2 Replies Latest reply on Mar 14, 2011 3:35 AM by MartinOOE

    Adobe Reader X deletes Signature

    MartinOOE

      Hello,

      from an online-application pdf-files are opened. Then in Reader 9 the function "Save a Copy" is used. The saved file is a exact copy of the original.

      In Reader X the function is calles "Save as". The saved file is smaller then the original. The signature is lost

       

      Screenshot.jpg

       

       

      www.signaturpruefung.at/en/

       

      Test of Example.pdf

       

      Screenshot2.jpg

      Test of ExampleSavedbyReaderX.pdf

       

      Screenshot3.jpg

       

      Does anybody know why Reader X delets the signature

       

      Regards martin

        • 1. Re: Adobe Reader X deletes Signature
          ManishPali Adobe Employee

          Could you please try turning off reader X protected mode and check if you continue to see the problem? You could turn off protected mode using following steps:

           

          1. Launch Reader X and select Edit->Preferences...

          2. Select General from left navigation

          3. Under application startup uncheck "Enable Protected Mode at Startup"

           

          Note: You should switch "ON" protected mode after verifying the problem. Purpose of Reader X Protected Mode is to keep your system safe from PDF based exploits and keeping protected mode OFF will leave your system vulnerable.

           

           

           

           

           

          • 2. Re: Adobe Reader X deletes Signature
            MartinOOE Level 1

            Thank You.

             

            To disable the protected mode does not change anything. The signature is still deleted after saving the PDF.

             

            Regards martin