0 Replies Latest reply on Mar 22, 2011 8:30 PM by WaltD_in_LV

    Exception Error Loading Adobe X

    WaltD_in_LV

      When Adobe Reader loads, whether directly from Start Menu or indirectly through Internet Explorer link or Outlook file attachment link, the following exception error occurs

       

      AcroRd32.exe - Application Error

      X The exception unknown software exception (0xc0000710) occured in the application at location 0x7782a289.

      Click OK to terminate the program

      OK

       

      After clicking OK, the program seems to function correctly.

       

      The Environment below was created using the Generate System Report function in the Help Menu in Reader X

       

      Available Physical Memory: 3090564 KB
      Available Virtual Memory: 4030688 KB
      BIOS Version: DELL   - 20090302
      Default Browser:
      Default Mail: Microsoft Office Outlook
          mapi32.dll
          Version: 1.0.2536.0 (win7_rtm.090713-1255)
          Creation Date: 2011/03/08
          Creation Time: 4:06:53 PM
      Graphics Card: ATI Radeon HD 3600 Series     
          Version: 8.17.10.1065
          Check: Not Supported
      Installed Acrobat:
      Installed Acrobat: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AcroRd32.exe
          Version: 10.0.1.434
          Creation Date: 2011/01/30
          Creation Time: 8:45:14 AM
      Locale: English (United States)
      Monitor:
          Name: ATI Radeon HD 3600 Series     
          Resolution: 1920 x 1080 x 59
          Bits per pixel: 32
      OS Manufacturer: Microsoft Corporation
      OS Name: Microsoft Windows Vista
      OS Version: 6.1.7601  Service Pack 1
      Page File Space: 4194303 KB
      Processor: Intel64 Family 6 Model 23 Stepping 10  GenuineIntel  ~2666  Mhz
      System Name: STUDIOPC-WDTJR
      Temporary Directory: C:\Users\Walter\AppData\Local\Temp\
      Time Zone: Pacific Standard Time
      Total Physical Memory: 4194303 KB
      Total Virtual Memory: 4194176 KB
      User Name: Walter
      Windows Directory: C:\Windows
      Installed plug-ins:
      C:\Program Files (x86)\Adobe\Reader 10.0\Reader\plug_ins\Accessibility.api
          Version: 10.0.1.434
          Creation Date: 2011/01/30
          Creation Time: 8:45:14 AM
      C:\Program Files (x86)\Adobe\Reader 10.0\Reader\plug_ins\EScript.api
          Version: 10.0.1.434
          Creation Date: 2011/01/30
          Creation Time: 8:45:14 AM
      C:\Program Files (x86)\Adobe\Reader 10.0\Reader\plug_ins\Updater.api
          Version: 10.0.1.434
          Creation Date: 2011/01/30
          Creation Time: 8:45:14 AM
      C:\Program Files (x86)\Adobe\Reader 10.0\Reader\plug_ins\weblink.api
          Version: 10.0.1.434
          Creation Date: 2011/01/30
          Creation Time: 8:45:14 AM