Ummm, I may be daft here, but what would you hope to gain from having hotspots on the images? You use the Word output to produce printed output.
Perhaps you could have a list of the links with numbers on the images if you need the printed output user to know which parts of the image link to which URLs.
Helpful and Handy Links
The images are schema of XML messages, which list each attribute in a separate box. The links are to either a bookmark in the same topic that describes the element or attribute or to separate topics, depending on whether the attribute is a complex element. Complex elements have their own topics. Ultimately, the source will be used for WebHelp, Word, and PDF documents.
When I generate the Word doc, I check the box that says “Retain hyperlinks.” I expected that the links in the image map would be retained in the Word document. That doesn’t seem to be the case. Other hyperlinks (text linking to a bookmark or a separate topic) are retained in the Word doc. The links in the image hotspots are retained only when I create WebHelp.
Indeed when you enable the retain hyperlinks option it only applies to textual hyperlinks.
My reason for confusion is that you use RoboHelp to create on-line mediums such as Microsoft HTML Help (CHM), WebHelp, FlashHelp and AIR Help. And in those formats you would expect to see hyperlinks work. But when you create Microsoft Word output, you are typically headed for the world of print where it knows virtually nothing about hyperlinks.
Sure, you then take that Word output and can head to the wacky world of PDF and I suppose that's where working hyperlinks might come in handy, but I'm questioning why someone would choose to deploy a PDF for on-line viewing when you could more easily supply HTML where there is never an issue with linking as you want.
The bottom line is that Image Map hyperlinks don't survive the trip into Word output. If you feel it should be differently, please consider submitting a Wish Form to ask for the feature. (link is in my sig)
Helpful and Handy Links
If you mean drop down images in the robohelp not surviving copy & paste/export to Word I've had the same problem. Cure it by reformatting paragraphs that each graphic was anchored to over to Normal, otherwise other readers will not see the images in their word doc....
THis seems to remove a rogue paragraph formatting that takes place.