      After Windows 7 Home Premium updatedto servive pack 1

      Adobe reader can't run~

      I try different version of Adobe reader all can't run neither Adobe reader X nor Adobe reader 9.4~

      This is the extract from Windows log:

       

      -System
      -Provider
      Name]Application  Error
      -EventID1000
      Qualifiers]0
      Level2
      Task100
      Keywords0x80000000000000
      -TimeCreated
      SystemTime]2011-03-09T15:12:07.000000000Z
      EventRecordID51668
      ChannelApplication
      ComputerUser-PC
      Security
      -EventData
      AcroRd32.exe
      10.0.1.434
      4d456f48
      kswebshield.dll_unloaded
      0.0.0.0
      4b9b71f3
      c0000005
      001d3db0
      dbc
      01cbde6c58f28f2f
      C:\Program Files  (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe
      kswebshield.dll

      987d1878-4a5f-11e0-897b-0025646882e8

      Hope that someone can help me~

      Thanks

        • 1. Re: Adobe Reader can't run in Windows 7
          HeyStu

          I am having the exact same problem.  But it seems rare since no one has responded to this post.  A web search turns up a number sketchy website claiming that kswebshield.dll is some sort of malware, but there are no results when you search for it on McAfee.com - no results.  But Malwarebytes.org has a couple results, neither of them are helpful.

           

          Updated 15 June 2011

           

          OK.... Here's what I found.  An answer to this post describes the solution (http://www.precisesecurity.com/qa/?p=1829) (scroll down to see the answer).  Since Kingsoft appears to be a legitimate company they should be working adobe to figure out why their software conflicts with Adobe Reader (and who know's which other Adobe products).

           

          None of the following products identified Kingsoft as a problem; McAfee, Malware Bytes and Spybot Search & Destroy.

           

          To elaborate on the instructions in the email, I did the following:

           

          1. Disabled the KingSoft service. 

           

          2. Backed up my Registry

           

          3. Deleted the following folders and registry keys:

          C:\ProgramData\kingsoft
          C:\ProgramData\WDD
          HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\Kingsoft Antivirus WebShield Service
          HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\Kingsoft Antivirus WebShield Service
          HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Kingsoft Antivirus WebShield Service

           

          * I was unable to use the "Delete With Wiping" feature in Windows 7 x64, even after reboot.  But, when I Shift+Deleted the files they successfully dissappeared.  I'm going to download BCwipe and wipe the slack space on my machine just to be safe.

           

          4.  Finally, successfully, launched Adobe Reader.

           

           

          Message was edited by: HeyStu