1 Reply Latest reply on Mar 11, 2011 7:26 PM by Jim Lester

    Activation error - how to fix

    Heliotrop

      Ladies and Gentlemen - please assist a luddite who just wants to read some of her old ebooks....

       

      I *think* this is just a case of too many past activations on now-dead machines - if so, how do I get rid of the old activations in Adobe's system, as I can't deactivate a dead computer.

       

      If this error is somthing else, any ideas on how I can fix it?

       

      When trying to open up an ebook that requires Adobe Digital Editions, I see this error message:

       

      Name_for_an_ebook.PDF:
      Adobe DRM Error
      System:  7
      State:  4
      Class:  15
      Code:  31
      Message:  Error on response from server.
      Scroll below or view error.log for more details.
      Your Adobe software could not be activated.
      HTTP error on Adobe DRM Activator request.
      Adobe DRM Activator error.
      Client Code:  31 - HTTP Code:  555
      Fault location:  15

       

      Thank you

        • 1. Re: Activation error - how to fix
          Jim Lester Level 4

          That particular error indicates that this was content purchased using Content Server 3, several years ago. This content will no longer be able to viewed by you.  There was a 2 year period where Adobe provided support to migrate the content using the new DRM, however the server needed for you to activate was decomissioned Dec 2009.