8 Replies Latest reply: Jun 14, 2012 8:27 AM by rlinhartpdx RSS

    Flash Install Error 1722

    gaz_O2 Community Member

      Hi,

       

      I'm trying to do remote installs for Flash Player 10.1.102.64 on XP SP2\3 32bti PC's for some of the installs it works fine but on a few its erroring out. I am using the .msi installer with a transform to put a mms.cfg to stop auto updates.

       

      The windos error message is:

       

      Product: Adobe Flash Player 10 ActiveX -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\WINDOWS\TEMP\InstallAX.exe, command: -install activex -msi

       

      When i try running the InstallAX.exe it comes up and says:

       

      Then version of Adobe Flash Player that you are trying to install is not the most current version. Please visit the Player Download Center to obtain the latest, most secure version.

       

      Is there any way to stop this version check from happening?

       

      The content of install log from C:\Windows\system32\Macromed\Flash\FlashInstall.txt

       

       

      =O====== M/10.1.102.64 2011-03-21+11-29-19.176 ========
      0000 [I] 00000010 "C:\DOCUME~1\BUILDG~1\LOCALS~1\Temp\InstallAX.exe" -install activex -msi
      0001 [E] 00001013
      =X====== M/10.1.102.64 2011-03-21+11-29-19.270 ========

       

      Thanks

      Gary

        • 1. Re: Flash Install Error 1722
          gaz_O2 Community Member

          I found a crud way around the problem by deleting the below key it allows the software to install

           

           

          HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions\"10.0"

           

           

          if anyone one has any better solution i would much appreciate it

           

          Thanks

          Gary

          • 2. Re: Flash Install Error 1722
            pwillener CommunityMVP

            Try using the uninstaller from http://kb2.adobe.com/cps/141/tn_14157.html for the installations that get errors.

            • 3. Re: Flash Install Error 1722
              c_witt Community Member

              Worked for me. I also deleted the following key:

              HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions\"11.0"

               

              Thanks!

              • 4. Re: Flash Install Error 1722
                dondido Community Member

                 

                What I had to do first was to use adobe flash uninstaller to remove flash player and then I had to:

                 

                Delete Flash Player files and folders.

                  1. Click Start > Run.
                  2. C:\Windows\system32\Macromed\Flash

                 

                Follow step 1 to step 3 for the following:C:\Windows\SysWOW64\Macromed\Flash%appdata%\Adobe\Flash Player%appdata%\Macromedia\Flash Player

                 

                Then I opened RUN and typed in regedit;

                Went to HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions\

                and deleted all keys!

                Installed the new version and it all worked!

                • 5. Re: Flash Install Error 1722
                  rlinhartpdx Community Member

                  Step 1 to step 3? I only see two steps listed.

                   

                  How are any of these solutions applicable to remote installation? I have around 200 of 1800 computers with this error. I'm not going to go out and touch every one of them.

                  • 6. Re: Flash Install Error 1722
                    chris.campbell Employee Hosts

                    rlinhartpdx - Could you create a new post with copies of your Flash Player install logs, steps that you're taking to install and any other pertinent information?

                     

                    Where do I find the Flash Player installation log on Windows?

                    • 7. Re: Flash Install Error 1722
                      Cato-L Community Member

                      Hi rlinhartpdx.

                       

                      We had a similar issue in our production environment. We deploy Flash trough SCCM, but similar procedures should work for GPO environments also.

                      To tackle the issue of Error 1722 and 2753 I created a task sequence that ran the following:

                       

                      Run the Flash Player Uninstaller

                      * uninstall_flash_player.exe -uninstall

                       

                      Run a cleanup CMD script

                      * cmd.exe /c CleanUp.cmd

                       

                      The CMD Script, CleanUp.cmd looks like this:

                      ########################################################################################## #############

                      @echo off

                      echo Commencing Flash cleanup > C:\FlashClean.log

                      echo. >> C:\FlashClean.log

                      echo Cleaning 00AB3E66D3B6B66469AF36907A4FB20B >> C:\FlashClean.log

                      reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\00AB3E66D3B6B66469AF36907A4FB20B /f >> C:\FlashClean.log

                      reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\00AB3E66D3B6B66469AF36907A4FB20B /f >> C:\FlashClean.log

                      reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\00AB3E66D3B6B66469AF36907A4FB20BInstaller\Products\ /f >> C:\FlashClean.log

                      reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\00AB3E66D3B6B66469AF36907A4FB20B /f >> C:\FlashClean.log

                      echo. >> C:\FlashClean.log

                      echo Cleaning C460100B160DEAB4091314A638D85563 >> C:\FlashClean.log

                      reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\C460100B160DEAB4091314A638D85563 /f >> C:\FlashClean.log

                      reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\C460100B160DEAB4091314A638D85563 /f >> C:\FlashClean.log

                      reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\C460100B160DEAB4091314A638D85563 /f >> C:\FlashClean.log

                      reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\C460100B160DEAB4091314A638D85563 /f >> C:\FlashClean.log

                      echo. >> C:\FlashClean.log

                      echo Cleaning FE188D887650A344A9485EAAFE92BB43 >> C:\FlashClean.log

                      reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\FE188D887650A344A9485EAAFE92BB43 /f >> C:\FlashClean.log

