6 Replies Latest reply: Mar 23, 2011 12:39 PM by Bill Hunt RSS

    Slow forum

    Ed 45ACP Community Member

      Didn't find any forum dealing with the forums themselves so posting here.

       

      Why is it a company like Adobe runs such slow forum servers or has them on such a slow internet connection. It is totally ridiculous wiating for the forum, replies, whatever to load. Then all of a sudden the forum is unavailable.

       

      Adobe update the servers or get a faster connection.

       

      Thanks

        • 1. Re: Slow forum
          c.pfaffenbichler Community Member

          If only speed were the only issue …

           

          http://forums.adobe.com/community/general/forum_comments

          • 2. Re: Slow forum
            Noel Carboni Community Member

            Ed, you are SO on target.

             

            This forum, for ages, has been:

             

            • Slower than rust.

             

            • Quirky and irritating to use, from added newlines to inability to set fonts to pop ups warning you about leaving the page.

             

            • As likely to lose your post as not.  How many times...  Sigh.

             

            Adobe has created a wonderful community resource here where misguided people like us actually give freely of their time to help Adobe customers, because it's a nice thing to do.

             

            Adobe clearly doesn't think that's important enough to actually invest in making it work properly. How many people have already left because it gets more and more unpleasant to be actively unappreciated?

             

            Here's one idea:  Just buy this Jive Turkey of a forum package outright, make an open source project out of it, and let the Adobe users fix it.  They're not stupid - this thing would be a well oiled machine in a few weeks. It's clear Adobe can't manage the task itself as it is currently  structured / funded.

             

            Or just replace it!  How many other forums online do you visit that actually work?  I count more then 4 I use regularly, all of which work better than this one.  Only Microsoft's forums (occasionally) seem as quirky as these Adobe meeting places, but they actually seem to work on their stuff from time to time and fix the problems.  If you start putting in a new package today, you could have us all using it in a month or two.  If you had done this early last year (when this forum was NO worse than it is today), we would have been on a new actually working forum setup now for a whole year!

             

            A forum community where people share information and ideas freely is literally the best thing the Internet has to offer.  Adobe, stop making it worse!

             

            -Noel

            • 3. Re: Slow forum
              StaceyParish Community Member

              This forum is driving me nuts!, I'm going crazy here.. highly frustrated waiting for the god dam pages to load Ive been here less then 2days and I can not take a slow forum, on top of which "Having" to look for ages to see the create a thread / post a reply is.

               

              I consider my self to be quiet tolerable of most things that alot of people wouldn't be but a slow forum really pushes me over the edge especially when that forum belongs to a muitimillon dollar company like Adobe.

               

              Surley their taking the piss out off us ? maybe it's a ploy to demote people asking for help ? Idk but after my next post I'm out can't take this MADNESS!! !

              • 4. Re: Slow forum
                c.pfaffenbichler Community Member

                »maybe it's a ploy to demote people asking for help ?«

                That I doubt, because this is a user-to-user-Forum (albeit thankfully with some Adobe employees frequently dropping in and helping).

                I think I’ve even read that people have been referred here by Adobe’s tech support, so this is probably a pretty cheap way for Adobe to improve customers’ satisfaction with their products.

                Especially as some posters seem somewhat dissatisfied with Adobe’s tech support.

                • 5. Re: Slow forum
                  Ed 45ACP Community Member
                  function(){return A.apply(null,[this].concat($A(arguments)))}

                  c.pfaffenbichler wrote:

                   

                  »maybe it's a ploy to demote people asking for help ?«

                  .

                  Especially as some posters seem somewhat dissatisfied with Adobe’s tech support.


                  Well if they are dissatified with phone or online support they will be even more dissatified with this forum.

                  • 6. Re: Slow forum
                    Bill Hunt CommunityMVP

                    Ed,

                     

                    As of Wed 23, 7:00AM PDT, things seem back to "normal."

                     

                    Let's hope that they stay that way. [Perhaps a ploy to get us to accept the scabs of the forum, by getting us back to "normal?"]

                     

                    Anyway, a couple of really bad days, and I hope that they are but a footnote in history.

                     

                    Good luck to us all,

                     

                    Hunt