3 Replies Latest reply on Mar 25, 2011 7:32 AM by JaiZachary

    Application Error with Adobe Reader X

    regilla

       

       

      I installed Adobe Reader X on Windows 7 and I now I get this error message each time I open Reader or a PDF document.

       

      "AcroRd32.exe – Application Error

       

      The exception unknown software exception (0xc0000710) occurred in the application at location 0x77569ab2.

       

      Click on OK to terminate the program"

       

      How do I fix this issue?

        • 1. Re: Application Error with Adobe Reader X
          JaiZachary

          I also receive this error.  I haven't been able to find a workaround, and had previously 'uninstalled' Adobe Reader X to an earlier version which worked...this was about a month ago, but after 'persistent' Adobe Updater requests, I upgraded again and now this problem is back!

           

          It's a real pain for sure....


          Jai

          • 2. Re: Application Error with Adobe Reader X
            ssmitty46

            There was another issue in the forum not quite like this one but as I read thru it the discussion turned to talk about Protected Mode and its effect on earlier versions of Windows than mine (Win7 Ultimate 64bit). I decded to try turning off protected mode and now I no longer get the application error. I don't know why it worked but it did.

            Good luck.

            • 3. Re: Application Error with Adobe Reader X
              JaiZachary Level 1

              Thanks for the reply and suggestion - unfortunately, I get this error when I open Adobe Reader X itself in addition to launching a pdf within IE9 (my OS is Win7x64 Ultimate).  I can launch Adobe Reader X, but when I open any kind of PDF file (local copy, remote, web, etc...) the error dialog box pops up.  Everything seems functional with Reader, it's just a frustrating (er, irritating!) thing!  I think after the weekend I will 'give up' and remove the Reader X and go back to my 'old' (but functioning!) Reader - thanks for the comment and suggestion tho!