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    Your disk copy of image was changed since last opened or saved (Mac OS)

    caligula1 Community Member

      I am  occasionally getting a message that "the disk copy of image  was changed since the file was last opened or saved". The OS is 10.6.6 and I am using CS5. It happens on no specific file. All of my files are pretty big. The current one that this is happening on is a psb that is 3.26 G unflattened. I have from  ignorance always ignored the message and saved anyway. I have never detected any damage or discernible changes to the files after ignoring the warning, but after searching Adobe forum and reading a thread about this happening in CS4, I guess I should be more cautious and do a save as and change the file name. I started this thread because no one has reported the issue happening in CS5.

       

      The files were all given to me by ftp as either psd, tiff or camera raw files.  I work on duplicates of the originals in no other program but photoshop and opened and closed the files a few times before getting the message about the disk copy being changed. All of my files are saved to an internal harddrive and  backed up on a time capsule device. I am on a network, but am the sole user of the network. The files are  worked on and saved to an internal hard drive on the same computer. They are never opened on another computer which is usually turned off. I am running no virus protection software except what ever is native to the OS. The only other applications I am running when getting this message are safari, mail and sometimes bridge.

       

      Why am I getting this message and what is causing changes (that I can't detect) to the disk copy?

        • 1. Re: Your disk copy of image was changed since last opened or saved
          Chris Cox Adobe Employee

          The mesage means what it says:  something outside of Photoshop has modified your file on disk since the time that Photoshop saved the file.

           

          We don't know what might be changing them -- just that the OS returns a different modification time for the file than what it was when Photoshop saved the file.

          • 2. Re: Your disk copy of image was changed since last opened or saved
            PinkTreeStudio Community Member

            Just want to let you know that I have been receiving this message lately, also. I'm in CS4 on an Intel iMac. I've been ignoring it, too :~:

             

             

            • 3. Re: Your disk copy of image was changed since last opened or saved
              caligula1 Community Member

              If I don't save the changes after getting this message will the file revert back to being unmodified and as it was the last time I saved the changes? Should I do a "save as" when I get this message to prevent possible damage to the file? Thanks.

              • 4. Re: Your disk copy of image was changed since last opened or saved
                Chris Cox Adobe Employee

                First you need to figure out what is changing the file outside of Photoshop....

                 

                Without knowing what sort of changes are being made, I have no idea if you should load the new file, save over it, or what.

                • 5. Re: Your disk copy of image was changed since last opened or saved
                  caligula1 Community Member

                  I called apple tech support and they had me send a system profile report. They didn't detect anything unusual in the report. They then had me  check my start up items in the library. Something called ProTec6 was there which they had me drag to the desktop. Don't really know what it is as I never intentionally installed it. Maybe this was causing the problem. I will test photoshop and see whether the issue reoccurs.

                   

                  Googling Protec6, one person wrote on some forum that  "it seems to be "a Unix service installed by Viveza 2 that starts on machine boot and talks to the Nalpeiron server (a copy protection companyhttp://www.nalpeiron.com) to control on a continous basis your "licensing status" vis-à-vis Protec6 copy protected applications (Nik Software, Alien Skin and some others)."

                  • 6. Re: Your disk copy of image was changed since last opened or saved
                    bryab Community Member

                    I just wanted to chime in that I have the same problem.  It seems to only happen if there is a significant delay between the current time and the last time it was saved.  I know that there is nothing on my computer modifying my photoshop files, except Photoshop.  I do have Spotlight enabled, but I don't think Spotlight modifies files.

                     

                    10.6.7, Photoshop 12.0.4 x64

                    • 7. Re: Your disk copy of image was changed since last opened or saved
                      Chris Cox Adobe Employee

                      Well, something on your computer outside of Photoshop is changing the time/date stamp on the file or the size of the file after Photoshop last opened or saved the file.

                       

                      Since most people don't have this problem, I'd look for a haxie or system utility that might be messing with files, or with the Finder.

                      • 8. Re: Your disk copy of image was changed since last opened or saved
                        caligula1 Community Member

                        I don't notice it only happening when there is a significant delay between opening and saving. It doesn't seem to follow any pattern with me. The issue has been going on now for several months now. I have been sending Apple capture reports whenever it happens and Apple engineering is studying it. So far they have detected nothing unusual in the reports.

