3 Replies Latest reply on Mar 13, 2011 8:32 AM by John T Smith

    Premier 9.0

    insinga

      downloaded 9.0 and when I select organize it appears to close the program, I say appears, becasue when I try to

      re-load says it is already open, any thoughts.

        • 1. Re: Premier 9.0
          Steve Grisetti Adobe Community Professional

          If you want us to help diagnose this problem, you'll need to give us a bit more to work with, per the announcement at the top of this forum.

           

          What operating system are you using? How fast is your processor, how much RAM do you have and how much free, clean, freshly defragmented space is on your C drive?  When did you last clear spyware and tmp files and defrag your drive? (A brand new computer is a MESS of tmp files and defragmentation, by the way.)

           

          Are you editing to your C drive or to another hard drive? Are you working on a laptop or a desktop?

           

          Have you manually gone to Windows Update and ensured you have even the non-critical updates? Have you gone to Apple.com and ensured you have the latest version of Quicktime?

          • 2. Re: Premier 9.0
            insinga Level 1

            Wow that sounds like a alot of work to run an $80 program.  I should mention it is photoshop elements 9 for dSLR, but also purchased premiere, both have the same problem.  Thought maybe this was a common problem and started here as support is closed.

             

            Not a computer whiz, so will try and describe my system, thought maybe it was a simple patch I need to down load.

             

            HP desk top, 3GB free memory.

            Windows 7

             

            I just tried it again and this time when I clicked on orgainze it took me to adobe site

             

            no problem if you can not help will give them a call on Monday

             

            thanks

            Frank

            • 3. Re: Premier 9.0
              John T Smith Adobe Community Professional & MVP

              Video (and photo) editing is not as simple as typing a letter... you really do need to know a lot more about your computer, and about what you are trying to do

               

              Some of what is listed below is for Premiere Pro, but the concepts are the same for Premiere Elements

               

              Do some reading, and gather some information

               

              You really don't provide enough information for anyone to help
              How to ask a question http://forums.adobe.com/thread/416679
              Some specific information that is needed...
              .
              Brand/Model Computer (or Brand/Model Motherboard if self-built)
              .
              How much system memory you have installed, such as 2Gig or ???
              .
              Operating System version, such as Win7 64bit Pro... or whatevevr
              -including your security settings, such as are YOU the Administrator
              -and have you tried to RIGHT click the program Icon and then select
              -the Run as Administrator option (for Windows, not sure about Mac)
              .
              Your Firewall settings and brand of anti-virus are you running
              .
              Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
              -or the brand/model graphics chip if on the motherboard
              -and the exact driver version for the above graphics card/chip
              -and how much video memory you have on your graphics card
              .
              Brand/Model sound card, or sound "chip" name on Motherboard
              -and the exact driver version for the above sound card/chip
              .
              Size(s) and configuration of your hard drive(s)... example below
              -and how much FREE space is available on each drive (in Windows
              -you RIGHT click the drive letter while using Windows Explorer
              -and then select the Properties option to see used/free space)
              .
              While in Properties, be sure you have drive indexing set OFF
              -for the drive, and for all directories, to improve performance
              .
              My 3 hard drives are configured as... (WD = Western Digital)
              1 - 320G WD Win7 64bit Pro and all programs
              2 - 320G WD Win7 swap file and video projects
              3 - 1T WD all video files... read and write
              .
              Make sure you have the default Windows hard drive indexing set to OFF for all hard drives and folders
              .
              Some/Much of the above are available by going to the Windows
              Control Panel and then the Hardware option (Win7 option name)
              OR Control Panel--System--Hardware Tab--Device Manager for WinXP
              .
              Plus Video-Specific Information http://forums.adobe.com/thread/459220?tstart=0
              .
              And, finally, the EXACT type and size of file that is causing you problems
              -for pictures, that includes the camera used and the pixel dimensions
              .
              Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
              What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
              What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
              .
              For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
              For Mac http://mediainfo.massanti.com/
              .
              Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549?tstart=0
              Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
              Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990?tstart=0
              .
              Also, For Windows (not sure about Mac) This is aimed at Premiere Pro, but may help
              Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220?tstart=0
              .
              If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link