4 Replies Latest reply on Mar 13, 2011 8:03 PM by Intercostal

    Video capture on new computer not working

    Intercostal Level 1

      Recently I got computer from ADK which has a 6 pin firewire connection on back. I

      cannot get CS5 to recognise my Canon HV20.

       

      In the past I used a 4 pin to 4 pin firewire and CS3 to capture HV20 from laptop

      without problems.

       

      On the computer company's quality assurance page there is a check mark next to

      "capture/render test completed", however there was a small metal "buckle" that was supposed to

      pulled back away from the firewire port where the cable goes which blocked any firewire cable from

      entering. I had to bend it out of the way myself. Could they have done the capture test without

      a firewire port? I have to wait until Monday to contact them.