I am on RoboHelp 8x - applied the 2
patches for the installation.
I have generated WebHelp and integrated it into a 3rd party software platform (MicroStrategy) but redirect to our help.
MSTR has (?) links in their application interface to specific topics within the help.
I have found most of them and I duplicated the topic and redirect it to the topic I wrote - but I may not have caught them all.
It is possible to capture when an application calls a file in my WebHelp that does not exist?
I have built a Content Not Available topic that I would like to automatically redirect if the FTTP 404 - File Not Found error occurs when calling help.
I have also added an email link and would like to automatically capture the HTM file being referenced and put it in the email.
This makes it a one click report for a client to notify my Client Services department that there is an error in help.
Any possibility to:
(1) Capture a File not Found error and redirect to a default page within the WebHelp
(2) Capture the HTM file they were trying to access
Any help would be appreciated.
Michael F Weart
You need to add a .htaccess file wherever the help is published. The content will be something like
ErrorDocument 404 /custom404.htm
where custom404.htm is the name of your own 404 page.
Google "custom 404 page" for more detail. http://www.thesitewizard.com/archive/custom404.shtml has a lot of information.
See www.grainge.org for RoboHelp and Authoring tips