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1. Re: Mac install problem
michael.orourke Mar 15, 2011 12:22 PM (in response to SFBlue)We haven't seen this before.
What version of OSX? What language is your OS?
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3. Re: Mac install problem
michael.orourke Mar 15, 2011 1:26 PM (in response to SFBlue)Try manually installing AIR first (from http://get.adobe.com/air/?promoid=BUIGQ) to see if this helps out. Our installer is an AIR installer and it should automatically get AIR if it doesn't exist but maybe something isn't working quite right.
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5. Re: Mac install problem
michael.orourke Mar 15, 2011 4:42 PM (in response to SFBlue)This looks like an AIR installer issue. Here are a couple of suggestions:
1) Check that the application directory does not exist already.
2) This issue could be related to permission problem. Please make sure that /Applications/Adobe/Flash Player/AddIns/ directory has read/write access for the admin. AIR installers log everything to the system log so it would be useful if the you can post the log messages. The log messages can be viewed using Console.app from Applications > Utilities.
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6. Re: Mac install problem
SFBlue Mar 16, 2011 12:43 PM (in response to michael.orourke)Thanks for the replies, Michael.
So, it doesn't seem to matter where I try and install it, it comes up with an error saying that the application already exists in that location (even in a freshly-created folder).
What appears to happen is that the application is installed even before I've put in my admin username and password to allow the installation in OSX (see screenshot below). The "Installation completed" message stays on the screen for a few seconds after I've hit "OK" and then the above error appears.
Here is what the Console logo says:
3/16/11 12:22:51 PM Wallaby Technology Preview[2422] NSDocumentController Info.plist warning: The values of CFBundleTypeRole entries must be 'Editor', 'Viewer', 'None', or 'Shell'.
3/16/11 12:27:25 PM com.apple.launchd.peruser.501[95] ([0x0-0xb60b6].www.adobe.com.Wallaby.installer[2466]) Exited with exit code: 7 -
7. Re: Mac install problem
SFBlue Mar 16, 2011 1:39 PM (in response to SFBlue)Forgot to add that the Wallaby Technology Preview app appears in the destination directory even after the above error and that double-clicking the application triggers the installation again but then the installation just hangs at 0%.
Only by either deleting the application or uninstalling will get the installer to run all the way through again.
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8. Re: Mac install problem
Arjun Urs Mar 16, 2011 3:52 PM (in response to SFBlue)Please try this:
1) cd /Users/<username>/Library/Application Support
2) sudo chown -R <username>:staff Adobe
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9. Re: Mac install problem
SFBlue Mar 16, 2011 4:04 PM (in response to Arjun Urs)Yes, that worked.
I was able to successfully install the application.
Thanks





