2 Replies Latest reply on Mar 15, 2011 5:42 PM by RodWard

    What is Adobe's upgrade policy?

    shawninvancouver Level 2

      Hello folks,

       

      Unless I did not find the correct page, it seems that Adobe does not fully explain upgrade plans very well. For instance, is there any period of time where a customer is entitled to a free upgrade?

       

      The reason why I ask is that I have a purchase order for Captivate 5, however, I also know that version 5.5 will soon be released (not sure exactly when as it is still in beta).

       

      Question:

      If I purchase version 5.0 today, and version 5.5 is RTM in two months, am I entitled to a free upgrade? If not, approximately how much will the update cost?

       

      I have also called support and was put on hold for fourty minutes before I ran out of time.

       

      Can anyone answer this question?