1 Reply Latest reply on Apr 27, 2011 4:31 AM by Disha Agarwal

    Error in when opening documents in Internet Explorer

    WaltD_in_LV Level 1

      The following issue started after installing the new version of Reader.  Occurs on attempt to open any document from an IE HTML page link.  Have tried opening both Microsoft Word .doc files and Adobe .pdf files.  Same error message in either case.  Below is an example loading a MS Word .doc file.


      Adobe Reader X Ver. 10.0.1 Error issue


      • AcroRd32.exe - Application Error
        • The exception unknown software exception (0xc0000710) occurred in the application at location 0x7762a289
        • Click on OK to terminate the program
        • Clicking on OK results in document being read.  Unknown what problem has been instantiated.
        • Document is a Microsoft Word .doc link on an IE html page over the internet.
        • Document is a 14 page document that is "untagged and must be prepared for reading.  While the document is being analyzed, your assistive technology will not be able to interact with this application."
          • Reading Order Options Dialog
            • Infer reading order… (Default Selection)
            • Left to right, top to bottom…
            • Use reading order in raw print stream
          • Reading Mode Options dialogue box
            • Read the currently visible pages only
            • Read the entire document (Default Selection)
          • Option box
            • Always use the settings from the Reading Preferences (Do not show this dialog again)
              • Unchecked
          • [Start] and [Cancel] option buttons
          • Selecting [Start] results in formatting processing
        • The above issue occurs on the following platforms
          • Dell Studio Computer
            • Intel Core(2) Quad CPU Q9400 @ 2.66 GH 2.67GH
            • 6 GB Memory
          • Windows 7 Ultimate, 64 bit version
            • Latest updates including SP1
          • Internet Explorer
            • Ver 8.0.7601.17514IC


      Since the error dialog box specifically identifies the error coming from the AcroRd32.exe application, it would appear that the error is specifically an Adobe issue.