                      reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\FE188D887650A344A9485EAAFE92BB43 /f >> C:\FlashClean.log

                      reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\FE188D887650A344A9485EAAFE92BB43 /f >> C:\FlashClean.log

                      reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\FE188D887650A344A9485EAAFE92BB43 /f >> C:\FlashClean.log

                      echo. >> C:\FlashClean.log

                      echo Cleaning 5E5CA04FBA55A964ABB838C90E413608 >> C:\FlashClean.log

                      reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\5E5CA04FBA55A964ABB838C90E413608 /f >> C:\FlashClean.log

                      reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\5E5CA04FBA55A964ABB838C90E413608 /f >> C:\FlashClean.log

                      reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\5E5CA04FBA55A964ABB838C90E413608 /f >> C:\FlashClean.log

                      reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\5E5CA04FBA55A964ABB838C90E413608 /f >> C:\FlashClean.log

                      echo. >> C:\FlashClean.log

                      echo Cleaning D90E84CDF5E493049BA3CFDE63FEEB55 >> C:\FlashClean.log

                      reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Products\D90E84CDF5E493049BA3CFDE63FEEB55 /f >> C:\FlashClean.log

                      reg.exe DELETE HKEY_CLASSES_ROOT\Installer\Features\D90E84CDF5E493049BA3CFDE63FEEB55 /f >> C:\FlashClean.log

                      reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D90E84CDF5E493049BA3CFDE63FEEB55 /f >> C:\FlashClean.log

                      reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\D90E84CDF5E493049BA3CFDE63FEEB55 /f >> C:\FlashClean.log

                      echo. >> C:\FlashClean.log

                      echo Cleaning SafeVersions tree

                      reg.exe DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia\FlashPlayer\SafeVersions /f >> C:\FlashClean.log

                      echo. >> C:\FlashClean.log

                      echo Cleanup completed >> C:\FlashClean.log

                      exit 0

                      ########################################################################################## #############

                       

                      Please note: This script was made to clean up 5 specific flash installations, each noted by their product codes. For instance, the latest version of flash (11.3.300.257) has D90E84CDF5E493049BA3CFDE63FEEB55

                      The script has no call back on errors, other than the FLashClean.log on C:. It will always be successful due to Exit 0.

                       

                      Hope this helps!

                      • 8. Re: Flash Install Error 1722
                        rlinhartpdx Community Member

                        Background: I created four packages, 32 and 64 bit versions of ActiveX and Plug-in. I used OS requirements to limit the packages to the correct OS version. On the systems that reported the error, I ran the installer manually to determine which Flash Player version was failing the uninstall then added the GUID to the script. I found the Adobe Uninstaller was not effective in remediating any of the errors.

                         

                        I came up with a nearly identicle powershell script:

                         

                        =========================================================

                         

                        # Remove-RegistryActiveX (x86)

                         

                         

                        # === Parameters (must be first line of script) ===

                        param(

                                  [ValidateSet('Stop','Inquire','Continue','SilentlyContinue')][string]$DebugPreferenc e = 'SilentlyContinue'

                        )

                         

                         

                        # Create HKEY_CLASSES_ROOT Provider

                        Write-Debug "Creating HKCR PSDrive"

                        New-PSDrive -Name HKCR -PSProvider Registry -Root HKEY_CLASSES_ROOT | Out-Null

                         

                         

                        # List of Registry Hives to Remove

                        $RegHives = @(

                                  "HKLM:\SOFTWARE\Macromedia\FlashPlayer\SafeVersions",

                                  "HKCR:\Installer\Products\00AB3E66D3B6B66469AF36907A4FB20B",

                                  "HKCR:\Installer\Products\00B86459180C72B4CA69A0A21353E906",

                                  "HKCR:\Installer\Products\210267428C6CDAA40AD2170A90AF6138",

                                  "HKCR:\Installer\Products\30D9D84132D5F4D45B0DAB06034CD5FC",

                                  "HKCR:\Installer\Products\3B9E3B7B41BF729498B49E215490FAA5",

                                  "HKCR:\Installer\Products\FB0D7F53BA803E244A30FA7927CA12A6"

                                  )

                         

                         

                        # Iterate List of Registry Hives

                        foreach($RegHive in $RegHives) {

                                  # Hive exists?

                                  Write-Debug "Checking $RegHive"

                                  if (Test-Path -Path "$RegHive") {

                                            # Yes, Remove it

                                            Write-Debug "Deleting $RegHive"

                                            #Remove-Item -Path "$RegHive" -Recurse

                                  }

                        }

                         

                         

                        # Remove HKEY_CLASSES_ROOT Provider

                        Remove-PSDrive -Name HKCR

                         

                         

                        # Launch Installer

                        Write-Debug "Launch Installer"

                        $CommandLine = [System.Diagnostics.Process]::Start("C:\Windows\System32\msiexec.exe","/qn ALLUSERS=2 /m MSIYTTSD /i install_flash_player_11_active_x_32bit.msi TRANSFORMS=PSUCustom.mst")

                        # Wait for Installer to Finish

                        Write-Debug "Wait for Installer to Finish"

                        $CommandLine.WaitForExit()

                        Write-Debug "Installation Complete"

                         

                        =========================================================