                         

                        I have ruled out that the issue is being caused by Time Machine as it happened even when Time Machine was disabled in system preferences. The only apps that I am running are mail, safari, preview, word. Occasionally I am running Fetch, Transmit and Dropbox. Dropbox has also been ruled out as a culprit as that was disabled for a while and the incident still occurred.

                         

                        It seems like I am the only person who has contacted Apple about this and the person who is handling my case said that she wished that others who were experiencing the problem would contact Apple so they had more data to work with. Apple doesn't seem very familiar with this specific issue.

                        • 9. Re: Your disk copy of image was changed since last opened or saved
                          Chris Cox Adobe Employee

                          Most other people are not seeing this.

                          And I've got TimeMachine running on my office and home systems, plus DropBox, and am not seeing it.

                           

                          So, I would suspect something else -- but it is possible that this is caused by a bug in something common (Finder, SpotLight, etc.) that only triggers on some systems.

                          • 10. Re: Your disk copy of image was changed since last opened or saved
                            caligula1 Community Member

                            Chris, where would one locate haxies on the hard drive? Also if I post a list of all my apps and utilities, do you think you could tell me to which ones might be suspect and that I should disable for testing purposes? Thanks.

                            • 11. Re: Your disk copy of image was changed since last opened or saved
                              Chris Cox Adobe Employee

                              I don't know what to suspect.

                               

                              What have you installed on your system beyond the OS and Photoshop?

                               

                              Most haxies are located in ~/Library/Contextual Menu Items/

                              or ~/Library/Internet Plug-Ins/

                              • 12. Re: Your disk copy of image was changed since last opened or saved
                                caligula1 Community Member

                                applications installed.jpgThank you, Chris. The attached screenshot is of all my applications. When I checked in Library, I did not find a folder for Contextual Menu Items. There was a folder for internet plugins, but that folder was empty. Any ideas?

                                • 13. Re: Your disk copy of image was changed since last opened or saved
                                  Chris Cox Adobe Employee

                                  Other than Dropbox and the OS, I don't see anything obvious.

                                   

                                  But, again, there is something different about your system from most other people's systems.  You need to figure out what that is.

                                  • 14. Re: Your disk copy of image was changed since last opened or saved
                                    caligula1 Community Member

                                    Thank you Chris for your response.

                                     

                                    I am really at a loss as to how to figure out what is different about my system from other people's OS or how it got to be that way. Do you have any guidance on how to figure out what is different about my system? As Apple engineering has been unable to figure this out from the capture reports, I guess I am going to have to do a clean erase and install of the OS if I want this issue to go away.

                                     

                                    It seemed like you have ruled out haxies as nothing shows up in contextual menus or internet plugins.You don't suspect them any more?

                                    • 15. Re: Your disk copy of image was changed since last opened or saved
                                      Chris Cox Adobe Employee

                                      Haxies: I just don't know where else they might be installed.  But there are so many places you can add system libraries and utilities, I'm not sure what to tell you to look for.

                                       

                                      Almost any utility, driver, or other application might be involved in some way.

                                       

                                      All we know is that something on your system is modifying the file time/date stamp after Photoshop opened or saved the file.  And we know that whatever the cause is, it is not present on most other users' systems.

                                      • 16. Re: Your disk copy of image was changed since last opened or saved
                                        - JM - Community Member

                                        >and sometimes bridge.

                                         

                                        since bridge will change the modification date when adding stars or labels to a file, and these are larger PSB files.... is there any chance that there's a delay in writing the metadata within Bridge that causes the file to be out of sync within PS?

                                         

                                        I really don't have a clue........it's just a thought

                                        • 17. Re: Your disk copy of image was changed since last opened or saved
                                          caligula1 Community Member

                                          Well, I use bridge occasionally to locate a file, but usually it is closed. I have never added stars or labels in Bridge.

                                          • 18. Re: Your disk copy of image was changed since last opened or saved
                                            MuggeGHQ Community Member

                                            Hi.

                                             

                                            I just started to have exact same problem.

