10 Replies Latest reply on Jan 7, 2014 11:06 AM by JosephDoggie

    Shared queue question

    hkho Level 1

      I have set up shared queue for user A and user B, so they can see each other user's to do list. It works well when tasks assigned to users directly. E.g. a task assigned to user A and user B can see it from user A's shared queue. But if a task assigned to a group and user A claimed it and now the task is on user A's to do list. In this case, user B cannot see and claim the task from user A's shared queue. Why user B cannot see the claimed task from user A's list if the task is claimed from a group list? Is it possible to config the workflow so user B can see the claimed task? Thanks.