8 Replies Latest reply on May 10, 2011 10:59 PM by CypherMike

    Adobe Reader 10.0.0 1625 error

    CypherMike

      I've been installing Adobe Reader 10.0.0 through GPO for a while now. It works great and I've also configured:

       

      Key: HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM
      Value: iCheck (REG_DWORD)
      Data: 3

       

      So Adobe Reader would be updated on its own. If I go to Edit\Preferences\Updater "Automatically install updates" is selected. Adobe Reader tries to update on its own, but fails with:

       

      Update failed
      This installation is forbidden by system policy. Contact your system administrator.
      Error: 1625

       

      If I go to %temp% and view the AdobeARM.log I see:

       

      [2011-03-23 14:19:55] Adobe ARM 1.4.7.0 logging started.
      [2011-03-23 14:19:55] Command Line: /PRODUCT:Reader /VERSION:10.0 /MODE:3
      [2011-03-23 14:19:55] ProductCode: {AC76BA86-7AD7-1033-7B44-AA0000000001}
      [2011-03-23 14:19:55] ProductName: Adobe Reader X
      [2011-03-23 14:19:55] ProductVersion: 10.0.0
      [2011-03-23 14:19:55] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\10.0
      [2011-03-23 14:19:55] ProductInstallDir: C:\Program Files (x86)\Adobe\Reader 10.0\
      [2011-03-23 14:20:08] ArmUpdate record found.
      [2011-03-23 14:20:08] Newer version ARM Update is not available.
      [2011-03-23 14:20:08] New file object: AdbeRdrUpd1001_Tier1.msp
      [2011-03-23 14:22:45] InstallProductMsp...
      [2011-03-23 14:22:45] file - C:\ProgramData\Adobe\ARM\Reader_10.0.0\AdbeRdrUpd1001_Tier1.msp
      [2011-03-23 14:22:45] args -
      [2011-03-23 14:22:46] Installation error code:
      [2011-03-23 14:22:46] Error Code: 1625

      [2011-03-23 14:22:46] Error Code: 1625

      [2011-03-23 14:22:46] ** Setting Error Condition:
      [2011-03-23 14:22:46] Error Code: 1500

      [2011-03-23 14:22:46] Error Code: 122

       

       

      The folder C:\ProgramData\Adobe\ARM\Reader_10.0.0\ contains the AdbeRdrUpd1001_Tier1.msp. If I run that file manually and provide admin credentials Adobe Reader updates just fine.

       

      OS is Win7 x64, the user can even be a local administrator (most are not), but UAC is turned on everywhere.

       

      Is this expected behaviour? I was thinking I'm finally over updating Adobe Reader in all sorts of strange ways. What can I do to fix this?