                                            Upgraded a Mac Pro from Leopard to SNow Leopard and then Adobe Suite CS5 to CS5.5 and now my Photoshop CS5 keeps

                                            giving me this damn error everytime i work on a image

                                            The image is not located on the main drive, i work on a 3 person network and it have been working just fine for over 5 years now.

                                            Just after the Snow leo and Suite CS5.5 upgrade the thing started.

                                            What to do next ? I have nothing running accept for some Nik and OnOne photoshop plugins. Thats it. No extra app ad-ons or

                                            programs what modifies anything. One thing to add here is. It only happen when working over network. Not on the local disk.

                                            And the computer where the files are located are identical so no haxial or anything running there aswell.

                                             

                                             

                                             

                                            btw i changed the photoshop settings to "Auto update open documents" and now i dont see it anymore but now i'm afraid editing i do

                                            on the pictures is not added after i close the picture.

                                            I remember back in time when this message came

                                            "the disk copy of xxx.tif was changed since you last opened or saved it"

                                            that all the stuff i had done on the picture was gone when reopen the image

                                            Anyone know if it is safe to use the "auto update open documents" ?

                                             

                                             

                                             

                                             

                                            Mugge

                                            • 19. Re: Your disk copy of image was changed since last opened or saved
                                              MuggeGHQ Community Member

                                              Hi again.

                                               

                                              Nope. It was not because of Spotlight sadly.

                                               

                                              I still have the problem everythime i don't safe the image more than 5 min. If i save, save and save, it dosent happen.

                                              But if i wait 5-10 min before. It does it. This sucks because it makes the work take longer and as i said earlyer.

                                              Sometimes the work you did is not saved to the image

                                               

                                              We need to find out what this is. If its only with Mac OS X 10.6.6 or with any Mac OS X build ?

                                              P.s i now see its not only a 10.6.6 problem. One user are on 10.6.7..Damn
                                              I have checked all over and we never installed any small apps/haxie or anything that runs that can change the files.
                                              And it is on 3 Mac pro computers all with Photoshop CS5 and 10.6.6 ????

                                              • 20. Re: Your disk copy of image was changed since last opened or saved
                                                caligula1 Community Member

                                                I had it in 10.6.6 and also  with 10.6.7. I think I had it before 10.6.6 as well. I recently cleared the preferences in photoshop and the issue is not happening now, but I suspect that this is just a coincidence and that the issue will start happening soon again.

                                                 

                                                If you are still under a protection plan you might want to contact Apple. If you contact them tell them that  you need tier two technical support as level one will be clueless and they are probably going to want you to send capture reports.

                                                • 21. Re: Your disk copy of image was changed since last opened or saved
                                                  MuggeGHQ Community Member

                                                  Hi caligula1

                                                   

                                                   

                                                  Please tell me exactly how you cleared your preffrenses ? if you did it manually or the Adobe way.

                                                  I think there is a keyboard combination there clears everything ?

                                                   

                                                  But please let me know what you did and i will try it too

                                                   

                                                  Thx

                                                  • 22. Re: Your disk copy of image was changed since last opened or saved
                                                    caligula1 Community Member

                                                    You can clear photoshop's preferences and restore them to their defaults by restarting photoshop and immediately holding down the command + option + shift keys while photoshop is starting up. You will get a message asking if you want to delete the preferences if you did it successfully. It may take several tries as it is a little tricky.

                                                     

                                                    But don't bother resetting the preferences. It didn't solve the problem and I started getting the message about the disk copy being changed again after I reset the preferences.

                                                    • 23. Re: Your disk copy of image was changed since last opened or saved
                                                      MuggeGHQ Community Member

                                                      Really, damn

                                                      I wonder what it can be. I'm 100% sure its nothing running in the background changing the files in my workflow.

                                                      I checked everything and its funny because it is the same on 3 Mac Pro here ???

                                                      So it must be a bug some where in Adobe's files/apps/etc

                                                      Some combination of files, setup or what ever making the error come up.

                                                      I never had it before i upgraded to 10.6.x Before all Mac Pro was running 10.5.8 with PS CS4 and it worked alright.

