1 Reply Latest reply on Mar 12, 2011 11:05 AM by JaredHess

    RH 7 - How can I get .swf movies to work inside CHM output on Windows 7

    JaredHess Level 1

      Hi RHelpers,

       

      I'm using RoboHelp Html (RH 7, latest patch) on my Win 7 64-bit machine to provide a HtmlHelp (CHM) output.

       

      Now that we're close to releasing, I've been doing some testing, and I've noticed that my SWF movie files do not play inside of Windows 7 when viewing them inside of the CHM file. It keeps asking to install the Adobe Flash Player. But I've already clicked Yes several times to that message, and it still doesn't play the file. I've even manually downloaded and installed it as an administrator, restarted my system and still no go. It just shows a red X in the container where the movie should be playing.

       

      However, viewing the same topic inside of RH's preview window (or inside a browser) seems to work fine. Also, I've copied and pasted the problem CHM onto a virtual machine running 32-bit Vista, and the movies display fine there. This tells me it's something to do with how how compiled files are handled in 64-bit environments.

       

      Has anyone else experienced this? Any solutions out there?