1 Reply Latest reply on Mar 17, 2011 12:43 PM by rizwan.54

    failed authorization

    lmmartin1956

      I keep getting this code back when I try to authorize digital editions on windows 7. Has anyone been having this problem. when I first installed it I had now problems opening and viewing books, but now it keeps saying I need to aithorize this computer, but will not let me do it.

       

       

      E_AUTH_FAILED

      http://adeactivate.adobe.com/adept/SignInDirect lindamartin5654@gmail.com CUS05051

        • 1. Re: failed authorization
          rizwan.54 Level 1

          Hi,

           

          In order to fix error "E_AUTH_FAILED http://adeactivate.adobe.com/adept/SignInDirect" do following.

           

          Solution 1)

          Open Internet Explorer

          In menu bar go to Tools>>Internet Options

          Select Security tab.

          Now select Tructed Sites

          Click on Sites button

          Now add http://adeactivate.adobe.com

           

          Solution 2)

          1) Open Adobe Digital Editions.
          2) Press Ctrl+Shift+D key of your Keyboard and deauthorize Digital Editions
          3) Move your e-books to some different Location.
          4) uninstall Adobe Digital Editions from your computer.
               Click start>>Control Panel>>Add or remove Program
               Select Adobe Digital Editions from the list and Delete.
          5) Also delete following files.
              Click Start>>Run
              Type "regedit" without quotes in the box and hit enter.
              Locate the following key "HKEY_CURRENT_USER>Software>Adobe>Digital Editions"
              delete the full folder (Right click on it and click delete).
               Also locate HKEY_CURRENT_USER>Software>Adobe>Adept
               Delete the full folder.
          6) Now download and install Adobe Digital Editions from the link given below.
               http://www.adobe.com/products/digitaleditions/
          7) When asked to authorize computer then please enter same Adobe ID and password which you were using earlier.

           

          I hope this will help you .!!!

           

          Regards

          Rizwan