Thank you for the response, but neither fix changed the problem. the crash and message still happen.
Provide the system crash log --> Applications:Utilities:Log Viewer --> Crash Logs. find the one for AE and provide the header and crash dump fro thread 0 and thread 1 (not the rest).
I don't seem to have a file/folder named Log Viewer.
In any case, I restarted the computer and AE has loaded without problem. I'm keeping my fingers crossed that all is well now.
For future reference we should add 'Restart' after trashing preferences and installing app fix patch.
Hi, my friend. I have the same issue with you, but i don't know how to solve it. I want to know how to delet the preferences folder, where is it? In library? i cannot delet that one.