1 Reply Latest reply on Mar 23, 2011 9:52 AM by rizwan.54

    failed authorization

    dustystar301

      I keep getting failed authorization and when it does authorize it will not allow me to copy books over to my device.  What is up with this.  Had no problems with it at all for the longest time and now that is all i have.  HELP.. would like to read my books.

        • 1. Re: failed authorization
          rizwan.54 Level 1

          Hi,

           

          In order to fix error "E_AUTH_FAILED http://adeactivate.adobe.com/adept/SignInDirect" do following.

           

          Solution 1)

          Open Internet Explorer

          In menu bar go to Tools>>Internet Options

          Select Security tab.

          Now select Trusted Sites.

          Click on Sites button.

          Now add http://adeactivate.adobe.com

           

          Solution 2)

          1) Open Adobe Digital Editions.
          2) Press Ctrl+Shift+D key of your Keyboard and deauthorize Digital Editions
          3) Move your e-books to some different Location.
          4) uninstall Adobe Digital Editions from your computer.
               Click start>>Control Panel>>Add or remove Program
               Select Adobe Digital Editions from the list and Delete.
          5) Also delete following files.
              Click Start>>Run
              Type "regedit" without quotes in the box and hit enter.
              Locate the following key "HKEY_CURRENT_USER>Software>Adobe>Digital Editions"
              delete the full folder (Right click on it and click delete).
               Also locate HKEY_CURRENT_USER>Software>Adobe>Adept
               Delete the full folder.
          6) Now download and install Adobe Digital Editions from the link given below.
               http://www.adobe.com/products/digitaleditions/
          7) When asked to authorize computer then please enter same Adobe ID and password which you were using earlier.

           

          I hope this will help you .!!!

           

          Regards

          Rizwan