9 Replies Latest reply: Mar 16, 2011 3:52 PM by Arjun Urs RSS

    Mac install problem

    SFBlue Community Member

      I managed to install the Wallaby preview fine on my MacBook Pro (which only has Flash CS3) but the installation fails when trying to install it a brand-new Mac Pro (which has CS5 installed).

       

      I get the following error each time:

       

      Sorry an error has occurred

      This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.

       

      Uninstalling seems to work (in that the installer doesn't detect Wallaby when you re-run the package) but still errors out as well:

       

      Sorry an error has occurred

      An error occurred while uninstalling the application. Try uninstalling it again. If the problem persists, contact the application author.

       

      Anyone have the same issue or know how I can get around it? Tried installing with browsers and Flash closed as well but no dice.

       

      Thanks.

        • 1. Re: Mac install problem
          michael.orourke Community Member

          We haven't seen this before.

           

          What version of OSX? What language is your OS?

          • 2. Re: Mac install problem
            SFBlue Community Member

            MacPro running OSX 10.6.6

            English language

             

            Brand new machine this week with fresh installs (albeit Trial versions while I wait for full license issue to be resolved) of CS5 programs.

             

            Screen shot 2011-03-15 at 1.07.24 PM.png

            • 3. Re: Mac install problem
              michael.orourke Community Member

              Try manually installing AIR first (from http://get.adobe.com/air/?promoid=BUIGQ) to see if this helps out. Our installer is an AIR installer and it should automatically get AIR if it doesn't exist but maybe something isn't working quite right.

              • 4. Re: Mac install problem
                SFBlue Community Member

                Yeah, AIR was already installed but I just re-ran the install from the latest download of AIR:

                 

                Screen shot 2011-03-15 at 1.32.28 PM.png

                • 5. Re: Mac install problem
                  michael.orourke Community Member

                  This looks like an AIR installer issue. Here are a couple of suggestions:

                   

                  1) Check that the application directory does not exist already.

                  2) This issue could be related to permission problem. Please make sure that /Applications/Adobe/Flash Player/AddIns/ directory has read/write access for the admin. AIR installers log everything to the system log so it would be useful if the you can post the log messages. The log messages can be viewed using Console.app from Applications > Utilities.

                  • 6. Re: Mac install problem
                    SFBlue Community Member

                    Thanks for the replies, Michael.

                     

                    So, it doesn't seem to matter where I try and install it, it comes up with an error saying that the application already exists in that location (even in a freshly-created folder).

                    Screen shot 2011-03-16 at 12.29.23 PM.png

                     

                    What appears to happen is that the application is installed even before I've put in my admin username and password to allow the installation in OSX (see screenshot below). The "Installation completed" message stays on the screen for a few seconds after I've hit "OK" and then the above error appears.

                     

                    Screen shot 2011-03-16 at 12.31.59 PM.png

                     

                     

                    Here is what the Console logo says:

                     

                    3/16/11 12:22:51 PM Wallaby Technology Preview[2422] NSDocumentController Info.plist warning: The values of CFBundleTypeRole entries must be 'Editor', 'Viewer', 'None', or 'Shell'.

                    3/16/11 12:27:25 PM com.apple.launchd.peruser.501[95] ([0x0-0xb60b6].www.adobe.com.Wallaby.installer[2466]) Exited with exit code: 7

                    • 7. Re: Mac install problem
                      SFBlue Community Member

                      Forgot to add that the Wallaby Technology Preview app appears in the destination directory even after the above error and that double-clicking the application triggers the installation again but then the installation just hangs at 0%.

                       

                      Only by either deleting the application or uninstalling will get the installer to run all the way through again.

                      • 8. Re: Mac install problem
                        Arjun Urs

                        Please try this:

                         

                        1) cd /Users/<username>/Library/Application Support

                        2) sudo chown -R <username>:staff Adobe

                        • 9. Re: Mac install problem
                          SFBlue Community Member

                          Yes, that worked.

                           

                          I was able to successfully install the application.

                           

                          Thanks