                                                      Then i upgraded all our Mac's to the latest to get the 64bit feature and PS CS5 and even the newer CS5.5

                                                      And then it started and its also with the newest PS from CS5.5

                                                       

                                                      First i thought i found the problem because i saw a post at Extensis forum about the Suitcase FM core and Fontsense

                                                      extension for Photoshop and i deleted the extension from photoshop plugin folder and i was happy at first but then again.

                                                      It came back after a wile.. Sucks. Not that.

                                                       

                                                      I wonder if its really because PS thinks the image was changed. I know it suppose to be that way but in our situation it is

                                                      something else. A bug ofcause and i have been trying to figure this out the last 3 days and even yesterday i used 7 hours

                                                      in a row to find a solution but i never found it.

                                                      I really hope we can find a way other than reinstalling Mac OS X and Photoshop. I do think if we formatted the drive and

                                                      started all over it would help but i don't want to do that because it will take me for ever to set up from scratch, yarggg

                                                       

                                                      What do you think ? Do you have any idea whats so ever what could course this ? any ideas

                                                      • 24. Re: Your disk copy of image was changed since last opened or saved
                                                        Chris Cox Adobe Employee

                                                        And yet the vast majority of other users don't see this problem.  And in theory, this problem can only happen due to external applications, or a bug in the OS.

                                                         

                                                        So my guess is that it is something you have installed or changed on your systems.

                                                         

                                                        Have you tried completely removing the Extensis font software (not just the plugin)?  Extensis has already said that their software modifies PSD files after they are saved (yes, lame, I know).

                                                        • 25. Re: Your disk copy of image was changed since last opened or saved
                                                          caligula1 Community Member

                                                          Other than choosing my preferences for the system in system preferences, I don't believe that I have modified my system. I wouldn't know how to change my system in any other way as I am not that savy with computers and just a dumb artist.You have seen the apps that I installed from an attachment in a previous post and that most are native to the OS and that the 3rd party ones are pretty standard. I am starting to think it must be some bug in the OS or a faulty installation of the OS that is causing the issue for me.

                                                           

                                                          I have not  installed any custom fonts on my system so that rules out Extensis as a culprit for me, right?

                                                          • 26. Re: Your disk copy of image was changed since last opened or saved
                                                            Chris Cox Adobe Employee

                                                            No, as long as the Extensis software is running, it is a suspect.

                                                             

                                                            And your list of installed applications doesn't include drivers or utilities like the Extensis software.

                                                            • 27. Re: Your disk copy of image was changed since last opened or saved
                                                              Community Member

                                                              caligula1 wrote:

                                                               

                                                              ...You have seen the apps that I installed...

                                                              OS X's Activity Monitor (look in Utilities folder) would best convey what is running on your Mac.

                                                              • 28. Re: Your disk copy of image was changed since last opened or saved
                                                                caligula1 Community Member

                                                                Thank you Marian and Chris.

                                                                 

                                                                Attached is a screenshot of what is currently running in activity monitor. Does anything look suspect? Since I don't see Extensis in Activity Monitor and photoshop is currently open does that mean that Extensis is not installed on my computer?

                                                                 

                                                                How do I know if Extensis is installed on my computer or not? Also when I delete apps that I no longer want I throw them in the trash if there is not an uninstaller. Where do I go to see a list of all the drivers that are currently installed on my system? Thanks.activity monitor.jpg

                                                                • 29. Re: Your disk copy of image was changed since last opened or saved
                                                                  Community Member

                                                                  Also recognize that there are more processes than what are running in your own user space. "All processes" may be selected in Activity Monitor.

                                                                  • 30. Re: Your disk copy of image was changed since last opened or saved
                                                                    caligula1 Community Member

                                                                    Ok, I selected all processes in Activity Monitor. Any ideas as to the culprit?all processes.jpg

                                                                    • 31. Re: Your disk copy of image was changed since last opened or saved
                                                                      Chris Cox Adobe Employee

                                                                      Nothing there jumps out at me as being a problem.

                                                                       

                                                                      Is there any chance that you are saving inside a Dropbox folder?

                                                                      • 32. Re: Your disk copy of image was changed since last opened or saved
                                                                        caligula1 Community Member

                                                                         

                                                                         

                                                                        Is there any chance that you are saving inside a Dropbox folder?

