0 Replies Latest reply: Mar 17, 2011 12:16 PM by jason-m RSS

    An unrecoverable error has occurred - Acrobat X Pro & Scanning

    jason-m

      Windows XP SP3 with latest patches

      Acrobat X Pro with all available udpates

      Xerox Documate 272 scanner with latest driver (directly connected via USB 2 cable)

       

      Open Acrobat, Create PDF from Scanner, choose Greyscale (it really doesn't matter, but this is the one we use 99% of the time), and wait for the scan.  It may work perfectly fine for 4 out of 5 times, but then on the 5th time the scan does not start up and you get a "An unrecoverable error has occurred. Operation Stopped." error window.

       

      If I go ahead and try to scan again, I will get the same error.  If I quit Acrobat X Pro and then open it back up and go through the scan process again, it might work perfectly 4-5 more times, and then BOOM the same "an unrecoverable error...".

       

      Any suggestions?  Thank you.