                                                                        I don't think so. I have three internal harddrives. Harddrive 1 has all my apps including photoshop and dropbox. Hard drive 2 is the scratch disk for photoshop. Hard drive 3 is for file storage so all files from photoshop are saved to hard drive 3. Besides tif, psd, psb and jpeg documents the only other type of document stored on hard drive 3 are word documents. Is there any possibility that the word documents are changing the disk copy of the tif, psd, psb and jpeg documents?

                                                                         

                                                                        Can I assume that Extensis is not installed on my system as it is not showing up in Activity Monitor?

                                                                        • 33. Re: Your disk copy of image was changed since last opened or saved
                                                                          Chris Cox Adobe Employee

                                                                          No, documents can't change anything by themselves.

                                                                           

                                                                          I didn't see Extensis software in activity monitor - but I don't know exactly what to look for, either.

                                                                          • 34. Re: Your disk copy of image was changed since last opened or saved
                                                                            MuggeGHQ Community Member

                                                                            Hi.

                                                                             

                                                                             

                                                                            Extensis Suitcase is not installed. Its a startup file called FM Core that runs in the background to handle font activation but thats not running

                                                                            on caligula1 system. It is on mine so now i know its nothing to do with that. It cant be now.

                                                                            I did try turn of the Extensis Suitcase extension auto program but that didn't help for me either.

                                                                            So what is left would be a OS X bug or something else tricking Photoshop to do what it does.

                                                                            I have been trying to find the solution the last couple of days but coulden so i guess the only way to get rid of this thing would be to do a fresh

                                                                            install and that i mean, new fresh OS X and Adobe sadly.

                                                                            It gotta be a bug some where ?

                                                                            I have a iMac 27 at home also with the same setup as my work Mac pro but i dont have the problem there. One thing i wanted to check and ask

                                                                            about was. My PS work is over network, a 3 person network. Files are stored on Mac 1 and me and another person work on the files from Mac 2

                                                                            and 3 so could it be something that happen because of the network ? and just to mention. All 3 Mac Pro have 100% same setup.

                                                                            • 35. Re: Your disk copy of image was changed since last opened or saved
                                                                              Chris Cox Adobe Employee

                                                                              Yes, it could be the network or something on the file server.

                                                                               

                                                                              Does this ever happen to files stored only on the local disk?

                                                                              • 36. Re: Your disk copy of image was changed since last opened or saved
                                                                                Ric Cohn Community Member

                                                                                I have been seeing this both on my Laptop (one harddirve) and on several computers attached to servers (when working off of the local disk). I've only seen this with CS5, but it may have to do with some Apple change. I don't remember with which version of OS10.6 I first had this happen.

                                                                                 

                                                                                Like most posters I've been ignoring it since I know the file I am working on is absolutely the one I want to save. So far I've never had a problem with a file afterwards. From this thread I'm not sure if it's something I should be more concerned about. I wouldn't be surprised if it's a more widespread occurrence than Adobe thinks. Like most users I assumed it was some change in either PS or OSX causing a message I'd never seen before. I didn't take the time to deal with a little message that ignoring didn't hurt, but now that I see this thread I wanted to chime in.

                                                                                 

                                                                                It seems to happen with files that have been open a long time between changes-- for example, if I leave a file open (and freshly saved) for several hours and then return to working on it.

                                                                                 

                                                                                Ric

                                                                                • 37. Re: Your disk copy of image was changed since last opened or saved
                                                                                  Chris Cox Adobe Employee

                                                                                  If it were really widespread, we would have seen it ourselves, or heard about it from more customers.

                                                                                  So far, it sounds like less than a dozen people are seeing the problem.

                                                                                   

                                                                                  There is still something different about those systems, and we need to figure out what is different -- so you can change it, or so we can reproduce the problem (and find the root cause).

                                                                                  • 38. Re: Your disk copy of image was changed since last opened or saved
                                                                                    - JM - Community Member

                                                                                    > or heard about it from more customers.

                                                                                     

                                                                                    just curious because I've always dismissed this message when opening a SmartObject in AI:

                                                                                     

                                                                                    "PDF Modication Detected: This document has been modified outside of Adobe Illustrator.....how do you want to proceed?  discard or keep changes."

                                                                                     

                                                                                    is this normal or a similar issue?

                                                                                     

                                                                                    thx

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